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3. Select the option that says Enable inline editing of Drawer, Folder, and File names
4. Click OK
Now to rename a file inline, do a slow second click. In other words, with the item selected, click
it one more time (if you click it twice too fast, the item will just open). Using F2 or the Rename
menu options will still pop up a dialog so you can use your naming rules.
Task 10: Integrate with a ScanSnap Scanner
FileCenter can receive scans from a ScanSnap scanner. To see how the integration works, see p.
34, ScanSnap Scanners. Here, we’ll walk you through the setup.
Note: This may not work with all versions of the ScanSnap software.
1. Locate the icon for the ScanSnap Manager in the system tray at the bottom-right corner
of the screen by the clock (it’s often a blue icon with a white “S”)
2. Right-click on the icon and select Scan Button Settings
3. De-select the option called Use Quick Menu
4. Select the Application tab (if you don’t see it, click the Detail button)
5. Select Add or Remove then Add
6. Call your new application Scan to FileCenter
7. For the Application Path, browse out to FileCenter (it’s typically located at: C:\Program
8. Click OK then Close to get back to the ScanSnap Manager
9. Switch over to the Save tab
10. Make sure that Rename File after Scanning is NOT selected
11. Switch over to the File Option tab
12. Make sure that Convert to Searchable PDF is NOT selected
At this point, you have a choice to make. If you want to always scan to FileCenter (and nowhere
else), make sure that Scan to FileCenter is selected as the Application, then click OK. If, on the
other hand, you want to be able to choose on a scan-by-scan basis what to do with each scan,
re-select Use Quick Menu then OK.
Now open FileCenter and go to a drawer or folder. Put a document in the ScanSnap scanner
and press the scan button on the scanner. It should scan and save the PDF to the current
location in FileCenter.
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If you want to run OCR automatically for new ScanSnap scans to make them searchable, you
need to turn on a setting:
1. Go to Settings
2. Click the Scan & OCR option on the left
3. Locate the ScanSnap options
4. Select Run this OCR Profile on ScanSnap Scans
5. Click OK
Each time a scan comes in from your ScanSnap, FileCenter will run OCR using the settings in
that OCR profile. For a description, see p. 103, OCR Options Described.
Task 11: Use a Different Word Processor with
FileCenter lets you send the text from a scan to your word processor.
FileCenter actually saves the text as an “RTF” file then opens this file in whatever program is set
to handle RTF. Normally this will be Microsoft Word, but you can change that. Just follow these
1. Open your word processor of choice
2. Create a simple document
3. Click Save As
4. On the Save dialog, there should be a field where you can select the file type; locate and
select Rich Text Format (RTF)
5. Save the document somewhere that you can find it easily
6. Close the word processor
Now find the file you just saved and do this:
1. Right-click on it
2. Select Open With; if this expands a sub-menu, select Choose Program
3. Select your word processor on the list, and select the option to always use this program
to handle this type of file
If the operation worked, you should now be able to double-click that file and have it open in
your word processor every time.
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Task 12: Troubleshoot Scanner Problems
First, an important point to understand: FileCenter has no direct control over your scanner.
Scanners are controlled completely by their TWAIN driver and Windows. FileCenter only puts in
“requests” to the driver through Windows and receives pages in return.
As a result, most scanning problems are actually driver problems, and the driver is the
responsibility of your scanner manufacturer.
FileCenter does have a few different ways it can try talking with the driver, and sometimes one
method works better than the others. The instructions below will walk you through those
settings. But if those settings don’t work, you’ll need to try the instructions in Task 13:
Troubleshoot TWAIN Problems.
Here are the basic steps for getting your driver to communicate with FileCenter:
1. If your scanner shows up more than once in the scanner list, select the option that does
not have “WIA-” in the name
2. Try changing the Mode and/or Transfer type (next to the scanner option on the scanning
3. Try scanning with the Use Scanner Dialog option turned on
4. Uninstall and update your drivers
We’ll now go through each of those steps in more detail.
1. Select the Right Scanner
Click the Scan button in FileCenter. About mid-way down, you’ll notice a Scanner field. Click the
“…” button next to it.
You will see a list of every TWAIN scanner Windows recognizes on your computer. If your
scanner is there more than once, first try the one that doesn’t have WIA in the name, then try
the WIA option.
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My Scanner isn’t on the List!
The list shows every scanner Windows can see. If Windows can’t see it, the scanner either
doesn’t have a TWAIN driver, or it isn’t turned on or plugged in properly. If you’re sure it’s
plugged in and turned on, first try a different USB cable (common problem) then skip to Get the
Right Driver below.
Tip: If your scanner is a Fujitsu ScanSnap, see p. 34, ScanSnap Scanners. If you have a network
scanner, see p. 34, Network Scanners.
2. Change the Scanning Mode and Transfer Type
While still in the Scan dialog, notice the two options next to the Scanner field: Mode and
Transfer. Do the following:
1. Set the Mode to “A”
2. Set the Transfer type to “Native”
3. Try a scan
4. If the scan fails, change the Mode to “B”
5. Try a scan
6. If the scan fails, continue trying each one of the Mode options
If the scan fails at this point, change the Transfer type to “Memory” and start over, trying each
of the modes. Then change the transfer type to “File” and try each of the modes again,
continuing in this manner until you find a combination that works.
