GoodWorkiOSUserGuide
15
RespondingtoaMail
Toreplytoanemail:
1. Makesuretheemailyouwanttorespondtoisopen.
2.
Tap
inthetoolbaratthebottomofthescreen.TapeitherReplyorReplyAll.
RememberthatReplyrespondstotheoriginalsenderonly,whereasReplyAlladdressesyourresponsetoall
theoriginalrecipientsofthesender'semail,preservingthediscussionthread.
3. Thecomposeformopenswiththerecipientsandsubjectlinealreadypopulatedandtheexistingdiscussion
threadappended,readyforyoutocomposeyourreply.
4.
Includeanattachmentoraddalinkbytapping
,thenfollowthestepsinSendingAttachmentsandLinks.
5.
Whenyourmessageiscomplete,tap
tosendit(ortapCanceltoDeleteDraftorSaveDraft.
ForwardingaMail
ForwardinganemailisverysimilartosendingaReplyorReplyAll,exceptthatyouhavetosupplythename(s)for
thenewrecipients.
Toforwardanemailtorecipientsoutsidethecurrentdistribution:
1. Makesuretheemailyouwanttorespondtoisopen.
2.
Tap
inthetoolbaratthebottomofthescreen,thenselectForwardbytappingit.
3. Theunaddressedcomposeformopenswiththeoriginaldiscussionthreadappended.
ManagingMail
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GoodWorkiOSUserGuide
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4.
Includeanattachmentoraddalinkbytapping
,thenfollowtheinstructionsunderSendingAttachments
andLinks.
5.
Whenyourmessageiscomplete,tap
tosendit(ortapCanceltoDeleteDraftorSaveDraft.
SendingAttachmentsandLinks
ThetypeoffilesandlinksyoucanattachinasecureGoodWorkemailmessagedependsonwherethesourceis
located(onthedevice,onanenterprisefileshare,SharePoint,orBoxsite)andwhetheryourGoodWorkpolicy
allowsthefiletype.
Toincludeanattachmentoralink:
1.
Inaneworareply/forwardmessage,tap
,thentapAddAttachmentorAddLink.
2. Forattachments,taponeofthefollowingoptions:
l
TakePictureorVideo–activateyourdevice'scamera.Assoonasyoutakeapictureoravideo,itisadded
toyourmessageasanattachment.
l
PhotoLibrary–accessyournativePhotorepositorytochooseanexistingpicturefile.
l
Docs–launchGoodWorkDocstobrowseyourlocaldevicerepositoryand/orenterprisedatasourcesfor
thefile(s)thatyouwanttoattach.Aftermakingyourselection(s),tapAttachatthebottomofthescreen.
SeeManagingYourDocumentsfordetailsonnavigatingandmanagingyourdatasources.
3. Forlinks,selecttheitemthatyouwanttolinktoandtapAttachatthebottomofthescreen.
ManagingMail
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GoodWorkiOSUserGuide
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Ifyouhavenotdonesoyet,addresstheemail,enterasubject,composeyourmessage,andsenditwiththe
selectedattachmentsandlinksincluded.
DeletingaMail
Removinganemailfromamailboxusingthe
tooldoesnoteraseitimmediately.Instead,theselectedemailis
movedintotheDeletedItemsfolder,fromwhereyoucanretrieveanydiscardeditemsuntilyoudeletethem
permanently.
TomoveanemailtotheDeletedItemsfolder:
a.
Tap
andselecteachmessagethatyouwanttodeletebytappingit,thentapDeleteatthebottomofthe
screen;or
b. SwipeleftonanunopenedemailandtapTrash;or
c.
Opentheemailthatyouwanttoremoveandtap
inthetoolbaratthebottomofthescreen.
ToviewthecontentsofyourDeletedItemsfolder:
1. Tap
intheupperleft-handcornerofanymailboxorfolder.
2. TapDeletedItems.
3. Tapandslideleftonanysingleitem,tapTrash,thenDelete.
Youcanalsosearchforamessageortap
toselectanymessage(s)thatyouwanttodelete,Aftermaking
yourselection(
),tapDeleteatthebottomofthescreen.OrtapDeleteAlltoremoveallthemessages
withoutmakingaselection.
Youarepromptedtoconfirmthedeletion.
4. TapDeletetopermanentlydeletetheemails.TapCanceltoaborttheremoval.
MovingaMailtoaDifferentFolder
Forbettermanagementandorganizationofyourmessagesyouhaveacoupleofoptionsformovingitemstoa
differentfolder/location.
Tomoveasingleemailtoaanotherfolder:
1. Opentheemailyouwanttomove.
2.
Tap
toviewthelistofavailablefolders.
