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Blackboard: Help & Guidance 
Solving problems experienced when using 
Blackboard 9.1 
STUDENT GUIDE 
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Introduction 
This document covers Internet Explorer 7 (or later.  We do not currently 
support Internet Explorer 9 as we have found it to work very inconsistently 
with University systems), Firefox 3 (or later) and Google Chrome. 
For the most up-to-date support ensure you have the latest software updates 
on your computer.  This includes: 
Browsers – Internet Explorer 
Java (http://java.com
Video and Audio players (Windows Media Player, Quicktime, VLC…) 
PDF Viewers (Adobe Acrobat-recommended, CutePDF…) 
MS Office Viewers for 2003 and 2007 
Contents 
Usernames and Passwords
......................................................................................... 3
Software Firewall
...................................................................................................... 3
Alternative Browser – Firefox or Chrome
..................................................................... 3
Security Certificates
................................................................................................... 4
Pop-up Blockers
........................................................................................................ 5
Java Version Check
.................................................................................................... 7
Clearing Web Browser Cache and Cookies
................................................................... 7
Internet Explorer
................................................................................................ 7
Firefox
.............................................................................................................. 9
Chrome
........................................................................................................... 10
Formats for opening documents and links
................................................................. 13
OFFICE 2007 OPENER
........................................................................................... 13
WORD DOCUMENTS (.DOC/.DOCX)
....................................................................... 13
EXCEL DOCUMENTS (.XLS/.XLSX)
........................................................................... 13
POWERPOINT DOCUMENTS (.PPT/.PPTX)
............................................................... 13
ADOBE READER (.PDF)
.......................................................................................... 14
WINDOWS MEDIA PLAYER (.WMA/.WMV)
............................................................. 14
QUICKTIME PLAYER (.MOV)
.................................................................................. 14
Allowing automatic downloads
................................................................................. 15
Java and Learning Edge
....................................................................................... 16
PDFs in Learning Edge
.............................................................................................. 17
Viewing PDFs using Safari / Chrome on a Mac
.................................................... 21
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Usernames and Passwords
At Edge Hill University the username and password you will need to access Blackboard is the 
same network username and password which you use to login to other Edge Hill University 
services such as: Edge Hill campus computers, the GO Portal and Edge Hill email.  If you 
change your password or have forgotten it and reset it, it may take up to 20 minutes for the 
university systems to synchronise with the change.  Please be patient when trying to access 
Blackboard after altering your password.  For any queries relating to your username or 
password please contact the Learning Services Helpdesk (contact details are available at the 
end of this guide).  
Software Firewall 
If you are using a firewall on your computer (such as Norton, McAfee, etc) please ensure 
that the following websites are set as trusted sites within your firewall software: 
http://*edgehill.ac.uk
https://*edgehill.ac.uk
Please note - trusted websites may also be set from within your browser. 
Alternative Browser – Firefox or Chrome 
You may also wish to try using an alternative web browser such as Mozilla Firefox or Google 
Chrome instead of Internet Explorer to see if this solves any access problems.  This can be 
downloaded from: 
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Firefox  
Chrome 
http://www.mozilla-europe.org/en/firefox
http://www.google.com/chrome
Security Certificates
For Blackboard to work correctly you may need to accept the Blackboard ‘Digital Security 
Certificate’ before beginning your Blackboard session.  If, when you first login to Blackboard 
you see a ‘pop up’ box with the following warning, please check ‘Always trust content from 
this publisher’ and click ‘Run’. 
If you are unsure as to which option you picked, or may have cancelled the screen rather 
than clicked ‘Run’, clear the cache, cookies and browsing history in your browser and then 
close it (see page 7 for how to clear your internet browser).  Then re-open the browser and 
navigate to Blackboard.   Allow the window to pop-up and follow the above procedure. 
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Pop-up Blockers
Firstly it is good to mention the aspect of pop-up blockers when using Blackboard.  
Blackboard uses pop-ups for a number of reasons throughout its functioning.  If pop-ups are 
‘blocked’ then some functionality of Blackboard will be lost, for example it is likely that you 
will be unable to carry out tasks such as attach documents, create new discussions, use 
assessments, assignments, chat, or any other activity which involves a new window to be 
opened. 
You may initially be presented with the following screen when you try to access Blackboard: 
Click ‘OK’ and you will see a pale yellow tab across the top of your browser. 
Ensure that you select the option to “Allow pop-ups for ………..”  
(There maybe a different address depending on how you accessed Blackboard). 
Edge Hill Blackboard will now be accepted as being a site to allow pop-ups, so this means 
you don’t have to allow pop-ups on every
site you access on the internet. 
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In Chrome, to allow pop ups for Learning Edge: 
Click on the ‘Spanner’ 
in the top right-hand corner. 
Click on ‘Under the Hood’  
Click on ‘Content Settings’ 
Under ‘Pop ups’ click on ‘Manage exceptions’ 
Add ‘learningedge.edgehill.ac.uk’ 
Java Version Check 
If you experience difficulties when trying to upload or download a document, this could be 
related to you not having the latest version of Java installed (or not having it installed at all).  
Having Java up to date is important as some parts of Blackboard cannot function properly 
without it.  You can check what version of Java you have here:  
http://java.com/en/download/installed.jsp
If there is a newer version available you will be notified and will be able to download the 
newer version from this website.  
Clearing Web Browser Cache and Cookies 
At times your problem with Blackboard will be solved by clearing your cache and cookies in 
your browser. 
Internet Explorer 
Go to ‘Tools’ > ‘Internet Options’ 
Under ‘Browsing History’ click ‘Delete’  
Ensure ‘Temporary Internet Files’, ‘Cookies’ and ‘History’ are checked, then click ‘Delete’.  
Firefox 
Go to ‘Tools’ and then ‘Clear Recent History’ 
Ensure ‘Browsing and Download History’, ‘Form & Search History’, ‘Cookies’ and ‘Cache’ 
are checked, then click ‘Clear Now’. 
10 
Chrome 
Click on the ‘Spanner’ 
in the top right-hand corner. 
Click on ‘Under the Hood’  
Click on ‘Clear Browsing Data’ 
Confirm what you want to clear (check all boxes to clear all data). 
Click on ‘Clear browsing data’ 
Anything else I can try?  
(Clearing Java Cache) 
On very rare occasions you may need to clear Java’s cache if a file becomes corrupt. 
To clear the Java cache: 
Start > Settings > Control Panel > Java 
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