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LIVESCRIBEFAQ
Company
1.  WhatisLivescribe?
Livescribeisfundamentallychangingthewaypeoplecapture,accessandshareinformationwith
penandpaper,ensuringpeoplewillnevermissaword.LocatedinOakland,Calif.,Livescribe
developedabreakthroughlow‐costmobilecomputingplatform,whichisanintegratedsystemof
smartpen,dotpaper,applications,anddevelopmenttoolsdesignedtoenhancepersonal
productivity,learning,communicationandselfexpressionforanyonethatusespenandpaper.
2.  WhoisbehindLivescribeandwhenwasitfounded?
LivescribewasfoundedinJanuary2007byJimMarggraff,anentrepreneurandtheinventorof
paper‐basedcomputing,includingtheLeapPadandFlyPentopComputer.Inaddition,Livescribe
hassignificantconsumerhardwareandsoftwareexperienceandincludeskeyexecutivesfrom
LeapFrog,Palm,AppleandIBM.
3.  HowmanyemployeesworkatLivescribe?
Currently,Livescribehasapproximately70employees.
Technology
4.  Whatisasmartpen?
Livescribehastwomodelsofsmartpens–EchoandPulse.Asmartpenisacomputerinapen
withadvancedprocessingpowerandsubstantialmemoryforhandwritingcapture,audio
recording,andadditionalapplications.
5.  Whatisdotpaper&DPS?
DotPositioningSystem(DPS)isatechnologythatenablesinteractive“live”documentsusing
plainpaperprintedwithmicro‐dots.Thesmartpen’shigh‐speedinfraredcamerareadsthedot‐
pattern,whichenablesawiderangeofpaper‐basedapplications.Livescribe’sdotpaper
notebooksandpaper‐basedapplicationsareprovidedbythecompanyandpartnersatprices
comparabletostandardpaperproducts.Dotpapermayalsobeprintedonsomecertifiedhome
orbusinessprintersforfree.Moreinformationaboutdotpaperisincludedinthe“DotPaper”
sectionoftheFAQ.
6.  Howdoesdotpaperwork?
Thecameralocatedatthetipofthesmartpentakesacontinuousseriesofphotographsof6x6
dots,spaced0.3mmapart,creatingimagesof1.8x1.8mmgridsof36dots.Thecameratakes72
snapshotspersecond,sufficienttocaptureandrecreatehandwriting.Eachpictureofthesedots
isdecodedbysoftwareinthesmartpentoprovidean(x,y)coordinatepair,tellingthesmartpen
exactlywherethepentipisonanygivenpage.Thesmartpen'slocation,derivedfromthe(x,y)
coordinates,isinterpretedbysmartpensoftware,andmappedtoan"application"inthe
smartpen.Thecameradoesnotseeinkwrittenbyauser,nordoesitseeartworkonapage.
Rather,thesmartpentracksandrememberswhereinkiswritten,andknowsthecoordinatesof
itemssuchasbuttons.
7.  Whatarethebenefitsofasmartpen?
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Studentsandprofessionalsdealwithinformationoverloadonadailybasis.Livescribe’s
smartpenscombineallfourmodesofcommunication—reading,writing,speakingandlistening
—inthesimple,lowcost,andconvenientformatofpenandpaper.PulseandEchosolvethe
burdenofinformationoverloadintheirabilitytocaptureinformation,andmakeiteasily
accessibleandshareable.Inthecaseoftakingnotesduringadiscussionorlecture,thesmartpen
recordstheconversationanddigitizesthehandwriting,automaticallysynchingtheinkandaudio.
Bylatertappingtheink,thesmartpenreplaystheconversationfromtheexactmomentthenote
waswritten.Notesandaudiocanalsobeuploadedtoacomputerwheretheycanbereplayed,
saved,searchedandsent,sousersnevermissaword.
Platform
8.  WhatmakesupLivescribe’smobilecomputingplatform?
•  Smartpen:aMontblanc‐sizecomputerwithadvancedprocessingpower,audioandvisual
feedback,aswellassubstantialmemoryforhandwritingcapture,audiorecording,and
additionalapplications.
