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Chapter6:TroubleshootingLicensing
EvaluationLicenses
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71
InstallationandLicensingGuide
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FlexibleSingle-UserandWindowsNode-LockedLicenses
Chapter6:TroubleshootingLicensing
FlexibleSingle-UserandWindowsNode-Locked
Licenses
Thissectionsuggestspossiblecoursesofactionifyouencounterproblemswithalicensethatdoesnot
requirealicenseserver.Solutionsdescribedhereapplyifyouhaveoneofthefollowinglicensetypes:
l
Aflexiblesingle-userlicense(availableonWindows,Macintosh,andLinuxplatforms)
l
Anode-lockedlicenseonaWindowsplatform
Ifyouhaveadifferenttypeoflicense,see“LicensesRequiringaLicenseServer”onpage82.
Note:ThesampleerrormessagesandlicensetextinthissectionrefertoIDL.Theyarethesamefor
ENVIandENVI EX,exceptthattheFEATUREandINCREMENTlinesrefertoenviorenvi_ex
andthecurrentsoftwareversion.
ChecktheLicenseFormat
AfterinstallingthepermanentlicenseinformationviatheLicenseWizard,oneofthefollowingerror
messagesappearswhenattemptingtostartIDL,ENVI,orENVI EX:
% LICENSE MANAGER: Future license file format or misspelling in license file
FLEXlm error:
-90,313.
System Error: 2 ""
% LICENSE MANAGER: Invalid license file syntax
FLEXlm error:
-2,134.
System Error: 2 ""
Theseerrorsmightindicatethatthelicenseinformationhasbeencorrupted.
Someemailprogramscancorruptlicensetext,replacingoriginalcharacterswithinvalidcharacters.For
example,thestring:
VENDOR_STRING="000011vendor" HOSTID=00b012345678 PLATFORMS=i86_r \
NOTICE=PERSONAL_USE ck=99
couldbeinadvertentlychangedto:
VENDOR_STRING="000011vendor" HOSTID?00b012345678 PLATFORMS?i86_r \
NOTICE?PERSONAL_USE ck?99
Anothercauseoflicensecorruptionisinadvertentlinewrappingorconcatenationintroducedbythe
emailprogram.Forexample,alineinthelicensemightbechangedfromtwolinestomorelines.
Correctformat:
INCREMENT idl idl_lmgrd x.xxx 1-jan-0000 0 1234567890abcdef \
VENDOR_STRING="000011ITT Visual Information Solutions" \
 HOSTID=00b012345678 ck=123
Incorrectformat:
INCRMENT idl idl_lmgrd x.xxx 1-jan-0000 0
1234567890abcdef \
InstallationandLicensingGuide
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Chapter6:TroubleshootingLicensing
FlexibleSingle-UserandWindowsNode-LockedLicenses
VENDOR_STRING="000011ITT Visual Information Solutions" \
HOSTID=00b012345678 ck=123
(Wherex.xxxrepresentsthecurrentsoftwareversion.)
Foranexampleofacorrectlyformattedflexiblesingle-userfile,see"FlexibleSingle-UserLicense"on
page39.
Ifthelicensefileappearstohavebeencorrupted,trytorestoretheproblemcharactersorlinewrapping
toitsoriginalstate.Or,ifaseparatefileattachmentofthelicenseinformationwasprovided,pleaseuse
thelicenseinformationinthefileattachmenttoreplacethecorruptedlicenseinformation.Youcanuse
theLicenseWizardtoeditthelicensefileinformationthathasalreadybeeninstalled.Youcanalso
installyourlicenseinformationbyconnectingtotheITTVisualInformationSolutionsWebsiteviathe
LicenseWizard(see"FlexibleSingle-UserLicense"onpage39).
HostIDofThisSystemDoesNotMatchtheHostID
AfterinstallingthepermanentlicenseinformationviatheLicenseWizard,aformofthefollowingerror
messageappearswhenstartingIDL,ENVI,orENVI EX:
% LICENSE MANAGER: Invalid host
The hostid of this system does not match the hostid
specified in the license file
FLEXlm error:
-9,57.
