FedEx Express Terms and Conditions
Liabilities Not Assumed
FEDEX EXPRESS WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE
DECLARED VALUE OF A SHIPMENT, WHETHER OR NOT FEDEX EXPRESS KNEW OR
SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.
In no event shall FedEx Express, including, without limitation, agents, contractors,
employees and affiliates, be liable for any special, incidental or consequential damages,
including, without limitation, loss of profits or income, whether or not FedEx Express had
knowledge that such damages might be incurred.
We will not be liable for, nor will any adjustment, refund or credit of any kind be
given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or
any failure to provide information, except such as may result from our sole negligence.
We will not be liable for, nor will any adjustment, refund or credit of any kind be given
as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or
failure to provide information caused by or resulting in whole or in part from:
A. The act, default or omission of any person or entity, other than FedEx, including
those of any local, state or federal government agencies.
B. The nature of the shipment, including any defect, characteristic or inherent vice of
C. Your violation of any of the terms and conditions contained in the FedEx Express
Terms and Conditions, as amended or supplemented, or on an airbill, including, but not
limited to, the improper or insufficient packing, securing, marking and addressing of
shipments, or use of an account number not in good credit standing, or failure to give
notices in the manner and time prescribed.
D. Perils of the air, public enemies, criminal acts of any person(s) or entities, including,
but not limited to, acts of terrorism, public authorities acting with actual or apparent
authority, authority of law, local disputes, civil commotion, hazards incident to a state of
war, local or national weather conditions, national or local disruptions in air or ground
transportation networks (as determined solely by us), strikes or anticipated strikes (of any
entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or
shortages caused by pandemic conditions or other public health event or circumstances,
natural disasters (earthquakes, floods and hurricanes are examples of natural disasters),
conditions that present a danger to our personnel, and disruption or failure of
communication and information systems (including, but not limited to, our systems).
E. Our compliance or noncompliance with verbal or written delivery instructions from
the sender, recipient or persons claiming to represent the shipper or recipient, including
requests made by the recipient for delivery options using FedEx Delivery Manager.
F. Our compliance or noncompliance with any request to intercept a shipment in transit,
or to prevent delivery.
G. Damage or loss of articles packaged and sealed by the sender or by person(s)
acting at the sender’s direction, provided the seal is unbroken at the time of delivery,
the package retains its basic integrity, and the recipient accepts the shipment without
noting the damage on the delivery record.
H. Erasure of data from or the loss or irretrievability of data stored on magnetic
tapes, files or other storage media, or erasure or damage of photographic images or
soundtracks from exposed film.
I. The loss of any personal or financial information including, but not limited to, social
security numbers, dates of birth, driver’s license numbers, credit card numbers and
financial account information.
J. Our inability to provide a copy of the delivery record or a copy of the signature
obtained at delivery.
K. Our failure to honor package-orientation graphics (e.g., “up” arrows, “this end up”
markings), “fragile” labels or other special directions concerning packages.
L. Your failure to ship goods in packaging approved by us prior to shipment where such
prior approval is recommended or required.
M. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser
tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for
specimens, and glass containers such as those used in laboratory test environments.
N. Your use of an incomplete, inaccurate or invalid FedEx account number or your
failure to provide a valid FedEx account number in good credit standing in the billing
instructions on shipping documentation.
O. Our failure to notify you of any delay, loss or damage in connection with your
shipment or any inaccuracy in such notice.
P. Performance of any services will not constitute FedEx as the shipper’s or anyone’s
agent for any purpose.
Q. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases or
other items when not enclosed in outer packaging, or other general shipping containers
caused by adhesive labels, soiling or marking incidental to transportation.
R. The shipment of perishables, unless shipped in accordance with the Perishables
section of these terms and conditions.
S. The shipper’s failure to provide accurate delivery address information.
T. Shipments of any plants and plant materials, ostrich or emu eggs, or live fish.
U. The shipment of any alcoholic beverages, firearms or tobacco products if you fail
to comply with the applicable terms and conditions.
V. Damage to computers, or any components thereof, or any electronic equipment when
shipped in any packaging other than:
1. The manufacturer’s original packaging, which is undamaged and has retained a
good, rigid condition.
2. Packaging that is in accordance with the FedEx packaging guidelines available
online at fedex.com/packaging.
3. FedEx laptop packaging, for shipments of laptop computers.
4. FedEx small electronic device packaging, for shipments of cell phones, handheld
computers, MP3 players and similar items.