•  ApplicationStoreandSoftwareApplications:abreadthofsolutionsthatleverageaudio/ink
capture,handwritingrecognition,andInternetconnectivitytoenhancepersonal
productivity,learning,communicationandselfexpression.Thesesoftwareapplicationsare
availablethroughLivescribe’sApplicationStore(currentlyinbeta),asleek,user‐friendly
onlinestorethatworkstogetherwithLivescribe.comaswellastheLivescribeDesktop
softwareandprovidesuserswithaquickandsimpleexperienceindownloadingfreeand
paidapplicationsfortheirsmartpen.
•  LivescribeDesktopandOnlineCommunity:allowsuserstobackup,search,andreplaynotes
fromtheircomputer.Userscanalsouploadandconvertnotesto“pencasts,”interactive
FlashmoviesthatcanbeembeddedinablogorhomepageandsharedvialinksorFacebook.
UserscanalsosharetheirnotesasAdobePDFfiles.
•  DotPaperwithDotPositioningSystem(DPS):technologythatenablesinteractive“live”
documentsusingplainpaperprintedwithmicro‐dots.Thesmartpen’shigh‐speedinfrared
camerareadsthedot‐patternandenablesawiderangeofpaper‐basedapplications.
•  DevelopmentTools:Livescribeoffersafullsuiteofeasy‐to‐usetoolsforcreating,publishing,
sharingorsellingnewapplicationsandcontent.Thetoolsaredesignedforbothendusers
andprofessionals.Formoreinformation,gotowww.livescribe.com/developer
.
Smartpen
9.  WhatisthedifferencebetweentheEchosmartpenandthePulsesmartpen?
BothEchoandPulsearefullycompatiblewithLivescribe’splatform,captureeverything
consumershearandwriteandprovidequickaccesstoinformation.
Echohasasleek,ergonomicdesignwitharubbergripandisavailablein4GBand8GBmodels,
recordingmorethan400and800hoursofaudiorespectively.ThePulsesmartpenisamodern
titaniumcolorandavailablein2GBand4GBmodels,recordingmorethan200and400hoursfor
audiorespectively.
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10. Howdoyouuseasmartpen?
BothEchoandPulseoperatethesamewayonewouldusearegularballpointpen.Tostarta
PaperReplaysession,onemusttapona“Record”iconlocatedonthedotpaper.Tostop
recording,simplytapon“Stop”onthedotpaperwiththesmartpen.
11. Howdoesthesmartpenrecordaudio?
EchoandPulsehaveanembeddedmicrophonetorecordclearsound.ThePulsesmartpencomes
witha3‐DRecordingHeadset,makingitpossibleforuserstocapturemulti‐directional,far‐field
audio.ForEcho,youcanuseyourfavoriteearbudstoplaybackaudiooruseLivescribe’snew
premium3‐DRecordingHeadsetavailablefor$29.95.
12. Whatistherecordedaudioformat?
ThesmartpenrecordsaudioinahighqualityAACformat.Userscanexportaudiofromthe
LivescribeDesktopintodifferentformatstouseandshareinotherways.TheMacversionofthe
LivescribeDesktopexportstoAACandtheWindowsversionoftheLivescribedesktopexports
intoMP4orWAV.
13. Howmanyhoursofwritingoraudiocanasmartpensupportbasedonbatterylife?
Ifyouarewritingandrecordingaudioatthesametime,thesmartpencanoperateforoverfive
hoursbeforeitneedstoberecharged.Ifyouwantedtorecordjusttheaudiooryour
handwrittennotes,thesmartpencanrecordaudioforoversixhoursoryourwritingforover12
hours.
14. CanIpasswordprotectmyPaperReplaysessions?
Yes,youcancreatea4‐digitpasswordtoprotectyourPaperReplayaudiorecordings.Fromthe
MainMenuonyoursmartpen,selectPaperReplay.ScrolldowntoPasswordProtectiontoset
your4‐digitpassword.WriteyourpasswordonyourdotpaperandtaprightontheNavPlusto
lockitin.Aftersettingyourpassword,yoursmartpenwillpromptyouforthepasswordeach
timeyoutrytoplaybackasession.Simplywriteitonthedotpapertounlockthenotes.
Forgetyourpassword?ResetitthroughyourregisteredcopyoftheLivescribeDesktopsoftware.
15. Howdoyouuploadinformationtoyourcomputer?
Echousesastandardmicro‐USBcabletotransfernotesandaudiotoLivescribeDesktop.
PulsecomeswithaUSBmobilechargingcradlethat,onceconnected,easilytransfersnotesonto
thecomputer.Simplyplacethesmartpenonthecradle.
