FedEx Ground Tariff
B. FedEx Ground does not accept hazardous waste. This includes, but is not limited to,
used hypodermic needles or syringes transported for sterilization, recycling, disposal
or for any other purpose, or other medical waste. FedEx Ground also does not accept
hazardous substances in reportable quantities.
C. FedEx Ground does not accept infectious or non-infectious human or animal
cells, tissue, bodily fluids, blood, blood products, plasma, or any other material derived
from human or animal blood whether in liquid or solid form; biohazards; regulated
or non-regulated diagnostic cultures, specimens or samples, whether infectious or
non-infectious; used health care products as defined in Title 49 of the Code of Federal
Regulations; and any materials regulated as UN 2814, UN 2900, UN 3373 and UN 3291.
D. FedEx Ground does not accept inhalation hazards.
E. Hazardous materials, except ORM-D and Limited Quantity materials, cannot be banded,
strapped or taped to form a bundle. Packaging restrictions and service restrictions
apply. Unless other U.S. Department of Transportation (DOT) restrictions apply, FedEx
Ground does not accept hazardous materials over 70 lbs. (32 kg). FedEx Ground does not
accept pails or drums over 8 gallons (32 liters). All pails or drums must be in performance-
oriented packaging (POP). FedEx Ground will accept authorized pails or drums as single
packaging. Hazardous materials may not be shipped in any FedEx packaging.
F. Hazardous material shipments, including shipments containing ORM-D materials,
Limited Quantity materials or dry ice, are not accepted at FedEx Express Drop Box
locations, FedEx Office Print and Ship Center locations, FedEx World Service Center
locations, FedEx Express station or ramp locations, FedEx Authorized ShipCenter
locations, and unstaffed FedEx locations.
G. Batteries, including lithium batteries, may be regulated when shipped for highway
transport. Shippers should refer to the most current U.S. Department of Transportation
regulations to ensure compliance with marking, labeling and packaging requirements as
they pertain to the transportation of batteries. Additional restrictions may apply to the
transportation of lithium batteries between the contiguous U.S. and Alaska and Hawaii.
For details, go to fedex.com and enter keyword “lithium batteries.” FedEx Ground does
not accept damaged or defective batteries.
H. Packages containing hazardous materials are not eligible for FedEx Ground return
options, except for packages shipped by preapproved shippers using the FedEx Ground
Package Returns Program.
I. All damaged or leaking hazardous material packages may be properly repackaged,
prepared in accordance with applicable DOT regulations and returned to the shipper.
The undamaged portion of a damaged hazardous materials shipment will be returned to
the shipper for recycling, reprocessing or disposal. If the shipper refuses to accept the
returned shipment, or if the shipment cannot be returned to the shipper, as determined
at our sole discretion, the shipper is responsible for and will reimburse FedEx Ground for
all costs and fees of any type connected with the legal disposal of the shipment and all
costs and fees of any type connected with cleanup of any spill or leakage.
J. No service guarantees (e.g., no FedEx Money-Back Guarantee) will apply to packages
not properly prepared in accordance with DOT regulations and FedEx Ground requirements.
K. Hazardous material packages found in the FedEx Ground system not properly
prepared in accordance with DOT regulations and FedEx Ground requirements will be
held for customer pickup. If the shipper refuses to pick up or make other arrangements
for delivery acceptable to FedEx Ground, the shipper will reimburse FedEx Ground for
all costs and fees of any type connected with the legal disposal of the shipment. The
shipper agrees to indemnify FedEx Ground for any and all costs, fees and expenses
FedEx Ground incurs as a result of the shipper’s failure to comply with FedEx Hazardous
Materials shipping requirements.
L. In the event the shipper loads any FedEx Ground vehicle, the shipper agrees to
segregate hazardous materials in accordance with regulations.
M. The shipper may be held accountable for all costs associated with any damaged
or leaking hazardous material package that is not properly prepared in accordance with
all DOT regulations and FedEx Ground requirements. Cost may include response, cleanup
N. Materials classified as ORM-D or Limited Quantity are the only hazardous materials
that can be shipped via FedEx Home Delivery.
O. Packages containing hazardous materials are not eligible for signature release, driver
release or indirect delivery.
P. Charge for Handling Hazardous Materials. In addition to the other rates and charges
named in this tariff, a charge will be assessed on each package of hazardous materials.
Q. The shipper is required to transmit hazardous material shipping information using a
FedEx electronic shipping solution, a FedEx-recognized hazardous materials vendor software
application, a FedEx Compatible Solutions Program application or a custom solution that
has the ability to transmit hazardous material shipping information electronically.
Inspection of Shipments
FedEx Ground reserves the right, but is not required, to open and inspect any package
tendered to it for transport.
