Trend Micro™ OfficeScan™ 10.6 Administrator’s Guide
17-16
OfficeScan Client Logs
Use client logs (such as debug logs) to troubleshoot client issues.
WARNING! Debug logs may affect client performance and consume a large amount of 
disk space. Enable debug logging only when necessary and promptly dis-
able it if you no longer need debug data. Remove the log file if the file size 
becomes huge.
Client Debug Logs using LogServer.exe
To enable debug logging for the OfficeScan client:
1. Create a file named
ofcdebug.ini
with the following content:
[Debug]
Debuglog=C:\ofcdebug.log
debuglevel=9
debugLevel_new=D
debugSplitSize=10485760
debugSplitPeriod=12
debugRemoveAfterSplit=1
2. Send 
ofcdebug.ini
to client users, instructing them to save the file to 
C:\
.
LogServer.exe automatically runs each time the client computer starts. Instruct 
users NOT to close the LogServer.exe command window that opens when the 
computer starts as this prompts OfficeScan to stop debug logging. If users close the 
command window, they can start debug logging again by running 
LogServer.exe
located in 
<
Client installation folder>.
3. For each client computer, check ofcdebug.log in 
C:\
.
To disable debug logging for the OfficeScan client:
Delete 
ofcdebug.ini
.
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Getting Help
17-17
Fresh Installation Logs
File name: 
OFCNT.LOG
Locations:
%windir%
for all installation methods except MSI package
%temp%
for the MSI package installation method
Upgrade/Hot Fix Logs
File name: 
upgrade_yyyymmddhhmmss.log
Location: 
<
Client installation folder
>\Temp
Damage Cleanup Services Logs
To enable debug logging for Damage Cleanup Services:
1. Open 
TSC.ini
in 
<
Client installation folder
>
.
2. Modify the following line as follows:
DebugInfoLevel=3
3. Check 
TSCDebug.log
in 
<
Client installation folder
>\debug
.
To disable debug logging for Damage Cleanup Services:
Open 
TSC.ini
and change the "
DebugInfoLevel
" value from 3 to 0.
Cleanup Log
File name: 
yyyymmdd.log
Location: 
<
Client installation folder
>\report\
Mail Scan Logs
File name: 
SmolDbg.txt
Location: 
<
Client installation folder
>
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Trend Micro™ OfficeScan™ 10.6 Administrator’s Guide
17-18
ActiveUpdate Logs
File name: 
Update.ini
Location: 
<
Client installation folder
>\
File name: 
TmuDump.txt
Location: 
<
Client installation folder
>\AU_Log\
Client Connection Logs
File name: 
Conn_YYYYMMDD.log
Location: 
<
Client installation folder
>\ConnLog
Client Update Logs
File name: 
Tmudump.txt
Location: 
<
Client installation folder
>\AU_Data\AU_Log
To get detailed client update information:
1. Create a file named 
aucfg.ini
with the following content:
[Debug]
level=-1
[Downloader]
ProxyCache=0
2. Save the file to 
<
Client installation folder
>
.
3. Reload the client.
To stop collecting detailed client update information:
1. Delete 
aucfg.ini
.
2. Reload the client.
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Getting Help
17-19
Outbreak Prevention Logs
File name: 
OPPLogs.log
Location: 
<
Client installation folder
>\OppLog
Outbreak Prevention Restore Logs
Location: 
<
Client installation folder
>\
File names: 
TmOPP.ini
TmOPPRestore.ini
OfficeScan Firewall Logs
To enable debug logging for the Common Firewall Driver on Windows 
Vista/Server 2008/7 computers:
1. Add the following data in: 
a.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\tmwfp
\
Parameters:
Type: DWORD value (REG_DWORD)
Name: DebugCtrl
Value: 0x00001111
b.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\tmlwf
\
Parameters:
Type: DWORD value (REG_DWORD)
Name: DebugCtrl
Value: 0x00001111
2. Restart the computer.
3. Check 
wfp_log.txt 
and lwf_log.txt in 
C:\
.
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Trend Micro™ OfficeScan™ 10.6 Administrator’s Guide
17-20
To enable debug logging for the Common Firewall Driver on Windows XP and 
Windows Server 2003 computers:
1. Add the following data in 
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\tmcfw\
P
arameters:
Type: DWORD value (REG_DWORD)
Name: DebugCtrl
Value: 0x00001111
2. Restart the computer.
3. Check 
cfw_log.txt
in 
C:\
.