System Error: 2 ""
Confirmthatthenode-lockedhostIDinthelicensematchestheactualhostIDofthemachinethatis
runningIDL,ENVI,orENVI EX:
1. StarttheLicenseWizardbyclickingoneofthefollowing:                 
l
Start>Programs>IDLx.x>LicenseWizard
l
Start>Programs>ENVIx.x>LicenseWizard
l
Start>Programs>ENVI EX>LicenseWizard
2. ClickRequestalicenseifyoudon’thaveinternetaccess.
3. ComparetheHostIDvalueshowninthelicenserequestfilewiththeHOSTIDvalueinyour
IDL,ENVI,orENVI EXlicensefile.
Forexample,thefollowingIDLlicensefeatureline:
INCREMENT idl idl_lmgrd x.xxx 1-jan-0000 0 EC3B7DA4CA19E85C0A71 \
VENDOR_STRING=000011RSI HOSTID=00b012345678 ck=123
isbuiltfortheHostID“00b012345678”.
IfthehostIDinformationobtainedfromtheLicenseWizardisdifferentfromtheinformationlistedin
thelicensefile,thenthelicensewillnotworkwithyourmachine.ThelicenseHOSTIDvaluecannotbe
alteredbyauserwithoutinvalidatingthelicense.IfthehostIDofthemachineonwhichyouare
installingisdifferentfromthehostIDinthelicense,youmustrequestanotherlicense.See"Usingthe
LicenseWizard"onpage44formoreinformation.
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InstallationandLicensingGuide
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FlexibleSingle-UserandWindowsNode-LockedLicenses
Chapter6:TroubleshootingLicensing
FilesNeededforInitializationoftheLicensingProgramCouldNot
BeFound
YoumightencounterthiserrorwhenrunningtheLicenseWizardifyoudonothavereadpermissionsfor
theITT_DIR/licensedirectory,whereITT_DIRisthemaininstallationdirectory.Possibleways
toresolvethisproblemincludethefollowingactions:
l
ObtainreadpermissionsfortheITT_DIR/licensedirectory
l
RunIDL,ENVI,orENVI EXasroot,administrator,ortheuserwhoperformedtheoriginal
installation
Iftheerrorpersists,theinstallationmaybeincomplete.Re-runtheinstallationprogramtorepairyour
IDL,ENVI,orENVI EXinstallation.
LicenseFileDoesNotSupportThisVersion
AfterinstallingthepermanentlicenseinformationviatheLicenseWizardprogram,aformofthe
followingerrormessageappearswhenattemptingtostartIDL,ENVI,orENVI EX:
% LICENSE MANAGER: License file does not support this version
FLEXlm error:
-21,126.
System Error: 2 ""
Wherex.xisthemorerecentsoftwareversion,andx.xxxisanolderversion.
Confirmthatthelicensebeingreferencedcontainsthecorrectversion.Checkthelicense(s)listedinthe
“licensepath”oftheerrormessagetoverifythecontentsofthereferencedlicense.Belowisan
exampleofanIDLlicensefeature(twolines):
INCREMENT idl idl_lmgrd x.xxx 1-jan-0000 0 EC3B7DA4CA19E85C0A71 \
VENDOR_STRING=000011RSI HOSTID=00b012345678 ck=123
IfthelistedIDL,ENVI,orENVI EXversionislessthantheversionyouaretryingtolicense,thenan
oldversionofthelicenseisbeingreferenced.Makesurethatthecorrectversionofthelicense.dat
fileisbeingreferenced.See"LicenseSources"onpage61formoreinformation.
Ifyoudonothavealicensewiththecorrectversion,youmustrequestanotherlicense.See"Usingthe
LicenseWizard"onpage44forinformationonhowtorequestalicense.
CannotFindLicense
AfterinstallingthelicenseinformationviatheLicenseWizard,anerrormessageappearsthatindicates
thatthelicense.datfilecannotbefound.FollowingisanexampleforWindows:
% LICENSE MANAGER: Cannot find license file
FLEXlm error:
-1,359.
