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Installaproduction-levelcertificateonyourSASeriesAppliance—Werecommend
thatyouinstallaproduction-levelcertificateontheSecureMeetingserver(i.e.,theSA
SeriesAppliance)whenusingSecureMeetinginconjunctionwithanSSLcertificate.
Ifyouinstallaself-signedSSLcertificate,SecureMeetingusersmightencounter
difficultiessigningintomeetings.Ifyouchoosetouseaself-signedcertificate,instruct
meetingattendeestoinstallthecertificatebeforejoiningthemeeting.(ThroughInternet
Explorer,usersshouldclickViewCertificateandthenInstallCertificatewhentheysee
theerrormessage.)
RefertotheSecureMeetingErrorMessagesPDF—TheSecureMeetingErrorMessages
PDFontheJuniperNetworksCustomerSupportCenterlistserrorsthatyoumight
encounterwhenconfiguringorusingSecureMeetingandexplainshowtohandlethem.
ContactJuniperNetworksSupport—Ifyouencounteranerrorandcannotsolveitusing
thesolutionsdescribedabove,sendacleardescriptionoftheproblemtoJuniper
Supportwithdetailedstepsexplaininghowtoreproducetheproblem,theerrormessage
text,yourSASeriesApplianceoperatingsystemandbuildnumber,andyourSASeries
Applianceadministratorlogfiles,installationlogfiles,andclient-sidelogfiles.
KnownIssueswithSecureMeeting
LaunchingSecureMeetingUsingtheJavaClient
WhenusingtheJavaclienttolaunchaSecureMeeting,iftheuserclicksNoonthe
certificatewarningpresentedbytheJVM,themeetingclientdoesnotlaunch,butit
appearstotheuserasthoughtheappletisstillloading.
ToolbarsonMacintoshandLinuxPlatforms
Eveniftheviewersaresettofullscreen,thetoolbarisstillvisibleontheMacintoshand
Linuxplatforms.
JoiningMeetingsFromaCluster
WhenusingtwoSASeriesAppliancesinaSecureMeetingcluster,usersshouldalways
connecttotheVIP(VirtualIP)addresstojointheSecureMeeting,nottheIPaddressof
thephysicalmachine.
ClockSynchronizationinClusters
SecureMeetingmayfunctionerraticallyifthetimeclocksonSASeriesAppliancesina
clusterarenotsynchronized.WerecommendyouusethesameNTPserverforeachnode
withinaclustertokeeptheSASeriesAppliancetimessynchronized.
NumberAttendeeLimitationwithSafari
WhencreatingaSecureMeetingusingtheSafariWebbrowser,youcannotaddmore
than250attendees.
Dial-UpBandwidth
Whenpresenting,thepresentershouldconsiderwhichaccessmethodsarebeingused
byattendees.Dial-upattendeesmayhavebandwidthissuesforpresentationsthat
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Copyright©2012,JuniperNetworks,Inc.
Chapter25:SecureMeeting
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redrawthescreenorupdatethescreentoofrequently.Ifthepresentationsaturatesthe
dial-upattendees’bandwidth,remotecontrolandchatfunctionsmaynotwork,asthey
requiresendingdatabacktotheSASeriesApplianceoverthesame,saturated,dial-up
linkoverwhichtheyarereceivingdata.
CreatingClusters
InprogressSecureMeetingsarestoppedifaclusteriscreatedduringthemeeting.
Related
Documentation
UsingMultipleSecureAccessServiceCertificatesonpage733
MonitoringJunosPulseCollaborationonpage626
MonitoringSecureMeeting
YoucanusethefollowingpagesintheadminconsoletomonitorSecureMeeting
performanceandusers:
System>Status>Overview—Usethispagetoviewsystemcapacityutilizationonan
SASeriesAppliance.
System>Status>MeetingSchedule—Usethispagetoviewwhichusersarecurrently
signedintoameetingandexpelthemfrommeetingsifrequired.
Related
Documentation
TroubleshootingJunosPulseCollaborationonpage624
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CHAPTER26
EmailClient
AbouttheEmailClientonpage627
ChoosinganEmailClientonpage628
WorkingwithaStandards-BasedMailServeronpage629
WorkingwiththeMicrosoftExchangeServeronpage630
AboutLotusNotesandtheLotusNotesMailServeronpage632
EnablingtheEmailClientattheRoleLevelonpage632
WritingtheEmailClientResourcePolicyonpage633
AbouttheEmailClient
TheemailsupportprovidedbyyourSASeriesSSLVPNAppliancedependsontheoptional
featureslicensedforyourSASeriesappliance:
SecureEmailClientoption—IfyouhavetheSecureEmailClientoption,theSASeries
supportstheInternetMailApplicationProtocol(IMAP4),thePostOfficeProtocol
(POP3),andtheSimpleMailTransferProtocol(SMTP).