Liabilities Not Assumed
FEDEX GROUND WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE
DECLARED VALUE OF A SHIPMENT, WHETHER OR NOT FEDEX GROUND KNEW OR
SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.
In no event shall FedEx Ground, including, without limitation, agents, contractors,
employees and affiliates, be liable for any special, incidental or consequential damages,
including, without limitation, loss of profits or income, whether or not FedEx Ground had
knowledge that such damages might be incurred.
FedEx Ground will not be liable for, nor shall any adjustment, refund or credit of
any kind be made, as a result of any loss, damage, delay, misdelivery, nondelivery,
misinformation or any failure to provide information, except such as may result from
our sole negligence. FedEx Ground will not be liable for, nor shall any adjustment,
refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery,
nondelivery, misinformation or failure to provide information caused by or resulting in
whole or in part from:
1. The act, default or omission of any person or entity, other than FedEx, including
those of any local, state or federal government agencies.
2. The nature of the shipment, including any defect, characteristic or inherent vice
of the shipment.
3. The shipper’s violation of any of the terms and conditions contained in this tariff,
as amended from time to time, including, but not limited to, the improper and
insufficient packing, securing, marking and labeling of shipments, or use of an
account number not in good credit standing.
4. Perils of the air, public enemies, criminal acts of any person(s) or entities,
including, but not limited to, acts of terrorism, public authorities acting with
actual or apparent authority, authority of law, local disputes, civil commotions,
hazards incident to a state of war, local, national or international weather
conditions (as determined solely by FedEx Ground), local, national or international
disruptions in ground transportation networks (as determined solely by FedEx
Ground), strikes or anticipated strikes (of any entity, including, but not limited
to, other carriers, vendors or suppliers), labor disruptions or shortages caused
by pandemic conditions or other public health event or circumstances, natural
disasters (earthquakes, floods and hurricanes are examples of natural disasters),
conditions that present a danger to FedEx Ground personnel, and disruption or
failure of communication and information systems (including, but not limited to,
FedEx Ground systems).
5. Damage or loss of articles packaged and sealed by the sender or by person(s)
acting at the sender’s direction, provided the seal is unbroken at the time of
delivery, the package retains its basic integrity, and the recipient accepts the
shipment without noting the damage on the delivery record.
6. Erasure of data from or the loss or irretrievability of data stored on magnetic
tapes, files or other storage media, or erasure or damage of photographic images
or soundtracks from exposed film.
7. The loss of any personal or financial information including, but not limited to,
social security numbers, dates of birth, driver’s license numbers, credit card
numbers and financial account information.
8. Our inability to provide a copy of the delivery record or a copy of the signature
obtained at delivery.
9. Failing to meet our delivery commitment for any shipments with an incomplete
or incorrect address. (See the Undeliverable Shipments section.)
10. Failing to deliver or not attempting to deliver a package on the scheduled
delivery day or time, if the shipper or recipient requested a later delivery or
informed FedEx that the recipient location is closed or unavailable to accept
delivery on the originally scheduled delivery day or time.
11. Failing to obtain the signature option requested for shipments using FedEx
Delivery Signature Options.
12. Shipments released without obtaining a signature at residential addresses.
(See the Delivery Signature Options section.)
13. Shipments released without obtaining a signature at nonresidential addresses
if a signature release is on file. (See the Delivery Signature Options section.)
14. Our failure to honor package-orientation graphics (e.g., “up” arrows, “this end
up” markings), “fragile” labels or other special directions concerning packages.
(Hazardous Materials, cont.)
FedEx Ground Tariff
15. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
16. Your failure to ship goods in packaging approved by us prior to shipment where
such prior approval is recommended or required.
17. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser
tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for
specimens, and glass containers such as those used in laboratory test environments.
18. Your use of an incomplete, inaccurate, or invalid FedEx account number or your
failure to provide a valid FedEx account number in good credit standing in the
billing instructions on shipping documentation.
19. Our failure to notify you of any delay, loss or damage in connection with your
shipment or any inaccuracy in such notice.
20. Performance of any services will not constitute FedEx Ground as the shipper’s
or anyone’s agent for any purpose.
21. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases
or other items when not enclosed in outer packaging, or other general shipping
containers caused by adhesive labels, soiling or marking incidental to transportation.
22. Any package where FedEx Ground package scan records do not reflect
acceptance of the package by FedEx Ground from the shipper.
23. The shipper’s failure to delete all shipments entered into a FedEx self-invoicing
system, internet shipping device or any other electronic shipping method used
to ship a package, when the shipment is not tendered to FedEx. If you fail to
do so and seek a refund, credit or invoice adjustment, you must comply with
the notice provisions in Invoice Adjustments/Overcharges in the Billing section.
FedEx is not liable for any refund, credit or adjustment unless you comply with
those notice provisions.