5. FedEx tablet packaging, for shipments of tablet computers.
W. Any shipment containing a prohibited item. (See the Prohibited Items section.)
X. Our provision of packaging, advice, assistance or guidance on the appropriate
packaging of shipments unless such advice, assistance or guidance has been approved
in writing by FedEx Packaging Design and Development and the writing expressly
accepts liability in the event of a damaged shipment.
Y. Failing to meet our delivery commitment for any shipments with an incomplete or
incorrect address. (See the Undeliverable Shipments section.)
Z. Failing to deliver or not attempting to deliver a package within the delivery
commitment time, if the shipper or recipient requested a later delivery or informed
FedEx that the recipient location is closed during the originally scheduled delivery time.
AA. The failure to properly designate a delivery address as a Residential Delivery or
Commercial Delivery, including delivery addresses that were processed through any
address verification function or program.
BB. Failing to obtain the signature option requested for shipments using FedEx Delivery
CC. Any package where FedEx records do not reflect that the package was tendered to
FedEx by the shipper.
DD. The shipper’s failure to delete all shipments entered into a FedEx self-invoicing
system, internet shipping device or any other electronic shipping method used to ship
a package, when the shipment is not tendered to FedEx. If you fail to do so and seek
a refund, credit or invoice adjustment, you must comply with the notice provisions
in Invoice Adjustments/Overcharges in the Billing section. FedEx is not liable for any
refund, credit or adjustment unless you comply with those notice provisions.
EE. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
FF. Shipments released without obtaining a signature at residential addresses. (See
the Delivery Signature Options section.)
GG. Shipments released without obtaining a signature at nonresidential addresses that
have a signature release on file. (See the Delivery Signature Options section.)
HH. Loss or damage to alcohol shipments unless an approved packaging type is used
or FedEx Packaging Design and Development has preapproved your packaging prior to
shipment. See the Alcoholic Beverages section for further information.
II. Dangerous-goods shipments that the shipper did not properly declare, including
proper documentation, markings, labels and packaging. FedEx Express will not pay a
claim on undeclared or hidden dangerous goods and the FedEx Money-Back Guarantee
does not apply.
JJ. FedEx will not be liable for the failure to provide any services or service options
where our records do not reflect that the services or service options were selected by
Limitations on Legal Actions
Any right you might have to damages, refunds, credits, recovery of reliance interests,
disgorgement, restitution, injunctive relief, declaratory relief or any other legal or
equitable relief whatsoever against us under any cause of action arising from the
transportation of any package pursuant to the FedEx Service Guide shall be extinguished
unless you file an action within one year from the date of delivery of the shipment or
from the date on which the shipment should have been delivered.
Any right that you might have to damages, refunds, credits, recovery of reliance
interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal
or equitable relief whatsoever against us under any cause of action arising from the
transportation of any package pursuant to the FedEx Service Guide shall be extinguished
unless you first comply with all applicable notice periods and requirements in these
FedEx Express Terms and Conditions
terms and conditions including, but not limited to, the periods and requirements for
providing notice under the Billing, Claims and Money-Back Guarantee Policy sections.
You and we understand that timely and complete compliance with such notice periods and
requirements is a contractual condition precedent to your right to any relief whatsoever,
and you must plead compliance with those conditions precedent on the face of any
complaint that you file against us. You and we agree that FedEx cannot be considered
to have breached any obligation to you unless or until we wrongfully deny a claim
submitted to us pursuant to the notice periods and requirements contained in these
terms and conditions. Finally, you and we agree that you will comply with applicable
notice periods and requirements even if you believe that such compliance will not result
in relief from us or if you lack knowledge regarding whether such compliance will result
in relief from us.
You agree that you will not sue us as a class plaintiff or class representative, join as
a class member, or participate as an adverse party in any way in a class-action lawsuit
against us. Nothing in this paragraph, however, limits your rights to bring a lawsuit as an
To the extent that any court finds that state rather than federal law applies to any
provision of this contract, the controlling law is the substantive law of the state in which
you tendered your shipment to us.
The performance of any services does not make us an agent of the shipper or any
third party for any purpose.
Live Animals and Ornamental Marine Life
(Including Live Fish)
FedEx Express does not accept live-animal shipments as part of its regular-scheduled
service and does not transport household pets such as dogs, cats, birds and hamsters.
FedEx Express may accept certain shipments of live animals such as horses, livestock
and zoo animals (to and from zoo locations only) on an exception basis if approved and
coordinated by the FedEx Live Animal Desk (call 1.800.405.9052).