Further explanation: The Modes are different ways of communicating with your scanner’s
driver, and the Transfer types are different ways of getting an image back from the driver. This
might help you narrow in on which setting to change. For example, if you can’t even get a scan
to start, you probably need to change the Mode. If you get problems after a page has gone
through the scanner, you might need to change the Transfer type. But often you’ll need to
change both settings.
Tip: If you get an error that the scanner is busy or in use, you’ll need to reboot your computer
and switch your scanner off then back on.
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3. Show the Scanner Dialog
Some scanners have problems if you don’t scan through their interface. This can include
everything from crashes to blank or skipped pages to problems with resolution and paper size.
On FileCenter’s Scan dialog, select the option called Use Scanner Dialog then click Start Scan.
Your scanner’s interface will pop up. Proceed with the scan. If it works, you will want to make
this setting permanent:
1. Go to Settings > Scan
2. Select Use Scanner Dialog
3. Click Save near the top of the dialog
4. Click OK
4. Get the Right Driver
As we mentioned, your scanner’s drivers are the communication link between the scanner and
FileCenter. If the driver isn’t working, your first step is to remove the old driver:
1. Unplug or power off your scanner
2. If you’re not using Windows XP, go to the Windows Control Panel > Devices and Printers
3. If your scanner shows up here, right-click on it and select Remove Device
4. Go to the Windows Control Panel > Programs and Features (or Add/Remove Programs)
5. If your scanner shows up here, select it and click Uninstall
Now install an updated driver:
1. Note the scanner manufacturer
2. Note the scanner model number (find it on the bottom or back of the scanner)
3. Go to the scanner maker’s website
4. Look for a link that says Downloads, Drivers, or Support
5. There should be an option to look up a driver for your scanner
6. Download the TWAIN driver setup file for your version of Windows
7. Run the setup file
8. Follow the instructions in the setup
9. Turn on your scanner; Windows should find and recognize it
10. Now you should see the scanner in FileCenter; if it shows up more than once, select the
option that does not have “WIA” in the name
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Common Problems and Solutions
Here are some common problems and how to correct them:
Some Scanning Options are Disabled
Turn off the option called Use Scanner Dialog.
Error: Scanner is Busy
Your scanner failed to reset itself after the last scan. Sometimes you can just switch the scanner
off, wait a couple of seconds, then turn it back on. If this doesn’t work, reboot your computer.
Error: Device or Scanner Cannot be Found
Switch your scanner off, wait a couple of seconds, then turn it back on again.
If that doesn’t work, carefully check your scanner connections. You should also try plugging the
scanner into a different USB port on your computer, and even try a different cable. We’re
always surprised how often USB cables and ports go bad.
Failing this, try rebooting.
If your computer still can’t find the scanner, see Task 13: Troubleshoot TWAIN Problems.
Error: Cannot Connect to Scanner
If you connect to your scanner through the network, your firewall could be interfering. Go to
the Control Panel > Windows Firewall and allow FileCenter.exe to access the network. The steps
vary between versions of Windows. Do a quick Google search for “windows firewall allow
program windows ___”, filling in the blank with your version of Windows (e.g. “windows
firewall allow program windows 8”).
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Error in the TWAIN Manager
This usually means that your drivers are damaged or corrupted, to the point that it’s crashing
Windows’ TWAIN manager. You’ll probably have to purge your TWAIN drivers and reinstall
them fresh. See Task 13: Troubleshoot TWAIN Problems.
There’s a Crash when I Scan
If you get crashes when you scan, see Task 13: Troubleshoot TWAIN Problems.
Task 13: Troubleshoot TWAIN Problems
Your scanner’s TWAIN driver is the communication link between FileCenter and the scanner.
TWAIN drivers are managed by Windows. The communication chain works like this:
FileCenter > Windows > TWAIN driver > scanner
If you’ve installed the right driver but Windows still doesn’t recognize your scanner, can’t
connect to it, or crashes when you scan, your only recourse might be to purge all of your
TWAIN drivers and reinstall them. If you’re getting TWAIN Manager errors, you’ll have to do
this. Sometimes old, faulty drivers stick around, even if you think they’ve been deleted, and
stop Windows from being able to communicate with the good ones.
Here’s how to remove your drivers:
1. Go to the Windows Control Panel > Programs and Features or Add/Remove Programs
2. Find any scanners on the list and uninstall them
3. Reboot your computer
4. Go to C:\Windows
5. Delete everything in the TWAIN and TWAIN32 folders (if they exist), but don’t delete the
6. Reboot your computer
Now go to your scanner manufacturer’s website and download the TWAIN driver that matches
your scanner AND your version of Windows. If you use a 64-bit edition of Windows, be sure the
driver is specifically designed for 64-bit environments.
Install the driver. Drivers install just like programs.
Documents you may be interested
Documents you may be interested