TheLivescribeDesktopsoftwarewillrecognizethehardwareandtransfertheaudioandinkfrom
thesmartpenintoadigitalnotebookonthecomputer.
16. HowdoImanagemynotesandaudioinmysmartpen?
OnceusershavetransferredtheirnotesandaudiofromtheirsmartpentoLivescribeDesktop,
theyhavetheoptiontokeeptheirPaperReplaysessionsintheirsmartpenordeletethem
manuallytocreatemorestoragespace.Theycanstillkeepadigitalarchiveoftheirnotesonthe
LivescribeDesktopapplication.
LivescribeDesktop
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17. WhatisLivescribeDesktopsoftware?
LivescribeDesktopallowsuserstobackup,search,andreplaynotesfromtheircomputer.Users
canexporttheirnotesintoa.pencast,AdobePDForanaudiofile.Itisalsothegatewaytothe
LivescribeCommunity,whereuserscanuploadandconvertnotesintointeractiveFlashmovies
andsharethemonlineorthroughFacebook.Inaddition,customerscanmanagetheapplications
theyhaveontheirsmartpensfromwithinLivescribeDesktop.
18. HowcanIorganizemynotesonceinLivescribeDesktop?
CustomerscancreateCustomNotebooks*withinLivescribeDesktoptobetterorganizetheir
information.SimilartocreatingaplaylistiniTunes,userscandraganddroppagesintoaCustom
Notebookwhilestillleavingtheoriginalpageintact.TocreateaCustomNotebookfollowthese
steps:
•  ClickonFileandselectCustomNotebooks.
•  SelectCreateandnametheCustomNotebookyou’dliketocreate.
•  Dragthepagesyou’dlikeincludedwithintheCustomNotebookfolderyoucreated.
*NotcurrentlyavailableforLivescribeDesktopforMac
19. Canyouconverthandwritingtotext?
Yes.LivescribepartneredwithVisionObjectstodevelophandwritingrecognitionsoftwarecalled
MyScriptforLivescribethatconvertsinkhandwritingtotextin26languages.Thetextcanbe
copiedintomultipleapplicationsincludingMicrosoftWordorotherwordprocessor,e‐mail,text
files,andmore.MyScriptforLivescribeisavailableforpurchaseanddownloadat
http://www.visionobjects.com/handwriting_recognition/pulse/pulse.htm
forbothWindowsand
Macusers.Consumerscandownloada30‐dayfreetrialorpurchasetheapplicationfor$29.95.
20. WhataretheavailablefeaturesonLivescribeDesktopforMacandWindows?
Feature
Windows
Mac
UploadPaperReplaysessions(notesandaudio)tothecomputer
X
X
Searchforkeywordswithinnotes
X
X
Playbackaudioonthecomputer
X
X
UploadPaperReplaysessions(notesandaudio)toLivescribe’sonline
community
X
X
ExportandshareAdobePDFfilesfromwithinthedesktopsoftware
X
X
Shareaudiofilesfromwithinthedesktopsoftware
MP4,WAV
AAC
MyScriptforLivescribetranscriptionsoftware
X
X
RemoveasmartpenfromLivescribeDesktopApplication
X
Changetheon‐screeninkcolorofthehandwriting
X
PrintYourOwnPaper
X
X
Searchacrossmultiplenotebooks
X
Deletearchivednotebooks
X
DownloadadditionalapplicationsfromApplicationStore
X
X
CreateCustomNotebooks
X
SDK Library service:VB.NET PDF Convert to Word SDK: Convert PDF to Word library in vb.
In order to convert PDF document to Word file using VB.NET programming code, you have to integrate following assemblies into your VB.NET class application by
www.rasteredge.com
SDK Library service:C# PDF Convert to Word SDK: Convert PDF to Word library in C#.net
with specified zoom value and save it into stream The magnification of the original PDF page size Description: Convert to DOCX/TIFF with specified resolution and
www.rasteredge.com
Export/importpencastslocally
X
X
21. CanIuseLivescribeDesktoponbothaMacandaPCforthesamesmartpen?
Ifyouareusingmultiplecomputerstomanageyoursmartpenandnotebooks,besuretodock
yoursmartpenandtransferyourdatatoeachcomputeronaregularbasis.Everytimeyou
archiveanotebook,besuretoarchivethatnotebookonyourothercomputers.