NOTE: SecureEmailClientdoesnotsupporttheroamingsessionoptions
youcanselectinUsers>UserRoles>Role>General>SessionOptions.
SecureApplicationManageroption—IfyouhavetheSecureApplicationManager
option,theSASeriesappliancesupportsthenativeMicrosoftExchangeMAPIprotocol
andthenativeLotusNotesprotocol.
NOTE: IfyourSASeriesapplianceislicensedwiththeSecureApplication
Manageroption,whichsupportsthenativeMicrosoftExchangeMAPI
protocolandthenativeLotusNotesprotocol,thissectiondoesnotapply.
TheSecureEmailClientoptionenablesuserstousestandards-basedemailclientsto
accesscorporateemailsecurelyfromremotelocationswithouttheneedforanyadditional
software,suchasaVPNclient.TheSASeriesapplianceworkswithanymailserverthat
supportsInternetMailApplicationProtocol(IMAP4),PostOfficeProtocol(POP3),and
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Copyright©2012,JuniperNetworks,Inc.
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SimpleMailTransferProtocol(SMTP),includingtheMicrosoftExchangeServerand
LotusNotesMailserver,whichprovideIMAP4/POP3/SMTPinterfaces.
TheSASeriesappliancesitsbetweentheremoteclientandyourmailserver,servingas
asecureemailproxy.TheremoteclientusesSecureAccessasa(virtual)mailserverand
sendsmailusingtheSSLprotocol.TheSASeriesapplianceterminatesSSLconnections
fromtheclientandforwardsthedecryptedmailtrafficwithinyourLANtoyourmailserver.
TheSASeriesappliancethenconvertsunencryptedtrafficfromthemailserverinto
S-IMAP(SecureIMAP),S-POP(SecurePOP),andS-SMTP(SecureSMTP)traffic,
respectively,andtransportsitoverSSLtotheemailclient.
NOTE: Ifyouhaveconfiguredmultiplesessionsperuser,notethefollowing
regardingemailsessions.Ifauserhasconcurrentsessionsandstartsthe
emailclientfromallsessions,theemailclientfromthelastsessionisthe
onlyonethatcanaccessthebackendemailserverthroughTheSASeries
appliance.Forexample,ifauserhastwoconcurrentsessionsandstartsthe
emailclientfrombothsessions,onlythesecondsessioncanaccesstheemail
server.
Related
Documentation
ChoosinganEmailClientonpage628
WorkingwithaStandards-BasedMailServeronpage629
WorkingwiththeMicrosoftExchangeServeronpage630
AboutLotusNotesandtheLotusNotesMailServeronpage632
EnablingtheEmailClientattheRoleLevelonpage632
WritingtheEmailClientResourcePolicyonpage633
ChoosinganEmailClient
TheSASeriesSSLVPNAppliancesupportsthefollowingemailclients:
Outlook2000and2002
OutlookExpress5.5and6.x
NetscapeMessenger4.7xandNetscapeMail6.2
Userswhoneedremoteaccesstoemailtypicallyfallintooneoftwocategories:
Corporatelaptopusers—Theseusersusethesamelaptopwhenintheofficeand
traveling.
Homemachineusers—Theseusersuseadifferentmachineathomethantheiroffice
machine.
Beforerecommendinganemailclienttoyourusers,readthefollowingsectionsabout
howthesupportedclientsinteractwith:
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Standards-basedmailservers,includingtheLotusNotesMailServer
MicrosoftExchangeServer
NOTE: Youcanfindinstructionsforconfiguringeachofthesupportedemail
clientsontheIntegrationGuidesandHow-TospageoftheJuniperNetworks
CustomerSupportCenter.
Related
Documentation
AbouttheEmailClientonpage627
WorkingwithaStandards-BasedMailServeronpage629
WorkingwiththeMicrosoftExchangeServeronpage630
AboutLotusNotesandtheLotusNotesMailServeronpage632
EnablingtheEmailClientattheRoleLevelonpage632
WritingtheEmailClientResourcePolicyonpage633
WorkingwithaStandards-BasedMailServer
TheSASeriesSSLVPNApplianceworkswithmailserversthatsupportIMAP4,POP3,
andSMTP.