ManagingMail
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GoodWorkiOSUserGuide
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Note:Currently,newfolderscanonlybecreatedon(a)yourdesktopOutlookapplicationor(b)intheOWA
appinyourbrowser.
3. Tapthedestinationfolderfortheemailyouaremoving.
Tomovemultipleemailstoanotherfolder:
1.
Tap
atthetopofthemailboxorfolder.
2.
Tapeachoftheitemsyouwanttomovesothattheemptycirclebecomes
.
3. TapMoveatthebottomofthescreen.
4. Selectthedestinationmailboxorfolder.
MovingBetweenFolders
Tomovebetweenfolderssoyoucantakestockoftherespectivecontents:
1. Tap
intheupperleftofthescreen,thenselectfromtheavailablelistoffoldersandmailboxesbytapping
one,anditscontentisdisplayed.
2. Openanylisteditembytappingit.
3. Returntothelistoffoldersandmailboxesbytapping
again.
UnderstandingSmartFilters/SmartFolders
GoodWork'ssmartfiltershelpyouorganizeyouremailforpendingactionwithouthavingtomanuallymove
itemsto/fromyouruser-definedfolders.
Totakeadvantageofsmartfilters,youcanmark/unmarkacontactasVIP(seeAddingaContacttoYourVIPList),
groupemailsbyHigh Priority(importance),addaflagasaremindertofollow-uponthemessage,and/ormarkan
emailasread/unread.
Note:AlthoughinGoodWork2.1,youcannotassignHighPrioritytoamessage,thefilterstillworks.Currently,
HighPriority(
)itemsmustbesetfromyourdesktoporO365.
ManagingMail
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GoodWorkiOSUserGuide
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Toaccessyoursmartfolders:
1. Tap
intheupper-leftofyourscreen.
2. Tapthesmartfolderdesired.SmartfoldersarelistedatthetopofyourFolderslist.
3. Browsethelist,thenopenthefiltereditemthatyouwantbytappingit.
4. Tap
againtoreturntoFolders.
5. TapClosetogobacktowhereyoustartedfromortapInboxtoreturntoyourunfilteredInbox.
SavingAttachments
YoucansavefilesattachedtoemailsinacontainerizedDocsrepositoryonyourdevice.
Tosaveasingleemailattachmenttothedevice:
1.
Intheopenmessagecontainingtheattachment,tapthepaperclip(
)adjacenttothedateandtimeinthe
Subjectline.Thenumberofattachmentsincludedinthemessageisshownnexttothepaperclip.
2. Inthelistofattachments,taptheonethatyouwanttodownloadandsave.
ManagingMail
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GoodWorkiOSUserGuide
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3. Whentheitemindicates"Downloaded",tapitagaintoopenit.
4. Tap
intheupperrightofthescreen,thentapSavetoDocs.
5.
Selectarepositoryorrecentfolderbytappingit,ortap
tocreateanewfolder,giveitaname,thentapOK.
6. TapSaveatthebottomofthescreen.
Tosavemultipleattachments:
1.
Tap
intheopenemail,thentapSelect.
2.
Selecttheattachmentstosavebytappingthem(
=selected).
3. TapSave.
4.
TapQuickSaveorChooseDestinationtoselectalocationwheretosavetheattachment(s),ortap
inthe
Docsrepositorytocreateanewfolder.
5. TapSave.
Toviewsavedfiles:
1.
TaptheLauncher
.
2.
TaptheDocsicon
.
ManagingMail
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3. BrowseyourLocalDocsforthefolder/fileyouwant.
4. Taptoopen.
TappingonaWatchDoxdocumentlinkinaGoodWorkemailoreventlaunchesWatchDoxforGoodand
downloadstheassociateddocumentinWatchDoxforGoodonyourdevice.(RequiresWatchDoxforGood
v3.9.2orhigher.)
ForadditionalguidanceonusingGoodWorkDocs,seeManagingYourDocuments.
UsingPDFPresentationViewwithTimer
ThepresentationviewforPDFfilesworkswithdownloaded.pdfattachments,aswellaswithPDFfilesinyour
LocalDocsandonlinerepositories(FileShare,SharePoint),andBox.SeeManagingYourDocumentsformore
onGoodWorkDocsandworkingwithrepositories.
Equippedwithatimerandbasictransitioncontrols,youcanrunyourpresentationdirectlyfromyourmobile
deviceandevenconnecttoaprojectororflatscreenTVwithanAppleHDMIadapter.
TousePDFPresentationView:
1. Opena.pdfattachmentinanemail:
a.