22. HowcanInamemysmartpen?
NowthenameofyoursmartpenwillappearonyourOLEDdisplayatstartup.Tocreateaname
foryoursmartpenortorenameitfollowthesesteps:

•  OpenLivescribeDesktopanddockyoursmartpen.
•  OnaMac,chooseFile>RenameSmartpen.Attheprompt,typethesmartpennameandclick
Rename.
OnaPC,chooseTools>Smartpen>Rename.Attheprompt,typeanewnameandclickOK.
LivescribeDesktopforMac
23. ArePulseandEchocompatiblewithSnowLeopard(MacOSX10.6)?
Yes,userscandownloadLivescribeDesktopforMac,suitableforSnowLeopard10.6at
www.livescribe.com/install
.
24. IfIdownloadtheMacsoftware,willmysmartpenstillworkwithmyPC?
YoursmartpencanstillworkonyourPC,butbesuretodockyoursmartpenandtransferyour
datatoeachcomputeronaregularbasis.Everytimeyouarchiveanotebook,besuretoarchive
thatnotebookonyourothercomputerstoo.
25. IfIhaveasmartpenI'vebeenusingwithaPC,howdoImakeitworkwithaMac?
ThefollowingstepswilltransferyoursmartpenfilesfromyourPCtoyourMac:
•  OnyourWindowsmachine,locateyourMyLivescribedatafolderinMyDocuments>My
Livescribe.
•  CopytheMyLivescribefolderontoanetworkorFlashdrive.
•  OnyourMac,pastethecopiedfoldersto/<user_home>/Library/Application
Support/Livescribe.
•  RenametheFolderfromMyLivescribetoLivescribe.
•  StartLivescribeDesktop.
ApplicationStore
26. WhatistheLivescribeBetaApplicationStore?
Livescribe’sApplicationStore,currentlyinbeta,iswhereuserscanbrowsethrough,purchase,
anddownloadavarietyofapplicationscreatedforthePulseandEchosmartpens.The
ApplicationStoreisconnectedtoLivescribe’sOnlineStoreforquickandsimplepurchases.
Userscanbrowsethroughapplicationcategoriesorsearchforaspecificapplicationusingthe
searchbox.Userscanalsoreadcustomerreviewsandseeratingspriortodownloadingan
application.
SDK Library service:C# PDF insert image Library: insert images into PDF in C#.net, ASP
Merge several images into PDF. Insert images into PDF form field. Access to freeware download and online C#.NET class source code.
www.rasteredge.com
SDK Library service:C# PDF File Merge Library: Merge, append PDF files in C#.net, ASP.
C# Demo Code: Combine and Merge Multiple PDF Files into One in .NET. This part illustrates how to combine three PDF files into a new file in C# application.
www.rasteredge.com
27. Whatkindsofapplicationsareavailable?
TheApplicationStoreoffersapplicationcategoriesrangingfromproductivitytools,foreign
languagetools,studyaids,gamesandentertainment.Currently,Livescribeoffersthreetypesof
applications:
•  OpenPaperApplications–Theseappsenableuserstodrawtheirowncontrolsusingthe
smartpenandanyLivescribedotpapernotebookorflippad.
•  Pre‐printedApplications–Theseappsworkwithcustom,pre‐printedLivescribedot
paperthatisspeciallydesignedforusewiththeapp(e.g.aworkbook,stationery,or
creditcardcalculator).
•  DesktopApplications–IntegratewithLivescribeDesktop(e.g.Myscripttranscription
software).
AfewotherexamplesofsmartpenapplicationsincludeCalculator,ClassicalMusic,Hangman,
OrganicChemistry,andTravelPhrases.
28. Howmuchdoapplicationscost?
Usersareabletoinstallfreeand/orpurchasableapplications.Paidapplicationpricesrangefrom
$0.99to$119.99.
29. HowdoIdownloadanapplication?
Beforeinstallinganapplication,makesurethatyou’veregisteredyoursmartpenanditsdocked
toyourcomputerwiththeLivescribeDesktopSoftwarerunning.Oncethedesktopsoftwareis
open,youmayeithergototheLivescribeApplicationStorethroughLivescribeDesktoporby
visitingwww.livescribe.com
.
Browsethroughtheapplicationcategoriesorsearchforthespecificapplication’snameinthe
searchbox.Onceyou’vechosenanapplication,click“Download”tobeginthedownloading
process.NotethatifyouareonLivescribe.com,downloadinganapplicationwilllaunchthe
LivescribeDesktopbrowser.
