EN
Clearing printer media jams 129
Removing a jammed page
CAUTION
Media jams might result in loose toner 
on the page. If you get any toner on your 
clothes, wash them in cold water. Hot 
water will permanently set the toner into 
the fabric.
1
Open the toner door and the 
straight-through output door.
2
Rotate the green pressure release 
levers downward. If you can remove 
the media without removing the 
toner cartridge, do so, and continue 
with step 4.
CAUTION
To prevent damage to the toner 
cartridge, do not expose it to light.
3
Remove the toner cartridge, and 
place it aside.
Continued on next page.
1
2
3
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130  Chapter 9 Troubleshooting theprinter
EN
4
With both hands, grasp the side of 
the media that is most visible (this 
includes the middle), and carefully 
pull it free from the printer.
5
When you have removed the 
jammed media, replace the toner 
cartridge, and close the toner door 
and the straight-through output door.
Note
The pressure release levers 
automatically close when you close the 
straight-through output door.
After clearing a media jam, you might 
need to turn the printer off and turn it 
back on.
Note
When you add new media, remove all of 
the media from the input tray and 
straighten the stack of new media.
4
5
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EN
Changing the pickup roller 131
Changing the pickup roller
If the printer regularly mispicks (no 
media feeds through or more than one 
sheet feeds through), you might need to 
change or clean the pickup roller. See 
Accessories and ordering information
to 
order a new pickup roller.
CAUTION
Failure to complete this procedure might 
damage the printer.
Unplug the power cord from the 
printer, and allow the printer to cool.
2
Open the toner door, and remove the 
toner cartridge.
3
Find the pickup roller.
4
Release the small, white tabs on 
either side of the pickup roller, and 
rotate the pickup roller toward the 
front.
Continued on next page.
3
2
4
1
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132  Chapter 9 Troubleshooting theprinter
EN
5
Gently pull the pickup roller up and 
out.
6
Position the new or cleaned part in 
the slot of the previous pickup roller. 
See Cleaning the pickup roller
for 
instructions.
Note
Circular and rectangular pegs on each 
side prevent you from incorrectly 
positioning the pickup roller.
7
Rotate the top of the new pickup 
roller away from you until both sides 
snap into place.
8
Reinstall the toner cartridge, and 
close the toner door.
9
Plug the printer in to turn it back on.
5
6
7
8
9
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EN
Cleaning the pickup roller 133
Cleaning the pickup roller
If you want to clean the pickup roller 
rather than replace it, follow the 
instructions below:
Remove the pickup roller as described in 
steps 1 through 5 of Changing the 
pickup roller
.
Dab a lint-free cloth in isopropyl 
alcohol, and scrub the roller.
WARNING!
Alcohol is flammable. Keep the alcohol 
and cloth away from an open flame. 
Before you close the printer and plug in 
the power cord, allow the alcohol to dry 
completely.
Using a dry, lint-free cloth, wipe the 
pickup roller to remove loosened 
dirt.
3
Allow the pickup roller to dry 
completely before you reinstall it in 
the printer (see steps 6 through 9 of 
Changing the pickup roller
).
1
2
3
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134  Chapter 9 Troubleshooting theprinter
EN
Changing the printer separation pad
Note
Before you change the separation pad, 
clean the pickup roller. See Cleaning the 
pickup roller
for instructions.
If your input tray feeds more than one 
page at a time, you might need to 
change the printer separation pad. 
Recurring feed problems indicate that 
the printer separation pad is worn. See 
Accessories and ordering information
to 
order a new printer separation pad.
1
Unplug the power cord from the 
printer, and allow the printer to cool.
2
Remove the input trays.
3
Find the blue separation pad.
4
To pry the separation pad up from 
the spring-loaded base, insert a 
flat-edged screwdriver in the slot 
under the separation pad and twist 
until the tabs are free.
Continued on next page.
1
2
3
4
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Note
The tab on the right is larger to help you 
position it correctly.
7
Snap both sides of the separation 
pad firmly into place.
CAUTION
Make sure that the separation pad is 
straight and that there is no space 
between the separation pad and the 
spring-loaded base. If the separation 
pad is not straight or you see space on 
one side, remove the separation pad, 
make sure that the larger tab is on the 
right, reinsert the separation pad, and 
snap both sides into place.
8
Reinsert the pickup roller, toner 
cartridge, and input trays. Plug the 
printer in to turn it back on.
5
6
7
8
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