IMAPMailServers
Corporatelaptopusers—Mayuseanyofthesixsupportedemailclients.We
recommendthatusersusethesameclient—configuredtopointtotheSASeries
SSLVPNAppliance—bothwhileintheofficeandwhiletravelingtoensureaseamless
experience.
Homemachineusers—Mayuseanyofthesixsupportedemailclientsforremote
accesstotheIMAPserverviatheSASeriesSSLVPNAppliance.
POPMailServers
Corporatelaptopusers—MayuseanyofthefourOutlookemailclients*.We
recommendthatusersusethesameclient—configuredtopointtotheSASeries
SSLVPNAppliance—bothwhileintheofficeandwhiletravelingtoensureaseamless
experience.
Homemachineusers—MayuseanyofthefourOutlookemailclients*forremote
accesstothePOPserverviatheSASeriesSSLVPNAppliance.
*TheNetscapeemailclientscannotbeusedinPOPmodeforremoteaccess,because
theydonotsupportS-POP,whichisrequiredbytheSASeriesSSLVPNAppliancefor
securedatatransmission.
Related
Documentation
AbouttheEmailClientonpage627
ChoosinganEmailClientonpage628
629
Copyright©2012,JuniperNetworks,Inc.
Chapter26:EmailClient
WorkingwiththeMicrosoftExchangeServeronpage630
AboutLotusNotesandtheLotusNotesMailServeronpage632
EnablingtheEmailClientattheRoleLevelonpage632
WritingtheEmailClientResourcePolicyonpage633
WorkingwiththeMicrosoftExchangeServer
TheMicrosoftExchangeServersupports:
NativeMAPI(MessagingApplicationProgrammingInterface)clients
IMAPclients
POPclients
OutlookWebAccess(OWA)
TheSASeriesSSLVPNApplianceprovidesaccesstotheMicrosoftExchangeServer
throughIMAPandPOPclientsusingtheSecureEmailClientoptionandthroughOWA
usingthesecureWebbrowsingfeature.
ExchangeServerandIMAPClients
IfyourcorporatemailserverisanExchangeServer,thenwepresumethatanemployee’s
officemachineisconfiguredtousetheOutlook2000or2002emailclientinnativeMAPI
mode.
Corporatelaptopusers:MayuseeitheroftheOutlookExpressorNetscapeclientsfor
remoteaccesstotheExchangeServerviatheSASeriesSSLVPNAppliance.
NOTE: TheOutlook2000clientonlysupportsonemailserverconfiguration,
whichinthiscasewouldbethenativeMAPImode,thuspreventingusers
fromusingthesameclientforremoteaccess.TheOutlook2002client
providessupportforsimultaneousMAPIandIMAPserverconfigurations
butdoesnotsupportIMAPaccesswhentheMAPIaccountisoff-line,
preventingremoteusersfromretrievingemail.
Homemachineusers:Mayuseanyofthesixsupportedemailclientsforremoteaccess
totheExchangeServerviatheSASeriesSSLVPNAppliance,assumingnoMAPI
accountisconfiguredontheremotemachine.
WhenusersruntheOutlookExpressorNetscapeclientsinIMAPmode,pleasenotethe
followingfoldermanagementbehavior:
WhenusingOutlookExpressmailclients—DeletedemailsappearintheOutlookExpress
Inboxwithastrikethroughthem;theyarenotmovedtotheDeletedItemsfolderon
theExchangeServer,whichisthebehaviorwhenusingtheOutlook2000or2002
client.WhenauserpurgesdeletedemailsinanOutlookExpressclient,theemailsare
goneforever.WerecommendthatOutlookExpressuserseither:
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ManuallydragemailstheywishtodeletetotheDeletedItemsfolderthatappears
underLocalFolders(thesearedefaultfoldersthatappear).Thisfoldersyncswith
theDeletedItemsfolderontheExchangeServer,enablinguserstoretrievedeleted
emailslater.
LeavedeletedemailsintheOutlookExpressInbox,andthenthenexttimetheylog
intotheirOutlook2000or2002program,movethedeletedemailstotheDeleted
Itemsfolder.