System Error: 2 "No such file or directory"
Makesurethatyouhaveeitherinstalledthelicense.datfileinthedefaultlocation:
Windows:
ITT_DIR\License\license.dat
UNIXandMacintosh:
ITT_DIR/license/license.dat
InstallationandLicensingGuide
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Chapter6:TroubleshootingLicensing
FlexibleSingle-UserandWindowsNode-LockedLicenses
orthatyouhavedefinedyourLM_LICENSE_FILEenvironmentvariabletothepathwherethe
license.datfileexists.See"SavingtheLicenseFileinanAlternativeLocation"onpage56for
moreinformation.
IDLmightusealicensesourcedifferentfromLM_LICENSE_FILEifIDL_LMGRD_LICENSE_FILE
isdefinedina.flexlmrcfileorasanenvironmentvariable.Formoreinformation,see"License
Sources"onpage61.
Additionally,besurethatyouhavereadpermissionsforthelicense.datfileandforthedefault
installationdirectoryinwhichitresides.
75
InstallationandLicensingGuide
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LicensesRequiringaLicenseServer
Chapter6:TroubleshootingLicensing
LicensesRequiringaLicenseServer
Thissectionsuggestspossiblecoursesofactionifyouencounterproblemswithalicensethatrequiresa
licenseserver.Solutionsdescribedhereapplyifyouhaveoneofthefollowinglicensetypes:
l
Afloatinglicense
l
Anode-lockedlicenseonaUNIXorMacintoshplatform
Ifyouhaveadifferenttypeoflicense,see"FlexibleSingle-UserandWindowsNode-LockedLicenses"
onpage72.
IfyouseeerrorsfromtheLicenseManageritself,see"StartingtheLicenseManager"onpage47.
Note:UsefulmessagescanbeloggedintheLicenseManageroutputlogfilethatisdesignatedatthe
timetheLicenseManagerisinstalled.
AllPlatforms
Thefollowingsuggestionsapplytoproblemswithlicense-serverlicensesonanyplatform.Platform-
specificsolutionsandcommandsareindicatedwhereappropriate.
VerifytheLicenseManagerisRunning
(Windows)—OpentheLMToolsutility:
l
Start>Programs>IDLx.x>LMTools
l
Start>Programs>ENVIx.x>LMTools
l
Start>Programs>ENVI EX>LMTools
ClickPerformStatusEnquiryundertheServerStatustab.IfyoureceiveamessagethattheLicense
Managercannotconnecttothelicenseserver,see“VerifyingYouHaveCorrectlyCopiedYourLicense
File”onpage84.
(UNIXorMacintosh)—ThelmstatLicenseManagerutilityprovidesinformationonthestatusof
theLicenseManager.Enterthefollowingatthecommandline:
ITT_DIR/idlxx/bin/lmstat
Ifyoureceivethefollowingmessage:
Error getting status: Cannot connect to license server
theserverisnotrunningcorrectly.
VerifyingtheLicenseManagerisAvailableFromYourMachine
IfIDL,ENVI,orENVI EXdisplaysthefollowingerrormessageatstartup:
LICENSE MANAGER: cannot connect to license server.
makesurethatyoucaneither:
InstallationandLicensingGuide
76
Chapter6:TroubleshootingLicensing
LicensesRequiringaLicenseServer
(Windows)—Usethenetworkutility“ping”(pingservernameattheMS-DOSprompt)tocontactthe
servermachine
(UNIXandMacintosh)—Telnettotheservermachine
Ifyoucanreachtheservermachine,ensurethattheLicenseManagerisrunningonthatmachine.
StoppingandRestartingtheLicenseManager
(Windows)—ExitIDL,ENVI,andENVI EX.StopandthenrestarttheLicenseManagerusing
LMTools.
(UNIXorMacintosh)—ExitIDL,ENVI,orENVI EX.StoptheLicenseManager,thenrestartit,
directingtheoutputoftheLicenseManagertoafile.Enter:
ITT_DIR/idlxx/bin/lmdown
ChecktomakesurethatalltheLicenseManagerprocesseshaveshutdownwithacommandlike:
ps -ef | grep lm
Or,
ps -aux | grep lm
IfthereareanyLicenseManagerprocessesstillrunning,usethekillcommandtostopthem(donot
usethe-9optionforkill).RestarttheLicenseManagerwiththefollowingstartcommand:
ITT_DIR/idlxx/bin/lmgrd > logfile
Examinetheresultingfilelogfileforerrormessagesandreferto"StartingtheLicenseManager"onpage
47.
