Clearing jams
By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams
occur, then follow the steps outlined in this chapter.
Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser.
Avoiding jams
Load paper properly
Make sure paper lies flat in the tray.
Correct loading of paper
Incorrect loading of paper
Do not remove a tray while the printer is printing.
Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
Clearing jams
221
.Pdf printing in thumbnail size - Compress reduce PDF size in C#.net, ASP.NET, MVC, Ajax, WinForms, WPF
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Do not slide the paper into the tray. Load paper as shown in the illustration.
Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly
against the paper or envelopes.
Push the tray firmly into the printer after loading paper.
Use recommended paper
Use only recommended paper or specialty media.
Do not load wrinkled, creased, damp, bent, or curled paper.
Flex, fan, and straighten paper before loading it.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.
Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer
display. Open the doors, covers, and trays indicated on the display to remove the jam.
Clearing jams
222
Create Thumbnail Winforms | Online Tutorials
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Notes:
When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the
standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.
When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not
guarantee that the page will reprint.
Jam access area
Printer control panel message
What to do
1
Automatic document
feeder (ADF)
[x]‑page jam, open automatic
feeder top cover. [28y.xx]
Remove all paper from the ADF tray, and then remove
the jammed paper.
2
Standard bin
[x]‑page jam, clear standard
bin. [20y.xx]
Remove the jammed paper.
3
Front door
[x]‑page jam, open front
door. [20y.xx]
Open the front door, then remove the toner cartridge
and imaging unit, and then the jammed paper.
4
Multipurpose feeder r [x]‑page jam, clear manual
feeder. [250.xx]
Remove all paper from the multipurpose feeder, and
then remove the jammed paper.
5
Tray 1
[x]‑page jam, remove tray 1 to
clear duplex. [23y.xx]
Pull out tray 1 completely, then push the front duplex
flap down, and then remove the jammed paper.
Note: You may need to open the rear door to clear
some 23y.xx paper jams.
6
Tray [x]
[x]‑page jam, remove tray
[x]. [24y.xx]
Pull out the indicated tray, and then remove the jammed
paper.
7
Rear door
[x]‑page jam, open rear
door. [20y.xx]
Open the rear door, and then remove the jammed paper.
Clearing jams
223
XImage.Raster for .NET, Comprehensive .NET RasterImage SDK
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[x]page jam, open front door. [20y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1
Press the button on the right side of the printer, and then open the front door.
2
1
2
Pull the toner cartridge out using the handle.
Clearing jams
224
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3
Lift the green handle, and then pull the imaging unit out of the printer.
Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing
so may affect the quality of future print jobs.
4
Place the imaging unit aside on a flat, smooth surface.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
5
Lift the green flap in front of the printer.
6
Firmly grasp the jammed paper on each side, and then gently pull it out.
Clearing jams
225
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Note: Make sure all paper fragments are removed.
7
Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside
the printer, and then insert the imaging unit into the printer.
8
Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer,
and then insert the cartridge into the printer.
Clearing jams
226
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9
Close the front door.
10
From the printer control panel, touch 
to clear the message and continue printing. For non‑touch‑screen printer
models, select Next > 
Clear the jam, press OK > 
.
[x]page jam, open rear door. [20y.xx]
1
Open the front door to loosen the jammed paper in the rear door.
2
1
2
Gently pull down the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
3
Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams
227
4
Close the rear door, and then the front door.
5
From the printer control panel, touch 
to clear the message and continue printing. For non‑touch‑screen printer
models, select Next > 
Clear the jam, press OK > 
.
[x]page jam, clear standard bin. [20y.xx]
1
Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2
From the printer control panel, touch 
to clear the message and continue printing. For non‑touch‑screen printer
models, select Next > 
Clear the jam, press OK > 
.
Clearing jams
228
[x]page jam, remove tray 1 to clear duplex. [23y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1
Pull the tray completely out of the printer.
2
Locate the blue lever, and then pull it down to release the jam.
3
Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams
229
4
Insert the tray.
5
From the printer control panel, touch 
to clear the message and continue printing. For non‑touch‑screen printer
models, select Next > 
Clear the jam, press OK > 
.
[x]page jam, open tray [x]. [24y.xx]
1
Pull the tray completely out of the printer.
Note: The message on the printer display indicates the tray where the jammed paper is located.
2
Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams
230
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