Waituntilthedownloadiscompletelyfinished—dependingonthesizeoftheapplicationthis
maytakeupto10minutes.TheLivescribeDesktopwillalertyouwhenthedownloadiscomplete
andyourapplicationisreadyforuse.
30. HowmanytimescanIdownloadanapplication?
Onceyoupurchaseanddownloadanapplication,itisavailableforyoutodownloadasmany
timesasyouwant.
31. HowcanIaccessmyapplicationsonmysmartpen?
ThefastestwaytoopenanappistouseLaunchLine.Simplydrawaline“thereandback”onany
dotpaperandwritethenameoftheapplicationabovetheline.Thiswillautomaticallyopenthe
desiredapplication.
32. Myapplicationstoppedworkingorisnotworkingcorrectly.WhatshouldIdo?
Pleasecontacttheapplication’sthird‐partydeveloperlistedontheApplicationStorefor
customersupportinquiries.
33. CanIpurchaseapplicationsatretailstores?
Yes,BestBuysellsapplicationcardsfortheAmericanHeritageDeskDictionary,theAmerican
HeritageEnglishDictionary,theAmericanHeritageSpanishDictionary,Scientific
Calculator/SmartpencontrolsandCasinoGames(Blackjack,VideoPokerandTexasHold‘Em).
34. Howdotheapplicationretailcardswork?
Applicationcardswillfunctionmuchlikegiftcardspurchasedatgrocerystoresandotheroutlets.
Userswillselecttheapplicationcardstheywishtopurchaseandwhencardsarepaidforat
checkout,theywillbeactivatedandreadyforuseatLivescribe.com.
35. Inwhatcountriesareapplicationsavailableforpurchasefromtheapplicationstore?
ApplicationscanbepurchasedintheUnitedStates,Canada,AustraliaandtheUnitedKingdom.
TheBetaApplicationStorewillcontinuouslyaddsupportforothercountriesin2010.
36. HowcanIcreateapplicationsforLivescribe?
LivescribereleasedanSDKtohelpthird‐partydeveloperstoshowcaseandselladd‐on
applicationsandsoftwareonlineintheLivescribeApplicationStore.Ifyouareadeveloperwhois
interestedincreatinganapplicationforthePulseandEchosmartpens,signupfordeveloper
programupdatesandinformationviaLivescribe’swebsiteat
http://www.livescribe.com/developers
.
LivescribeOnline/Sharing
37. Canyoustoreyournotesonline?
RegisteredEchoandPulsecustomersreceive500MBofpersonalonlinestorageontheLivescribe
Communitytosharenotes,drawingsandothercontent.
38. Whatisapencast?
ApencastisaninteractiveFlashmovie,whichenablesuserstosharenotes,drawingsorother
contentcreatedwithasmartpenwithanyone.Pencastscanbeembeddedintoablog,aWeb
page,andaFacebookpageorsavedandemailedlocallyoronshareddrivesratherthan
uploadingtoLivescribe.comwithanew.pencastformat.Seesomeexamplesat
www.livescribe.com/community
.
39. CanIsaveapencastlocally?
Yes.Withthenew.pencastformatusersnowhavetheabilitytosavepencastslocallyoron
shareddrives,ratherthanuploadingtoLivescribe.com.
40. Cananyoneviewapencast,eveniftheydon’thaveaLivescribesmartpen?
Yes.SincepencastsareinteractiveFlashmovies,theycanbeviewedbyanyonewiththefree
AdobeFlashPlayerontheircomputer.
41. HowdoIembedapencast?
YoucanembedpencastsfromyourmyLivescribepageorfromtheLivescribeCommunity.To
start:
•  UploadyourpencasttoyourmyLivescribepageorfindapencastfromtheLivescribe
Communitythatyou’dliketoembed.
•  Ontheleft‐handmenu,clickon“Embedthisfile”togetanHTMLcodeforthepencast.
•  Copythecode,andpasteitintotheHTMLportionofyourpageorblog.
42. HowisLivescribeintegratedwithFacebook?
InadditiontohavingaLivescribeFacebookFanpageatwww.facebook.com/livescribe
,Livescribe
allowsuserstosharetheirpencastseitherbypostingthemtotheirprofileorsendingthemto
friendsinamessage.