If approved by FedEx, we may accept non-venomous reptiles, amphibians, live/
tropical fish and beneficial insects on an exception basis under the following conditions:
1. Shipments must be from a business to a business (from a breeder to a pet store,
2. The shipper must have its packaging tested and pre-approved by FedEx Packaging
Design and Development for the type of animal being shipped. Call 1.800.633.7019
for assistance. It is the responsibility of the shipper to adequately package
shipments for all temperature extremes and handling conditions.
Contact your FedEx account executive for details and additional requirements.
Money-Back Guarantee Policy
We offer a money-back guarantee for our services. This guarantee can be suspended,
modified or revoked at our sole discretion without prior notice to you.
A. Money-Back Guarantee. At our option, we will, upon request, either refund or
credit your transportation charges in the event of a service failure (which means delivery
of your package 60 seconds or more after the published delivery commitment time for
the selected service and destination, except as otherwise described in these terms
and conditions). This money-back guarantee is your exclusive remedy in the event of a
service failure for the recovery of all or any portion of the FedEx charges for a shipment.
If the money-back guarantee is suspended, there is no remedy or recovery of charges
for a service failure. There are no delivery commitments for shipments on which the
money-back guarantee is suspended.
B. Limitations. The following limitations apply:
1. Credits for transportation charges will be applied to the payer’s account only, and
refunds will be made payable to the payer only.
2. Only one refund or credit is permitted per package. In the case of multiple-piece
shipments, the money-back guarantee applies to each package in the shipment. If
a service failure occurs for any package within the shipment, a refund or credit will
be given only for the portion of the transportation charges applicable to that package.
3. The money-back guarantee for package services destined for areas outside our
primary service areas applies only to the portion of the transportation provided
directly by us. The money-back guarantee for FedEx Express Freight services destined
for areas outside our primary service areas applies to the portion of the transportation
provided directly by us and may also apply to the portion of the transportation
provided by the cartage agent (see the Cartage Agent section for details).
4. Shipments scheduled for delivery on a holiday will be delivered the next
business day. Observance of local holidays (e.g., Mardi Gras, St. Patrick’s Day)
may cause delivery delays. In both circumstances, the delivery commitment for
application of the money-back guarantee policy will be extended for a period
equal to the length of the holiday.
5. If a delivery later than the original delivery commitment time is requested by
the shipper or recipient before the first delivery attempt is made, the delivery
commitment time for application of the money-back guarantee policy will be
adjusted to account for the requested delivery date and/or time.
6. If the shipper or recipient informed FedEx that the recipient location is closed on
a certain day or at a certain time, the delivery commitment time for application
of the money-back guarantee policy will be the next business day at the delivery
commitment time for the service originally selected.
C. Exceptions. FedEx will not be obligated to refund or credit your transportation
1. We provide you with proof of timely delivery, consisting of the date and time of
delivery and, if applicable, the name of the person who signed for the shipment, or
service-exception information reflecting that the failure to deliver timely resulted
from circumstances described under the Liabilities Not Assumed section.
2. The service failure resulted, in whole or in part, from any of the circumstances
described under the Liabilities Not Assumed section.
3. The payer’s FedEx account number was not in good credit standing, or payment
instructions were invalid, and delivery was delayed until payment arrangements
4. The shipment was scheduled for delivery on the Wednesday immediately prior to
Thanksgiving or during the seven calendar days before Christmas Day via any FedEx
Express U.S. or FedEx Express Freight U.S. service, and was delivered within
90 minutes of the published delivery commitment time for the selected service
5. The shipment was rerouted from the delivery address to a Hold at FedEx
6. The shipment was undeliverable or returned.
7. The shipment contained dangerous goods or dry ice.
8. The shipment was delayed due to an incorrect address or ZIP code or the
unavailability or refusal of an appropriate or eligible person to accept delivery
or sign for the package, including signatures obtained via FedEx Delivery
9. The shipment was delayed due to security or other regulatory delays, including
permanent, regular, or daily security procedures at the recipient location.
D. Refund or Credit Requests. To qualify for a refund or credit due to a service
failure, you must notify us of the service failure and request a refund or credit of your
transportation charges in compliance with the conditions listed below. If you do not
comply with these conditions, you are not entitled to receive a refund or credit and
cannot recover compensation for a service failure in any lawsuit.
