5.3 Remedying Common Troubles
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125
TROUBLESHOOTING
5
*) For details on how to clean the rollers, refer to "3.2 Cleaning the ADF" on page 90.
Clean all the rollers. (*)
YES
NO
YES
Have you cleaned all the 
rollers?
Have you adjusted the scan 
scale?
NO
Symptom 11
Right click the Scanner 
Control Center icon and select 
[Options] then adjust the scan 
scale.
The scanned images are elongated 
Check the items in "5.4 Items 
to check before contacting 
the dealer where you bought 
the scanner" and contact 
the dealer or an authorized 
FUJITSU service provider.
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126
YES
NO
Did you adjust the offset 
(starting position for scanning  
the document)?
Right click the Scanner 
Control Center icon and 
select [Options] then 
adjust the [Sub-scan Setting].
Symptom 12
There is a shadow on the leading edge of  
the scanned images.
Check the items in "5.4 Items 
to check before contacting 
the dealer where you bought 
the scanner" and contact 
the dealer or an authorized 
FUJITSU service provider.
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5.4 Items to check before contacting the agent where you bought the scanner
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5
5.4
Items to check before contacting the agent where 
you bought the scanner
Check the following items before you contact the agent where you bought the scanner.
■ General Details
Item
Findings
Model
fi-5530C2
Serial Number
(Example) 000001
For details on the serial number, refer to "5.5 Checking 
Labels on the Scanner" on page 130.
Production date
(Example) 2007-07 (July, 2007)
For details on the production date, refer to "5.5 Checking 
Labels on the Scanner" on page 130.
Date of purchase
Symptom
Frequency of trouble
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128
■ Problems in Installation or PC connection
• Problems occur when connecting to your computer
• Problems in the feeding system
• Problems in the imaging system
Item
Findings
OS
Displayed error message
Interface
(Example) SCSI interface
Interface controllers
(Example) made by Adaptec SCSI Card 
2940AU
Item
Findings
Document type
Main purpose of use
Last cleaning date
Last consumables replacement 
date
Operator panel status at trouble
Item
Findings
Type and version of scanner 
driver
Type of interface controller
(Example) made by Adaptec SCSI Card 
2940AU
OS (Windows
®
)
Application software
(Example) ScandAll PRO, Acrobat
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5.4 Items to check before contacting the agent where you bought the scanner
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5
• Others
Item
Findings
Can both the original document 
and the scanned document image 
(output paper with Fax) be sent 
out by e-mail or Fax?
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C# TIFF: C#.NET Code to Convert JPEG Images to TIFF
string[] imagePaths = { @"C:\demo1.jpg", @"C:\demo2.jpg", @"C:\demo3.jpg" }; // Construct List<REImage> object. Use C# Code to Convert Gif to Tiff.
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130
5.5
Checking Labels on the Scanner
■ Positions of Labels on the Scanner
Label A (example): Indicates scanner information.
Label B (example): Indicates various standards that the scanner conforms with.
Label A
Label B
6
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Chapter 6 
DOCUMENT SPECIFICATIONS FOR ADF
This chapter describes the required document sizes and paper quality for ensuring a correct 
operation when scanning documents on the ADF.
6.1 Document Size....................................................................................................132
6.2 Document Quality...............................................................................................133
6.3 Maximum ADF Capacity.....................................................................................137
6.4 Area Not To Be Perforated.................................................................................138
6.5 Specifying How to Detect Multifeed..................................................................139
132
6.1
Document Size
The following shows the size of documents that can be scanned.
(Unit: mm)
Maximum
Minimum
A
B
A
B
297 (11.7 in)
863.6 (34 in)
53 (2.0 in)
74 (2.9 in)
Feeding Direction
A
B
6.2 Document Quality
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6
6.2
Document Quality
This section describes the types and thicknesses of documents that can be scanned stably, and 
precautions to follow.
■ Document Type
The recommended following paper types are:
• Woodfree paper
• Wood containing paper
When using documents of a paper type other than the above, perform a test-scanning with a 
few sheets of the same type before executing the actual task in order to check whether or not 
the documents can be scanned.
■ Document Thickness
Paper thickness is expressed by "paper weight." The following shows the paper weights that 
can be used on this scanner:
• 52 g/m
2
to 127 g/m
2
(13.9 lb to 34.0 lb)
Only a paper weight of 127 g/m
2
(34.0 lb) is allowed for A8-size documents.
134
■ Precautions
The following documents may not be scanned successfully. 
• Documents of non-uniform thickness (e.g. envelopes and documents with photographs 
attached)
• Wrinkled or curled documents (Refer to HINT on page 135.)
• Folded or torn documents
• Documents with pictures and/or sticky notes attached 
• Tracing paper
• Coated paper
• Carbon paper
• Carbonless paper
• Photosensitive paper
• Perforated or punched documents
• Documents that are not square or rectangular
• Very thin documents
• Photographs
Do not use the following documents:
• Paper-clipped or stapled documents
• Documents on which the ink is still wet
• Documents smaller than A8 (Portrait) in size
• Documents wider than A3 or 11x 17 in size
• Documents of materials other than paper such as the fabric, metal foil, transparency    
HINT
When scanning semi-transparent documents, slide the [Brightness] bar to 
light to avoid bleed through.
To prevent the rollers from becoming dirty, avoid scanning documents 
containing large areas written or filled in pencil. If scanning of such 
documents is inevitable, clean the rollers more frequently.
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