43. CanIaccessmypencastsonmyiPhone?
Yes.LivescribecreatedthePencastPlayerfortheiPad,iPhoneandiTouch,whichenables
customerstoaccesstheirpencastsanywheretheygo.Nownotesandaudiofromcritical
meetingsorlecturesareportable,playableandeasytosharewithasimpletouch.PencastPlayer
willbeavailableforfreefromtheiTunesstoreinAugust2010.
44. Whatothercommunicationandcollaborationtoolsareavailable?
Startingfall2010,LivescribewillmakeavailablenewConnectsoftware,whichenablescustomers
tosendnotes,audioandPencastPDFsquicklyandeasilyfromsmartpenandpapertoawide
rangeofdestinationsincludingemailaddresses,onlinesitesandotherpopularconsumer,
educationandbusinessapplications.Informationisautomaticallysentwhenthesmartpenis
dockedtoaMacorPC.WithPencastPDF,customerswillalsobeabletoauthorandshare
pencastsinanindustry‐standardAdobePDFdocumentdirectlyfromsmartpenandpaper.
AnyonewithAdobeAcrobatReader9.3orabovewillbeabletoviewandlistentoaninteractive
PencastPDF
Alsocomingfall2010,LivescribewillintroducePaperTablet,apowerfulnewcollaboration
softwarethatletsconsumerscommunicate,inreal‐time,directlyfromaLivescribenotebooktoa
MacorPCusinganEchosmartpenandastandardmicro‐USBcable.NowanyLivescribepaper
productcanalsobeusedasaninteractive,high‐precisiongraphicstablet,whilethesmartpencan
beacomputermouse.Customerswillbeabletocreateandsharenotes,drawings,andannotate
documentsorpresentationslocallyorovertheWebwithpopularvideoconferencing
applicationsandindustry‐standardeducationcollaborationtools.
DotPaper
45. IsLivescribedotpaperexpensive?
ThecostofLivescribedotpaperiscomparabletoregularnotebooksandjournals.For
example,a4‐packofLivescribedotcollege‐sizednotebooksis$19.95or$5each.
46. Howdoyouprintyourowndotpaper?
LivescribeDesktopforWindowsuserscanprintLivescribedotpaperathomeforfreeusing
certifiedcolorlaserjetprinters.FromwithinLivescribeDesktop,consumerscanselectPrintYour
OwnPaperfromapulldownmenu.Tostart,consumerswillbeabletoprintfour,25‐page
uniquedotpapernotepads.Priortoprintingtheentirenotepad,consumerscanprintatestpage
toensuretheirprintersupportsthistypeofprinting.Thenotepadshaveauniquedotpattern
thattransformsplainpaperintoaninteractive“live”documentthatisusedinconjunctionwith
Pulse.Similartothedotpaperpurchasedatretail,thePrintYourOwnPaperwillalsoincludethe
printedcontrolsatthebottomofeachpage.
Werecommendprintingdotpaperwithcolorlaserprinters.Consumersshouldusethefollowing
guidelinesforprinting:
•  Printfilesat100%(noscaling)
•  Printfilesonwhite,un‐coatedpaper
•  AdobePostScriptcompatible(Level2ormorerecent)
•  600dpiminimum
•  LEDbasedprintenginesarerecommended
•  Blacktonerscontainingcarbon
•  Samplelistofprinters
  Okidata3400
  Okidata6100
  Okidata9600
  KonicaMinoltaC450
  XeroxPhaser7400
  XeroxPhaser7700
  SharpAR‐C240P
47. Whatkindofpaperoptionsdoyouhave?
InadditiontotheabilitytoPrintYourOwnPaper(seeabove),Livescribecurrentlyprovidesa
numberofnotebookswithdotpaperforusewiththesmartpen–A4andA5notebooks,flip
notepads,college‐rulednotebooks,PaperBlanksmini‐wrapjournalsandlinedorunlined
journals.TheyareavailableforsalewherevertheLivescribePulseandEchosmartpensaresold,
includingLivescribe.com,BestBuy(onlineandinstore),Target(onlineandinstore),Staples
(onlineandinstore),Apple.com,andAmazon.comatcomparablepricestootherquality
notebooks.
48. Whatifyouareusingmultiplenotebooksatthesametime?
SmartpensarecapableofworkingwithmultiplekindsofLivescribedotpaperproductsatatime.