1. You may request a refund or credit of transportation charges due to a service
failure in the following ways:
a. Use our internet application FedEx Billing Online at fedex.com if you are a
registered user; or
b. Submit your request through the invoice adjustment feature at fedex.com; or
c. Submit the request via our telephone invoice adjustment system at
1.800.GoFedEx 1.800.463.3339 (say “billing”).
d. For FedEx SameDay, FedEx SameDay City or FedEx SameDay Freight requests,
submit your request via our telephone billing option at 1.800.399.5999.
Note: Requests for a refund of FedEx Delivery Manager delivery-option fees
must be made by the recipient online at fedex.com/billingadjustment. See FedEx
2. Your notification of a service failure must include your FedEx account number, if
any; the FedEx tracking number; and the date of the shipment.
3. All requests for refund or credit of transportation charges must be received via
one of the approved channels within 15 calendar days of the invoice date or
within 15 calendar days from the ship date if you are paying by credit card or
in advance by cash, check or money order.
4. A partial payment against an invoice is not considered a request for invoice
adjustment or notice of a refund request. A notification of the reason for an
unpaid charge with your payment is not considered a request for an invoice
adjustment or notice of a refund request if the reason relates to a service failure.
(Limitations on Legal Actions, cont.)
FedEx Express Terms and Conditions
The maximum limits for FedEx Express U.S. packages are 150 lbs. and 119 inches in
length and 165 inches in length and girth. Packages that weigh 150 lbs. or less and
exceed 108 inches in length or 130 inches in length and girth will be considered “oversize”
packages. Oversize packages will be rated based on the greater of the package’s actual
rounded weight or dimensional weight. In addition, an oversize charge will apply; see
Rates in the FedEx Service Guide.
Packages that exceed 119 inches in length and 165 inches in length and girth may be
refused or, if found in the express package network, may be considered for transportation
at our sole discretion. These packages also will be rated based on the greater of the
package’s actual rounded weight or dimensional weight, and an oversize charge will apply.
The length and girth of a package is length plus (two times the height) plus (two
times the width). If the dimension includes a fraction, a fraction of one-half or greater
will be rounded up to the next whole number; less than one-half will be rounded down
to the next whole number.
If a package weighing more than 150 lbs. is incorrectly marked on the airbill or entered
into any electronic shipping device as either FedEx First Overnight, FedEx Priority
Overnight, FedEx Standard Overnight, FedEx 2Day A.M., FedEx 2Day or FedEx Express
Saver, then we may audit and correct the service to an available FedEx Express Freight
service. Terms and conditions of the applicable FedEx Express Freight service will apply.
If a package weighing more than 150 lbs. is inadvertently tendered for FedEx First
Overnight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day A.M., FedEx
2Day or FedEx Express Saver, an additional charge of US$2 per pound will be assessed
for each pound in excess of 150 lbs. If a package weighing more than 150 lbs. is
inadvertently tendered for FedEx Priority Overnight or FedEx 2Day to or from Puerto
Rico, an additional charge of US$2.25 per pound will be assessed for each pound in
excess of 150 lbs.
(Including FedEx Authorized ShipCenters)
Consolidators are responsible for complying with all applicable requirements including, but
not limited to, requirements for shipping dangerous goods and complying with customs and
other legal requirements applicable to packages tendered for international transportation.
If you tender packages to a consolidator instead of to us directly, the following
A. Consolidators are not agents of FedEx, and we are not responsible for any errors
or omissions made by them.
B. Inquiries or claims regarding shipments tendered to a consolidator must be directed
to the consolidator. We cannot assist the shipper, recipient or third party in these
situations, nor do we have any liability for lost, damaged or delayed shipments. The
consolidator is the shipper in such cases.
C. Consolidators may submit claims for refunds or credits for shipping charges under
the money-back guarantee policy. Neither the customer who tendered the package to
the consolidator nor the recipient is eligible for refunds or credits under the money-back
D. In order for a consolidator to receive packaging from FedEx, the consolidator must
first enter into a Packaging and Pricing Agreement or a FedEx Authorized ShipCenter
Agreement with FedEx.
E. Consolidators set their own rates for FedEx shipping. They may charge FedEx Retail
Rates for FedEx shipping services.
F. Inquiries regarding shipments paid for at a FedEx Authorized ShipCenter (FASC) must
be directed to the FASC.
G. FedEx assumes no liability, other than to the FASC, for lost, damaged or delayed
shipments paid for at an FASC, as the FASC is the shipper of these packages. FASCs
are independently owned and operated businesses. See the FASC representative for
information regarding rates and services and the terms and conditions of carriage.
FASCs are not agents of FedEx.