Intheopenmessagecontainingtheattachment,tap
adjacenttothedate-timeintheSubjectline.The
numberofattachmentsincludedintheemailisshownnexttothepaperclip.
b. Inthelistofattachments,taptheonethatyouwanttodownloadandsave.
c. Whentheitemindicates"Downloaded",tapitagaintoopenit.
Or,opena.pdffileinaDocsrepository—LocalDocs,FileShare,SharePoint,orBox(seeViewing,Editing,
Moving,andSharingFiles).
2. Tap
intheupper-rightofthescreenandselectPresentationViewbytappingit.Thisrevealsa
presentationtoolbaratthetopofthescreen.
ManagingMail
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–Tap
tostartarehearsaltimer.
–Tap
totransfercontroltoaremotecontrol,whenavailable.
–Tap
tolistpagethumbnailsinmultiplerows.
–Tap
toreturntothumbnailsinasinglerow.
–Tap
tolistyourslidetransitionoptions:
4Fade
4Flip
4Page
4NoAnimation
Selectonebytappingit.
–Tap
exitPresentationView.
ChoosingMailFolderstoSync
YousetthemailsynchronizationintervalforGoodWorkinSettings.Bydefault,thisSyncsettingappliestoyour
Inboxonly.However,youcanalsochoosetokeepanyorallofyourotheremailfoldersautomaticallyinsync
withyourenterpriseExchangeaccount.Otherwise,anout-of-syncfolderwillupdateonlywhenopened.
ManagingMail
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Note:Thenumberoffoldersyouchoosetoautomaticallysyncwillproportionatelyincreasebatteryanddata
usage.Ifyounoticeasignificantdecreaseinbatterylifeand/oranunacceptableincreaseincellulardatausage,
youmaywanttoconsiderreducingthenumberofemailfoldersthataresynchronizedautomatically.
TochoosewhichemailfolderstokeepsynchronizedwithyourenterpriseExchangeaccount:
1. FromyourInboxorothermailbox,tap
intheupperleftofthescreen.
2. TapEditintheupperrightoftheFoldersdisplay.
3.
Tapamailboxfoldertoselect/deselectit;
indicatesaselectedfolder.
4. TapDonetosaveyourchanges.
ManagingContacts
EverytimeyouopenGoodWork,yourcontactsaresynchronizedwithyourenterpriseOutlookaccount.With
GoodWork,youcanalsoaddcontacts,editacontact'srelevantinformation(emailaddress,phonenumbers,
physicaladdress,andmore),aswellasdeletecontactsyounolongerwantinyourlist.
Then,onceyou'vecapturedthisinformationforacontact,younowhaveitatyourfingertips,makingiteasyto
exchangesecureinstantmessagesusingGoodConnect,sendanautomaticallyaddressedemail,callphone
number(s)ifyourdeviceissoequipped,sendatextmessagetoacontact'smobilephone,locatethecontact's
workaddressonMaps,andaddorremovecontactsfromyourVIPlist,whichissuesspecialalertsandnotices
whenamessageisreceivedfromoneofyourdesignatedVIPs.
ViewingaContact
Thereareanumberofwaystoopencontactinformationforaspecificindividual.Theseinclude:
l
OpeningContactsfromtheLauncher(seeUsingtheGoodWorkLauncher).
l
OpeningContactinformationforaCalendarEvent.
l
OpeningContactinformationfromanemail.
We'lladdressthelastmethodhere.Youcanjumptotheothertwomethods(LauncherandCalendar)bytapping
therespectivelink.
Toopenacontact'srecordfromanemail:
1. Openanemailreceivedfromthecontactwhoyouarelookingfor.
2. Tapthecontact'snameatthetopoftheopenedmessage.
ManagingContacts
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3. Viewalltheinformationforthiscontactthatiscurrentlyonfile.
Toopencontactinformationforanotherrecipientoftheemail,tapanameinred.
Toreviewyouremailcorrespondencewiththiscontact,tapHistory.Tapamessagetoopenanitem.
AddingaContact
Youcanaddindividualstoyourcontactslistdirectlyfromanemailormanually.Toaddacontactmanually—
typicallysomeonefromwhomyouhavenotyetreceivedanemail—seeUsingtheGoodWorkLauncherand,
specifically,UsingtheQuickCreateTool.
Toaddacontactfromanexistingemail:
1. Opentheemail.
2. Tapthenameofthesenderoroneoftherecipients.RecipientsarelistedinredasdiscussedinViewinga
Contact.
3. WhentheContactinformationscreenopens,tapAddtoContacts.
Thisopensthecontactformforeditingwiththeavailableinformationforthisindividualpre-populated.Addor
changetheinformationinaccordancewiththeinstructionsfoundinEditingContactInformation.
ManagingContacts
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