To disable debug logging for the Common Firewall Driver (all operating 
systems):
1. Delete "DebugCtrl" in the registry key.
2. Restart the computer.
To enable debug logging for the OfficeScan NT Firewall service:
1. Edit TmPfw.ini located in 
<
Client installation folder
>
as follows:
[ServiceSession]
Enable=1
2. Reload the client.
3. Check ddmmyyyy_NSC_TmPfw.log in 
C:\temp
.
To disable debug logging for the OfficeScan NT Firewall service:
1. Open 
TmPfw.ini
and change the "Enable" value from 1 to 0.
2. Reload the client.
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Getting Help
17-21
Web Reputation and POP3 Mail Scan Logs
To enable debug logging for the web reputation and POP3 Mail Scan features:
1. Edit 
TmProxy.ini
located in 
<
Client installation folder
>
as follows:
[ServiceSession]
Enable=1
LogFolder=C:\temp
2. Reload the client.
3. Check the ddmmyyyy_NSC_TmProxy.log in 
C:\temp
.
To disable debug logging for the web reputation and POP3 Mail Scan features:
1. Open 
TmProxy.ini
and change the "Enable" value from 1 to 0.
2. Reload the client.
Device Control Exception List Logs
File name: 
DAC_ELIST
Location: 
<
Client installation folder
>\
Trend Micro™ OfficeScan™ 10.6 Administrator’s Guide
17-22
Data Protection Debug Logs
To enable debug logging for the Data Protection module:
1. Obtain the 
logger.cfg
file from your support provider.
2. Add the following data in 
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\
DlpLite
:
Type: 
String
Name: 
debugcfg
Value: 
C:\Log\logger.cfg
3. Create a folder named Log in the 
C:\
directory.
4. Copy 
logger.cfg
to the Log folder.
5. Deploy Digital Asset Control and Device Control settings from the web console to 
start collecting logs.
To disable debug logging for the Data Protection module:
1. Delete 
debugcfg
in the registry key.
2. Restart the computer.
Windows Event Logs
Windows Event Viewer records successful application events such as logging on or 
changing account settings.
To view event logs:
1. Do one of the following:
Click Start > Control Panel > Click Performance and Maintenance > 
Administrative Tools > Computer Management
Open the MMC containing the Event Viewer snap-in.
2. Click Event Viewer.
Getting Help
17-23
Transport Driver Interface (TDI) Logs
To enable debug logging for TDI:
1. Add the following data in 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service\tmtdi\
Pa
rameters:
Key 1
Type: DWORD value (REG_DWORD)
Name: Debug
Value: 1111 (Hexadecimal)
Key 2
Type: String value (REG_SZ)
Name: LogFile
Value: 
C:\tmtdi.log
2. Restart the computer.
3. Check 
tmtdi.log
in 
C:\
.
To disable debug logging for TDI:
1. Delete "Debug" and "LogFile" in the registry key.
2. Restart the computer.
Trend Micro™ OfficeScan™ 10.6 Administrator’s Guide
17-24
Contacting Trend Micro
Technical Support
Trend Micro provides technical support, pattern downloads, and program updates for 
one year to all registered users, after which you must purchase renewal maintenance. If 
you need help or just have a question, please feel free to contact us. We also welcome 
your comments.
Trend Micro Incorporated provides worldwide support to all registered users.
Get a list of the worldwide support offices at:
http://esupport.trendmicro.com
Get the latest Trend Micro product documentation at:
http://docs.trendmicro.com
In the United States, you can reach the Trend Micro representatives through phone, fax, 
or email:
Trend Micro, Inc.
10101 North De Anza Blvd., Cupertino, CA 95014
Toll free: +1 (800) 228-5651 (sales)
Voice: +1 (408) 257-1500 (main)
Fax: +1 (408) 257-2003
Web address:
http://www.trendmicro.com
Email: support@trendmicro.com 
Getting Help
17-25
Speeding Up Your Support Call
When you contact Trend Micro, to speed up your problem resolution, ensure that you 
have the following details available:
Microsoft Windows and Service Pack versions
Network type
Computer brand, model, and any additional hardware connected to your computer
Amount of memory and free hard disk space on your computer
Detailed description of the install environment
Exact text of any error message given
Steps to reproduce the problem
The Trend Micro Knowledge Base
The Trend Micro Knowledge Base, maintained at the Trend Micro website, has the most 
up-to-date answers to product questions. You can also use Knowledge Base to submit a 
question if you cannot find the answer in the product documentation. Access the 
Knowledge Base at:
http://esupport.trendmicro.com
Trend Micro updates the contents of the Knowledge Base continuously and adds new 
solutions daily. If you are unable to find an answer, however, you can describe the 
problem in an email and send it directly to a Trend Micro support engineer who will 
investigate the issue and respond as soon as possible.
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