CorrectlySettingtheLM_LICENSE_FILEEnvironment
(Windows)—See"SavingtheLicenseFileinanAlternativeLocation"onpage56tocheckthesetting
oftheLM_LICENSE_FILEenvironmentvariable.IfLM_LICENSE_FILEpointstoalicensefileother
thantheITTVisualInformationSolutionsproduct’slicensefile,storedintheITT_DIR\License
directory,youwillneedtocorrectthispriortostartingIDL,ENVI,orENVI EX.
IfLM_LICENSE_FILEhasalreadybeendefinedforanothersoftwareproduct,thedefinitionofthis
licensefilecanbeappendedusingasemi-colon(;)asthedelimiter.Forexample:C:\Program
Files\ITT\License\mylicense.dat;1700@hal.
(UNIXorMacintosh)—Enterthecommand:
echo $LM_LICENSE_FILE
toseethecurrentdefinitionoftheenvironmentvariable.Ifthisenvironmentvariablepointstosome
otherlicensefile,youwillneedtounsetitpriortostartingIDL,ENVI,orENVIEXbyentering:
unsetenv LM_LICENSE_FILE
ForKornorBashshell:
unset LM_LICENSE_FILE
77
InstallationandLicensingGuide
LicensesRequiringaLicenseServer
Chapter6:TroubleshootingLicensing
Ifyouhaveusedadifferentpaththanthedefaultlocation,makesurethatLM_LICENSE_FILEpointsto
thatlocation.IDLmightusealicensesourcedifferentfromLM_LICENSE_FILEifIDL_LMGRD_
LICENSE_FILEisdefinedina.flexlmrcfileorasanenvironmentvariable.Formoreinformation,
see"LicenseSources"onpage61.
VerifyingYouHaveCorrectlyCopiedYourLicenseFile
IfIDL,ENVI,orENVI EXdisplaysanyofthefollowingerrormessagesatstartup:
% LICENSE MANAGER: encryption code in license file is inconsistent.
Or,
% LICENSE MANAGER: Invalid (inconsistent) license key
The license-key and data for the feature do not match.
This usually happens when a license file has been altered
Or,
Incorrect FEATURESET line in license file
thensomeoftheencryptedinformationinthelicensefileisnotcorrect.Thisproblemcaninvolvethe
serverhostID,thedaemonname,andanycharacterontheFEATURElines.
ExamineyourlicensefileandcorrecttheINCREMENTorFEATURElinesothatitexactlymatches
theonesenttoyoubyITTVisualInformationSolutions.Checkforpropercapitalizationandspacing.
ShutdowntheLicenseManagerservice,makeanynecessarycorrections,andrestarttheservicewith
thecorrectedlicensefile.Foranexampleofacorrectlyformattedfloatinglicensekey,see"Floating
License"onpage41.
(UNIXandMacintosh)—ShutdowntheLicenseManagerbyentering:
ITT_DIR/idlxx/bin/lmdown
andrestartitbyentering:
ITT_DIR/idlxx/bin/lmgrd
VerifyingtheLicenseManagerisUsingtheCorrectLicenseFile
IfIDL,ENVI,orENVI EXdisplaysthefollowingerrormessageatstartup:
LICENSE MANAGER: no such feature exists.
LICENSE MANAGER: license file does not support this feature.
theLicenseManagermightbeusingthewronglicensefile.
(Windows)—See"ConfiguringClientAccesstotheLicenseManager"onpage44fordetails.
(UNIXandMacintosh)—ResettheLM_LICENSE_FILEenvironmentvariabletopointtothelicense
fileusingthecommand:
setenv LM_LICENSE_FILE ITT_DIR/license/license.dat
IDL,ENVI,orENVI EXmightusealicensesourcedifferentfromLM_LICENSE_FILEifIDL_
LMGRD_LICENSE_FILEisdefinedina.flexlmrcfileorasanenvironmentvariable.Formore
information,see"LicenseSources"onpage61.
