2008 Adobe Systems Incorporated.  All Rights Reserved.
1
Adobe LiveCycle
Solutions, Form 
Strategies and Futures
Loni Kao Stark
Group Manager,  Government Solutions
March 19,  2008.
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2008 Adobe Systems Incorporated.  All Rights Reserved.
Seminar Agenda
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Adobe Solutions in Key Industries
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Solutions for Government
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Customer Use Case Profiles
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eFormsAdoption and Futures
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Key Takeaways
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Survey
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2008 Adobe Systems Incorporated.  All Rights Reserved.
Key Adobe Solutions in Key Industries
Financial Services
Government
Manufacturing
Life Sciences
Services & Benefits 
Delivery
Justice & Public Safety
Tax Submissions
National Intelligence & 
Security
Account Opening
Loan Automation
Broker Productivity
Correspondence Mgmt
ACORD XFI
Agent Productivity
Field Service 
Management
Design Collaboration
RFP/Quote 
Management
Engineering Change 
Management
Electronic Submissions
Clinical Information 
Management
Secure Information 
Exchange (SAFE)
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2008 Adobe Systems Incorporated.  All Rights Reserved.
4
Solutions for Government 
Shorten time to justice through process 
automation
Secure information sharing  and access 
for discovery
Forms processing for the needy
Collaborative  process driven outcomes
Simplify complex tax processing 
through secure authorization an d 
certification 
Services & 
Benefits Delivery
Justice & Public 
Safety
Tax & Revenue
National Security 
& Intelligence
Sample Customer
Solution Value
Securely share  and manage highly 
sensitive documents
Rich client tools without new client 
software
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2008 Adobe Systems Incorporated.  All Rights Reserved.
Services Delivery: State of Illinois CMS and DHS
After a thorough analysis by the Illinois Technology Board of 
Advisors, it was clear that Adobe LiveCyclesoftware could 
greatly improve the way government does businessby 
enabling people and businesses to save, complete, and even 
sign government forms using free Adobe Reader software, 
agencies statewide can streamline processes, reduce errors, 
cut administrative costs and deliver faster, more efficient 
citizen services." 
Maureen O'Donnell, acting director of Central Management 
Service
"We've seen administrative costs drop by as much as $6 
million annuallyby simply auto-populating forms based on 
case numbers, we have reduced our margin of errorand 
saved case managers as much as 1.5 hours per case 
request." 
John Rigg, manager of forms management at DHS
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2008 Adobe Systems Incorporated.  All Rights Reserved.
Services Delivery: U.S. Green Building Council
“We estimate that the automated workflows supported by Adobe solutions 
will accelerate the process of submitting LEED application forms by as 
much as 50 percent.“
Chris Smith, Chief Operating Officer
U.S. Green Building Council
2008 Adobe Systems Incorporated.  All Rights Reserved.
Courts Automation: Kane County Circuit Court
“With Adobe solutions, …processes that took hours can now be handled 
in a fraction of the time and costs.”
Deborah Seyller, Clerk of the Circuit Court, Kane County
2008 Adobe Systems Incorporated.  All Rights Reserved.
Data gathered via 
Web outside of domain, 
receipt # generated
Data stored in 
database 
Inside domain
Advocate uses 
tablet, signs 
into Forms Mgr
Judge signs
Signed 
documents 
received in about 
6 seconds, ready 
for printing and 
service
Form flattened; 
electronically file 
stamped & certified
Add, update data; self 
replicates; expandable 
fields; 25 to 60 minutes; 
typed! 
Attorney & Petitioner 
electronically sign, 
real time
Final data form is saved, 
multiple future uses
Select form, 
Import data 
using receipt #
Images emailed
Form flattened; 
electronically file 
stamped & certified
Judge has hearing, 
updates and 
completes Order
Advocate Pre populates  
suggested Order, 5 -10 
minutes, submit to Judge
Electronic Order of Protection
Attorney
Clerk’s Office
Sheriff
Court Room
2008 Adobe Systems Incorporated.  All Rights Reserved.
Key Challenges Addressed By Adobe Solutions
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User Adoption:Are all eligible customers getting the services they 
require?
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360 Degree View of Customer: What are other needs and services the 
customer is eligible for or using?
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Time-to-Determination: How quickly can a decision be made?
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Workforce Productivity: How do I address growing service demand 
with the same resources?
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Training: How quickly can I get the workforce trained?
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Compliance: How do I ensure I am meeting program mandates?
2008 Adobe Systems Incorporated.  All Rights Reserved.
10
Critical Reasons Government Agencies Have Chosen the Adobe Solution
Universal Viewers
Adobe Reader & Flash Player: ensures all veterans can view and
interact with forms, documents and applications 
Universal Format
PDF: reliable archive, meta data, indexes, signature, search text, 
print/electronic same, secure
Accessibility
508 Compliance: Major investment VPAT for all LiveCyclecomponents 
(PDF forms, Flex applications, LiveCycleTools)
Paper-to-Digital
2D Barcode, Print, Electronic: Enable communication between
agencies with different technology levels (fax, mail, email)
Offline Support
Adobe PDF forms and documents can viewed/completed 
even when not connected to the internet
Paper Fidelity
Compliance and ability to print to support veterans 
who prefer paper 
Document Security
LiveCycleRights Management, Digital Sig. & Acrobat Security: 
Ensure privacy of information at the document level
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