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The Promise and Problems of Online Deliberation 
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Table of Contents 
Preface 
Introduction 
Research Questions and Goals 
 
Deliberative Discussion Online: Some General Considerations 
Information: Naming and Framing in an Online Environment            7 
Anonymity and Identity Online 
11 
Flexible Approach to Space and Time   
16 
Online Tools for Deliberative Discussion  
19 
Discussion Forums 
21 
Threaded vs. Unthreaded Discussion                                                      21  
Organizing Topics for Discussion                                                            23 
The Role of Facilitators                                                                            24 
Rating, Tagging, and Buttons                                                                  26 
Conversation Mapping                                                                             29 
Theming Tools                                                                                           30 
Discussion Forum Summary                                                                    31 
Text-Based Chat  
32 
Web Conferencing (voice only or video enabled) 
34  
Social Media 
37 
Wikis/Collaborative Writing  
38 
Budgeting Tools  
39 
Serious Games/Virtual Worlds 
40 
Use of Mobile Devices  
42 
Conclusion: Reflecting on Deliberative Design   
42 
Works Cited                                                                                               44 
Appendix A:  
Technological Features That Could Be Part of an Online Forum        50         
About the Kettering Foundation                                                              51 
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