InstallationandLicensingGuide
78
Chapter6:TroubleshootingLicensing
LicensesRequiringaLicenseServer
VerifyingtheLicenseFileContainstheCorrectHostname
IfIDL,ENVI,orENVI EXdisplaysthefollowingerrormessageatstartup:
% LICENSE MANAGER: cannot find SERVER hostname in network database.
thehostnameinthelicensefiledoesnotagreewiththeactualhostnamefortheserver,orcannotbe
accessedfromtheclientnode.Editthelicensefileandcorrectthehostname.
UNIXandMacintosh
Thefollowingsuggestionsapplytoproblemswithlicense-serverlicensesonUNIXandMacintosh
platformsonly.
VerifyingtheProperExecutableFileisinYourCommandSearchPath
TheUNIXorMacintoshcommand:
which idl
Or,
which envi
Or,
which enviex
tellsyouiftheexecutablefileisinyourcommandsearchpathandwhereitis.Youcanverifythatthe
searchpathistheproblembyexecutingIDL,ENVI,orENVI EXdirectly.Ifthecommand:
ITT_DIR/idlxx/bin/idl
Or,
ITT_DIR/idlxx/products/envixx/bin/envi
Or,
ITT_DIR/idlxx/products/enviex/bin/enviex
runsthesoftware,youknowtocheckthesearchpath.
See"SettinguptheEnvironment"onpage25fordetailsonhowtoensurethatyouarerunningthe
correctexecutablefile.
VerifyingtheFilePermissionsareCorrect
Ifyoureceivetheerrormessage“Permissiondenied”whenyoutrytorunIDL,ENVI,orENVI EX,
checkthepermissionssetonalltheexecutables.Eachshouldhaveexecutepermissionsetforall
categories.Setexecutepermissionsbyentering:
chmod ugo+x ITT_DIR/idlxx/bin*/*
Or,
chmod ugo+x ITT_DIR/idlxx/products/envixx/bin*/*
Or,
79
InstallationandLicensingGuide
LicensesRequiringaLicenseServer
Chapter6:TroubleshootingLicensing
chmod ugo+x ITT_DIR/idlxx/products/enviex/bin*/*
VerifyingThatIDL,ENVI,orENVI EXKnowstheLocationoftheMainIDL
Directory
TheenvironmentvariableIDL_DIRmustbedefinedtothepathoftheIDLdirectory.Enterthefollowing
UNIXcommand:
echo $IDL_DIR
IDL_DIRshouldbesettoITT_DIR/idlxx.Ifnot,youprobablyhavenotrunthesetupfile(idl_
setup,idl_setup.ksh,idl_setup.bash,envi_setup,envi_setup.ksh,envi_
setup.bash,enviex_setup,enviex_setup.ksh,orenviex_setup.bash).See"Setting
uptheEnvironment"onpage25forinstructions.
VerifyingNetworkPermissionsAreSetProperly
IfIDL,ENVI,orENVI EXdisplaysthefollowingmessageatstartup,exceptwhenrunfromtheroot
account:
% LICENSE MANAGER: invalid host.
makesurethattheethernetdevicehasrwpermissionforowner,groupandother.Itprobablyjusthasrw
permissionforowner(root).Also,makesurethatthe/var/tmpdirectoryhasrwpermissions.
VerifyingCorrectLicenseFileInformation
Ifyoureceiveanerrormessageindicatingthatthelicensefeaturewasnotfound,checkthepermissions
onthelicense.datfile.Allusersneedreadpermission.Alsomakesurethelicense.dat
filenameisspelledcorrectly.IfyouareusingtheenvironmentvariableLM_LICENSE_FILE,makesure
thatthefullpathandfilenameofthelicense.datfilearesetcorrectly.See"ConfiguringClient
AccesstotheLicenseManager"onpage44formoreinformation.
IDL,ENVI,andENVI EXmightusealicensesourcedifferentfromLM_LICENSE_FILEifIDL_
LMGRD_LICENSE_FILEisdefinedina.flexlmrcfileorasanenvironmentvariable.Formore
information,see"LicenseSources"onpage61.
InstallationandLicensingGuide
80
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