Print is too dark
ABC
DEF
ABC
DEF
Action
Yes
No
Step 1
a
From the Quality menu on the printer control panel, reduce the toner
darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Is the print still too dark?
Go to step 2.
The problem is solved.
Step 2
a
From the printer control panel, set the paper type, texture and weight
in the Paper menu to match the paper loaded in the tray.
b
Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3.
Do one or more of the
following:
Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
Change the paper
loaded in the tray
to match the paper
type, texture and
weight specified in
the tray settings.
Step 3
a
Depending on your operating system, specify the paper type, texture
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the print still too dark?
Go to step 4.
The problem is solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.
Go to step 5.
Troubleshooting
321
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Action
Yes
No
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Is the print still too dark?
Go to step 6.
The problem is solved.
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Contact 
customer
support.
The problem is solved.
Print is too light
ABC
DEF
Action
Yes
No
Step 1
a
From the Quality menu on the printer control panel, increase the toner
darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Is the print still too light?
Go to step 2.
The problem is solved.
Step 2
From the printer control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3.
Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
Step 3
a
Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the print still too light?
Go to step 4.
The problem is solved.
Troubleshooting
322
C# PDF: C#.NET PDF Document Merging & Splitting Control SDK
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Action
Yes
No
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.
Go to step 5.
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Is the print still too light?
Go to step 6.
The problem is solved.
Step 6
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the print still too light?
Go to step 7.
The problem is solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact 
customer
support.
The problem is solved.
Printer is printing blank pages
Troubleshooting
323
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Action
Yes
No
Step 1
a
Check if there is packing material left on the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer still printing blank pages?
Go to step 2.
The problem is solved.
Step 2
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer still printing blank pages?
Go to step 3.
The problem is solved.
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Contact 
customer
support.
The problem is solved.
Printer is printing solid black pages
Troubleshooting
324
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to add and insert one or multiple pages to existing simple ways to create VB application to combine .NET Imaging Processing and PDF document libraries.
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Action
Yes
No
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer printing solid black pages?
Go to step 2.
The problem is solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact 
customer
support.
The problem is solved.
Repeating defects appear on prints
)
)
)
)
)
)
Action
Yes
No
Step 1
a
Replace the imaging unit if the distance between the defects is equal
to any of the following:
47.8 mm (1.88 in.)
96.8 mm (3.81 in.)
28.5 mm (1.12 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Go to step 2.
The problem is solved.
Step 2
a
Replace the fuser if the distance between the defects is equal to either
of the following:
94.25 mm (3.71 in.)
95.2 mm (3.75 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Contact 
customer
support.
The problem is solved.
Troubleshooting
325
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Shadow images appear on prints
ABCD
ABCD
ABCD
ABCD
Leadingedge
Trailingedge
Action
Yes
No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2.
Load paper with the
correct paper type and
weight in the tray.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3.
Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
Step 3
a
Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Go to step 4.
The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact 
customer
support.
The problem is solved.
Skewed print
)
)
ABCDE
ABCDE
ABCDE
Troubleshooting
326
Action
Yes
No
Step 1
a
Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
b
Resend the print job.
Is the print still skewed?
Go to step 2.
The problem is solved.
Step 2
a
Check if you are printing on a paper that is supported by the tray.
b
Resend the print job.
Is the print still skewed?
Contact 
customer
support.
The problem is solved.
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action
Yes
No
Step 1
a
Depending on your operating system, specify the tray or feeder from
Printing Preferences or the Print dialog.
b
Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2.
The problem is solved.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?
Go to step 3.
Change the paper type
and weight to match
the paper loaded in the
tray.
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4.
The problem is solved.
Troubleshooting
327
Action
Yes
No
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5.
The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact 
customer
support.
The problem is solved.
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leadingedge
Trailingedge
Action
Yes
No
Step 1
a
Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 2.
The problem is solved.
Step 2
From the printer control panel, set the paper texture, type, and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3.
Do one or more of the
following:
Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
Change the paper
loaded in the tray
to match the paper
texture, type, and
weight specified in
the tray settings.
Troubleshooting
328
Action
Yes
No
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 4.
The problem is solved.
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 5.
The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact 
customer
support at
http://support.lexmar
k.com or your service
representative.
The problem is solved.
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action
Yes
No
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. . Go to step 2.
Troubleshooting
329
Action
Yes
No
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. . Contact 
customer
support.
Toner rubs off
Leadingedge
Trailingedge
ABC
DEF
Action
Yes
No
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight.
Do the paper type, texture, and weight match the paper loaded in the
tray?
Go to step 2.
Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Step 2
Resend the print job.
Does the toner still rub off?
Contact 
customer
support.
The problem is solved.
Toner specks appear on prints
Action
Yes
No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact 
customer
support.
The problem is solved.
Troubleshooting
330
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