Packaging and Marking
A. You must comply with all applicable local, state and federal laws, including those
governing packing, marking and labeling for all shipments.
B. All packages must be prepared and packed by the shipper for safe transportation
with ordinary care in handling in an express-transportation environment. Any articles
susceptible to damage as a result of conditions that may be encountered in transportation,
such as changes in temperature or atmospheric pressure, must be adequately protected
by proper packaging. Each shipment must be legibly and durably marked with the name,
address and ZIP code of both the shipper and the recipient. Packages cannot be wrapped
in kraft paper.
C. You must use FedEx packaging or new corrugated boxes in good, rigid condition
large enough to allow cushioning of contents on the top, bottom and sides. For guidelines
on packaging specific commodities go to fedex.com/packaging. Items that cannot be packed
into cartons (such as auto tail pipes, mufflers, tires and rims) must have all sharp edges
and protrusions wrapped, and the address label must be secured using the tie-on tag or
the tire/crate label provided by FedEx (or you may secure it by wrapping pressure-sensitive
tape completely around the object). Briefcases, luggage, garment bags, aluminum cases,
plastic cases, computer cartons or similar types of items whose outer finish might be
damaged by adhesive labels, soiling, marking or other types of surface damage that
is normal with ordinary care in handling should be placed in a protective container for
shipment. Casters, wheels and rollers must be removed or packaged.
D. FedEx Express Saver shipments cannot use the FedEx Small Box, FedEx Medium
Box, FedEx Large Box, FedEx Extra Large Box or FedEx Tube, unless rated with FedEx
One Rate pricing.
E. Expanded polystyrene foam coolers must be shipped inside a sturdy outer
container unless tested and approved for acceptance by FedEx Packaging Design
and Development. Information on how to submit your packaging for testing is available
at fedex.com/packaging. Expanded polystyrene foam coolers containing blood, urine
and other non-infectious liquid clinical specimens must be shipped inside a sturdy
F. If a shipment is refused by the recipient, leaks or is damaged, the shipment will be
returned to the sender if possible. If the sender refuses to accept the returned shipment
or it cannot be returned because of leakage, or damage due to faulty packaging, the
shipper is responsible for and will reimburse FedEx for all costs and fees of any type
connected with the legal disposal of the shipment, and all costs and fees of any type
connected with cleanup of any spill or leakage.
G. FedEx does not recommend the use of wet ice (frozen water) as a refrigerant.
Packages containing wet ice must be prepared to prevent the leakage of any liquid,
regardless of package orientation. For additional wet-ice packaging requirements, refer
to the packaging guide Packaging Perishable Shipments at fedex.com/packaging.
H. FedEx reserves the right to request a shipper to submit a representative sampling of
the packaging for inspection and testing. If the shipper fails to comply with our request
to inspect and test the packaging, or the sampling fails FedEx testing, FedEx will not be
liable for any damages due to improper packaging.
I. FedEx may issue written notice to you if you repeatedly fail to adhere to FedEx’s
packaging requirements due to your pattern or practice of insufficient packaging. Claims
for damage or loss associated with an identified pattern or practice of insufficient
packaging will be denied. Any such claim filed related to your shipments will not be
paid, regardless of which party files the claim, unless the claimant can establish that
the loss or damage did not result from a failure to use proper packaging. FedEx will
continue to deny such claims until we determine that you have ceased the pattern or
practice of failing to adhere to the packaging requirements. Nothing in this paragraph
is intended to limit FedEx’s right to deny a claim where the shipment in dispute is found
to have improper packaging.
J. Information on how to submit your packaging for testing or evaluation, and tips on
packaging specific commodities (including automotive and mechanical parts, computers
and perishables), are available at fedex.com/packaging.
K. For FedEx Express Freight shipments, freight must be on a skid, pallet or other
forkliftable base. Boxes should be stacked squarely on the skid without hanging over
the edge, and the weight should be distributed evenly on the skid to avoid excess weight
being placed on materials inside the cartons. Use 70-gauge stretch wrap and pass a
minimum of two bands (tightly secured) through the skid voids and around all cartons.
L. FedEx account holders may order supplies via fedex.com or by calling 1.800.GoFedEx
1.800.463.3339 (say “order shipping supplies”).
We are not liable for perishable articles unless packaged for a minimum transit time
of at least 12 hours greater than our delivery commitment time for the shipment.
Perishables coming from Hawaii to the continental U.S. must be packaged for additional
transit time. Shipping perishable articles over a weekend or holiday is discouraged, and
packaging such shipments for longer transit times is required. We recommend that you
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