Home > Maintenance
Replacing the Roller Assembly Kit
It is recommended that you replace the parts on the roller assembly kit after every 100,000 scans.
Note:
You can check the number of scans by starting EPSON Scan Settings and clicking 
Maintenance
.
Removal part
Part number
Roller Assembly Kit
B12B813421
To replace the roller assembly kit, follow the steps below:
Turn off the scanner.
Remove all paper from the input tray.
Unplug the AC adapter from the scanner.
Pull the lever and open the scanner cover.
Press the hook on the separation pad, then remove the installed separation pad.
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Caution:
Do not touch the pick spring. Hold the new separation pad holder as shown below.
Insert the bottom side of the new separation pad first, then press the hook on the separation pad to attach to the correct position.
Press the hook on both sides of the paper feed roller cover, then open the cover.
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Slide and remove the installed paper feed roller.
Caution:
Do not touch the surface of the paper feed roller. Hold the new paper feed roller as shown below.
Slide the new paper feed roller onto the spool.
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Caution:
Do not install the paper feed roller in reverse direction.
Close the paper feed roller cover, then close the scanner cover.
Turn on the scanner.
Start EPSON Scan Settings. Then, click 
Maintenance
.
Click 
Reset
on the right of the Number of Scans.
Click 
OK
.
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Home > Maintenance
Using the Security Slot
You can use an optional standard security lock with the security slot. To lock the scanner, insert the lock into the back of the scanner and
turn the key to lock the scanner. Then, secure the cable and the scanner to a stationary place.
See the User’s Guide that came with the security lock for detailed information.
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Home > Solving Problems
Scanner Problems
The Lights Are Flashing
The Scanner Does Not Turn On
You Cannot Start Epson Scan
Pressing the Start Button Does Not Start the Correct Program
The Lights Are Flashing
When an error occurs, the scanner stops scanning and the Error and Power lights indicate the error type.
Power light
(Green)
Error light
(Orange)
Meaning
Flashing
Flashing
An error has occurred.
Make sure the scanner is connected to your computer properly.
Make sure the scanner software is fully installed. See the 
Start Here
sheet for instructions on installing the scanner software.
Paper is jammed in the scanner. Remove the jammed paper from the
scanner. See Paper Jams in the Scanner.
The scanner feeds more than one sheet of paper at a time.
Turn off the scanner and turn it on again. If the Error and Power lights
are still flashing, the scanner may be malfunctioning, or the scanner
light source may need to be replaced. See Epson Technical Support for
details.
Off
On
Scanner cover is open.
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The Scanner Does Not Turn On
Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turning it on.
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You Cannot Start Epson Scan
Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure.
Use the USB cable that came with your scanner.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when
connected to the computer through more than one USB hub.
If you are using any TWAIN-compliant program, make sure that the correct scanner is selected as the Scanner or Source setting.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in
Uninstalling Your Scanning Software, then reinstall it as described on the 
Start Here
sheet.
For Windows only:
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Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If
the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described inUninstalling Your 
Scanning Software, then reinstall it as described on the 
Start Here
sheet.
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Pressing the Start Button Does Not Start the Correct Program
Make sure your scanner software is installed as described on the 
Start Here
sheet.
Windows:
Click the 
Events
tab in your scanner’s Properties window and make sure 
Take no action
is not selected. Also, make
sure the 
Start Button
is selected in the Select an event list box, and 
Start this program
is selected. For details, see Assigning a
Program With Windows 8, Windows 7, and Windows Vista or Assigning a Program With Windows XP.
Mac OS X:
Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson
Scanner Monitor in the Applications folder and then press the 
Start button to scan.
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Home > Solving Problems
Paper Feeding Problems
Paper Jams in the Scanner
Double Feed Error (GT-S80 only)
Paper Jams in the Scanner
If paper jams inside the scanner, follow the steps below to remove jammed paper.
Turn off the scanner.
Remove all paper from the input tray.
Pull the cover lever and open the scanner cover.
Remove the jammed paper.
Note:
Remove any pages remaining inside the scanner.
If paper is jammed in the output tray, gently pull the paper out in the direction shown.
Close the scanner cover.
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Double Feed Error (GT-S80 only)
When the double feed error is detected even when the error does not occur, try the following solution:
Click 
Configuration
in the Epson Scan window, select the 
Detect Double Feed
check box, then select 
Standard
as the Paper
Thickness.
If the error does not clear, deselect the 
Detect Double Feed
check box.
See Epson Scan Help for details.
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