Forexample,ausercanuseaNo.1UnlinedJournal,No.1LinedJournal,andNo.1Notebookat
thesametimebecauseeachdotpaperproducthasauniquedotpattern.Donotusetwoofthe
samenumberedproductssimultaneously(i.e.twoNo.1LinedNotebooks)becausetheywillhave
thesamedotpatternandyoumayriskoverwritingyourpreviousnotesandrecordings.
Whenasmartpenisdocked,theLivescribeDesktopsoftwarewillrecognizethedotpatterns
fromthevariousnotebooksandautomaticallyuploadinformationtoeachappropriatedigital
notebook.

LivescribehasdevelopedanarchivingfeatureinLivescribeDesktopthatallowsausertoorganize
andarchivehis/herLivescribedotpaperproducts,sohe/shecanbuyandusethesame
numberednotebookorjournalwithoutoverwritingtheiroldnotes.Forexample,onceauserhas
archivedaNo.1LinedNotebook,he/shewillbeabletouseanewNo.1LinedNotebookwith
his/hersmartpen.

49. HowdoImanagemynotebooksandjournals?
LivescribeDesktopallowsyoutoarchiveoldernotebooksandjournals.Thisfeaturepermanently
removesoldernotebooksandjournalsfromyoursmartpen,soyoucanuseanothernotebookor
journalwiththesamedotpattern(i.e.,samecolorednotebookorsamenumberedjournal).After
archiving,userswillstillbeabletoaccesstheiroldnotesandaudiofromLivescribeDesktop.
10 
Customers
50. Whousesasmartpen?
Livescribe’spaper‐basedcomputingplatformiswell‐suitedforanyonewhousespenandpaper.
Abroadsetofprofessionalsacrossmultipleindustries(i.e.journalists,lawyersandlegalaides,
salespersons,consultants,educators,andmanyotherprofessionals)whospendmuchoftheir
timeinsituationslikemeetings,seminarsandinterviewsmakeupabout70percentof
Livescribe’scustomerbase.Collegestudentsandeducatorsarealsoakeyaudienceandmakeup
about30percentofLivescribe’scustomers.
LivescribehasintroduceditssmartpentechnologytoK‐12classrooms,givingstudents,educators
andadministratorson‐demandaccesstoclassroominstruction.Youcanfindmoreinformationat
www.livescribe.com/education
.
Support
51. Whattypeofsupportisavailableforcustomers?
RegisteredPulseandEchousershaveaone‐yearlimitedwarranty.Inaddition,customerscan
utilizeanonlineknowledgebaseatwww.livescribe.com/support,ore‐mailcustomersupportat
cs@livescribe.com
.Seebelowforalistofcustomersupporthotlines.
US:1–877–727–4239or510–567–4150
USK–12Education:1–800–297–3071
UK:44–870–4791828
Australia:61–2–8014–9242
MarketandCompetition
52. WhatmakesLivescribe’sproductdifferentfromotherproductscurrentlyonthemarket?
Livescribehascreatedanentirelynewcategoryofconsumerelectronics–asmartpen.A
smartpenaddressestheproblemofinformationoverloadforanystudentorprofessionalwho
spendsconsiderabletimeinclasses,lectures,meetings,orinterviews.Unlike“digitalpens”inthe
market,Livescribe’ssmartpenscapturehandwrittennotes,recordyouraudio,andsyncsthetwo
togethersoyounevermissaword.Livescribe’ssmartpensarealsocapableofdownloadingand
runningapplications.Thenetforasmartpenuserisamoreefficient,effective,productive,and
successfulstudentorbusinessprofessional.
SystemRequirementsandCompatibility
53. WhatdoestheEchosmartpencomewith?
The4GBand8GBEchosmartpenscomewithamicro‐USBcable,starternotebook,inkcartridge
refills,twocapsandPC‐orMac‐compatibleLivescribeDesktopsoftware.TheLivescribeDesktop
mustbedownloadedandinstalledfromwww.livescribe.com/install
.
54. WhatdoesthePulsesmartpencomewith?
The2GB($129.95)and4GB($169.95)Pulsesmartpenscomewitha3‐DRecordingHeadset,USB
mobilechargingcradle,starternotebook,smartpencase,inkcartridgerefills,andPC‐orMac‐
compatibleLivescribeDesktopsoftware.TheLivescribeDesktopmustbedownloadedand
installedfromwww.livescribe.com/install
.
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