WhenusingNetscapemailclients—DeletedemailsaremovedtotheNetscapeTrash
folderandnolongerappearintheNetscapeInbox,buttheydonotdisappearfromthe
Outlook2000or2002Inboxunlessusers:
ConfiguretheNetscapeprogramtomovedeletedmessagestotheTrashfolderand
checktheoptiontoexpungetheInboxuponexiting.
Runonlyoneprogramatatimeandexitwhenfinishedsothattheotherprogram’s
Inboxsynchronizeswiththeserveranddisplaysthesamemessages.
Also,sentemailsaremovedtotheNetscapeSentfolder(orotheruser-definedfolder).
IfuserswantssentmessagestoappearintheMicrosoftExchangeServerSentItems
folder,thentheyneedtomanuallydragthemfromtheNetscapeSentfoldertotheSent
Itemsfolder.
ExchangeServerandPOPClients
IfyourcorporatemailserverisanExchangeServer,thenwepresumethatanemployee’s
officemachineisconfiguredtousetheOutlook2000or2002emailclientinnativeMAPI
mode.
Corporatelaptopusers:MayuseeitherofthesupportedOutlookExpressclientsfor
remoteaccesstotheExchangeServerviatheSASeriesSSLVPNAppliance.
Homemachineusers:MayuseanyofthefourOutlookclientsforremoteaccesstothe
ExchangeServerviatheSASeriesSSLVPNAppliance,assumingnoMAPIaccountis
configuredontheremotemachine.
NOTE: TheNetscapeemailclientscannotbeusedinPOPmodeforremote
access,becausetheydonotsupportS-POP,whichisrequiredbytheSA
Seriesforsecuredatatransmission.
ExchangeServerandOutlookWebAccess
ToprovideOWAaccesstoyourExchangeServerandenableuserstoaccesstheExchange
ServerthroughtheSASeriesWebbrowsingfeature,simplydeployOWAasaWeb-based
applicationonyourintranet.Youdonotneedtoperformanyadditionalsetuptodeploy
anOWAimplementationoutsideofyournetwork.
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Copyright©2012,JuniperNetworks,Inc.
Chapter26:EmailClient
NOTE: UsingtheSASeriesSSLVPNAppliancetoaccessOutlookWebAccess
protectstheOutlookWebAccessIISWebServerfromstandardattacks,such
asNimda,andthusismuchmoresecurethanputtingOutlookWebAccess
directlyontheInternet.
Related
Documentation
AbouttheEmailClientonpage627
ChoosinganEmailClientonpage628
WorkingwithaStandards-BasedMailServeronpage629
AboutLotusNotesandtheLotusNotesMailServeronpage632
EnablingtheEmailClientattheRoleLevelonpage632
WritingtheEmailClientResourcePolicyonpage633
AboutLotusNotesandtheLotusNotesMailServer
TheLotusNotesMailServerprovidesPOP3andIMAP4interfaces,enablingusersto
retrieveemailfromaLotusNotesmailconfigurationthroughtheSASeriesSSLVPN
Appliance.
Toenableaccessto:
CorporateIMAP/POP/SMTPmailservers—Specifymailserver,emailsession,and
authenticationinformationintheUsers>ResourcePolicies>EmailSettingspageof
theadminconsole.
MicrosoftExchangeServersandLotusNotesServers—UsesettingsintheUsers>User
Roles>SAM>Applicationspageoftheadminconsole.
Related
Documentation
AbouttheEmailClientonpage627
ChoosinganEmailClientonpage628
WorkingwithaStandards-BasedMailServeronpage629
WorkingwiththeMicrosoftExchangeServeronpage630
EnablingtheEmailClientattheRoleLevelonpage632
WritingtheEmailClientResourcePolicyonpage633
EnablingtheEmailClientattheRoleLevel
TousetheEmailClientfeature,youmustfirstenableitattherolelevelandthencreate
aresourcepolicythatspecifiesmailserversettings.
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JunosPulseSecureAccessServiceAdministrationGuide
ToenabletheEmailClientfeatureattherolelevel:
1.
Intheadminconsole,chooseUsers>UserRoles>RoleName>General>Overview.
2.
IntheAccessfeaturessection,selecttheEmailClientcheckbox.
3.
ClickSaveChanges.
4.
Createaresourcepolicythatspecifiesmailserversettings.
Related
Documentation
AbouttheEmailClientonpage627
ChoosinganEmailClientonpage628
WorkingwithaStandards-BasedMailServeronpage629
WorkingwiththeMicrosoftExchangeServeronpage630
AboutLotusNotesandtheLotusNotesMailServeronpage632
WritingtheEmailClientResourcePolicyonpage633
WritingtheEmailClientResourcePolicy
WhenyouenabletheEmailClientaccessfeatureforarole,youneedtocreatearesource
policythatspecifiesmailserversettings.Unlikeotheraccessfeatures,SecureEmail
Clienthasonlyoneresourcepolicythatappliestoallrolesforwhichthisfeatureisenabled.
Ifyouchoosetoenabletheemailclientserviceforusers,youmustspecify
IMAP/POP/SMTPmailserverinformationanduserauthenticationsettings.TheSASeries
SSLVPNApplianceservesastheemailproxyforthespecifiedserver(s).
TheSASeriessupportsmultiplemailservers.Youcanrequirealluserstouseadefault
mailserveroryoucanenableuserstospecifyacustomSMTPandIMAPorPOPmail
server.Ifyouallowuserstospecifyacustommailserver,theusermustspecifytheserver
settingsthroughtheSASeriesSSLVPNAppliance.TheSASeriesSSLVPNAppliance
managesemailusernamestoavoidnameconflicts.
NOTE: SMTPemailproxyisnotsupportedontheMAGSeriesJunosPulse
Gateways.
TowriteanEmailClientmailserverresourcepolicy:
1.
EnabletheEmailClientfeatureattherole-level.
2.
Intheadminconsole,chooseUsers>ResourcePolicies>EmailClient.
3.
UnderEmailClientSupport,clickEnabled.
4.
UnderEmailAuthenticationMode,selectanoption:
Web-basedemailsession—Usersmustcompleteaone-timeemailsetupforthe
SASeriesSSLVPNAppliance.Then,usersconfiguretheiremailclienttousethe
usernameandpasswordthataregeneratedbytheSASeriesemailsetup.Itis
633
Copyright©2012,JuniperNetworks,Inc.
Chapter26:EmailClient
recommendedthatuserssignintotheSASeriesSSLVPNAppliancetostartan
emailsession.(default)
CombinedSASeriesandmailserverauthentication—Usersconfiguretheiremail
clienttousethefollowingcredentials:
Username—Theuser’snormalmailserverusernameorausernamethatis
generatedbytheSASeriesemailsetupifoneofthefollowingaretrue:(a)the
userhasmultiplemailserverusernames,or(b)theusernameontheSASeries
SSLVPNApplianceandmailserveraredifferent
Password—Theuser’sSASeriespasswordfollowedbyacustomizablecredential
separatorcharacterfollowedbytheuser’smailserverpassword.
UsersdonothavetosignintotheSASeriesSSLVPNAppliancetouseemail.
Mailserverauthenticationonly—Usersconfiguretheiremailclienttousetheirnormal
mailserverusernameandpassword.UsersdonothavetosignintotheSASeries
SSLVPNAppliancetoconfigureoruseemail.
NOTE: Youruserscaneasilydeterminetheirusernameandpassword
foremailbygoingtotheEmailSetuppage.
5.
UnderDefaultServerInformation,specifyyourmailserverinformation.TheSASeries
SSLVPNApplianceservesastheemailproxyforthisserver.
NOTE: Youcanspecifyonlyonedefaultmailserver.Ifusersneedtoretrieve
emailfrommorethanoneSMTPandPOPorIMAPserver,thenallowusers
todefineadditionalmailserversbyclickingtheappropriatecheckbox.If
youallowuserstospecifycustomservers,theyneedtoenterthatserver
informationonetimeintheirSASeriesEmailSetuppage.
6.
UnderEmailSessionInformation,specifythe:
IdleTimeoutvalue,whichcontrolshowlongauser’semailsessionmayremainidle
beforetheSASeriesSSLVPNApplianceendstheemailclientsession.
Max.SessionLengthvalue,whichcontrolshowlongauser’semailsessionmay
remainactivebeforetheSASeriesSSLVPNApplianceendstheemailclientsession.
7.
ClickSaveChanges.
Related
Documentation
AbouttheEmailClientonpage627
ChoosinganEmailClientonpage628
WorkingwithaStandards-BasedMailServeronpage629
WorkingwiththeMicrosoftExchangeServeronpage630
AboutLotusNotesandtheLotusNotesMailServeronpage632
Copyright©2012,JuniperNetworks,Inc.
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