24. Shipments of any plants and plant materials, ostrich or emu eggs, or live fish.
25. The shipment of any alcoholic beverages, firearms or tobacco products if you fail
to comply with the applicable terms and conditions.
26. Damage to computers, or any components thereof, or any electronic equipment
when shipped in any packaging other than:
a. The manufacturer’s original packaging, which is undamaged and has retained
a good, rigid condition.
b. Packaging that is in accordance with the FedEx packaging guidelines available
online at fedex.com/packaging.
c. FedEx laptop packaging, for shipments of laptop computers.
d. FedEx small electronic device packaging, for shipments of cell phones,
handheld computers, MP3 players and similar items.
e. FedEx tablet packaging, for shipments of tablet computers.
27. Our provision of packaging, advice, assistance or guidance on the appropriate
packaging of shipments unless such advice, assistance or guidance has been
approved in writing by FedEx Packaging Design and Development and the writing
expressly accepts liability in the event of a damaged shipment.
28. FedEx Ground does not provide protective services for transportation of perishable
commodities or of commodities requiring protection from heat or cold. Such
commodities will be accepted for transportation solely at the shipper’s risk for
loss of value or damage occasioned by exposure to heat or cold. The shipper
agrees to not file damage claims for perishable items.
29. FedEx will not be liable for the failure to provide any services or service options
where our records do not reflect that the services or service options were
selected by the shipper.
30. Our compliance or noncompliance with verbal or written delivery instructions
from the sender, recipient or persons claiming to represent the shipper or
recipient, including requests made by the recipient for delivery options using
FedEx Delivery Manager.
31. Our compliance or noncompliance with any request to intercept a shipment in
transit, or to prevent delivery.
32. The failure to properly designate a delivery address as a Residential Delivery or
Commercial Delivery, including delivery addresses that were processed through
any address verification function or program.
33. The shipper’s failure to provide accurate delivery address information.
34. Any shipment containing a prohibited item. (See the Prohibited Items section.)
35. Loss or damage to alcohol shipments unless an approved packaging type is used
or FedEx Packaging Design and Development has preapproved your packaging
prior to shipment. See the Alcoholic Beverages section for further information.
36. Our inability or failure to complete a delivery, or a delay to any delivery, due to
acts or omissions of customs or other regulatory agencies.
37. Delays in delivery caused by adherence to FedEx policies regarding the payment
of duties and taxes or other charges.
38. Our failure or inability to attempt to contact the sender or recipient concerning
an incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing
documentation; payment of duties and taxes necessary to release a shipment;
or an incomplete or incorrect customs broker’s address.
39. Hazardous-materials shipments that the shipper did not properly declare,
including proper documentation, markings, labels and packaging. FedEx Ground
will not pay a claim on undeclared or hidden hazardous materials and the FedEx
Money-Back Guarantee does not apply.
Limitations on Legal Actions
Any civil claim for overcharges must be brought within 18 months after the claim accrues.
Any civil claim for, including, but not limited to, any loss, damage, delay, misdelivery,
nondelivery, misinformation, any failure to provide information, or misdelivery of
information relating to the shipment, must be brought within two years and one day
from the date FedEx Ground gives written notice that FedEx Ground has disallowed any
part of the claim specified in the notice.
Any right you might have to damages, refunds, credits recovery of reliance interests,
disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable
relief whatsoever against FedEx Ground under any cause of action arising from the
transportation of any package pursuant to the FedEx Service Guide shall be extinguished
unless you first comply with all applicable notice periods and requirements in this tariff
including, but not limited to, the periods and requirements for providing notice under
the Billing, Claims and Money-Back Guarantee Policy sections. You and FedEx Ground
understand that timely and complete compliance with such notice periods and
requirements is a contractual condition precedent to your right to any relief whatsoever,
and you must plead compliance with those conditions precedent on the face of any
complaint that you file against FedEx Ground. You and FedEx Ground agree that FedEx
Ground cannot be considered to have breached any obligation to you unless or until
FedEx Ground wrongfully denies a claim submitted to FedEx Ground pursuant to the
notice periods and requirements contained in this tariff. Finally, you and FedEx Ground
agree that you will comply with applicable notice periods and requirements even if you
believe that such compliance will not result in relief from FedEx Ground or if you lack
knowledge regarding whether such compliance will result in relief from FedEx Ground.
You agree that you will not sue FedEx Ground as a class plaintiff or class representative,
join as a class member, or participate as an adverse party in any way in a class-action
lawsuit against FedEx Ground. Nothing in this paragraph, however, limits your rights to
bring a lawsuit as an individual plaintiff.
To the extent that any court finds that state rather than federal law applies to any
provision of this contract, the controlling law is the substantive law of the state in which
you tendered your shipment to FedEx Ground.
The performance of any services does not make FedEx Ground an agent of the
shipper or any third party for any purpose.
Money-Back Guarantee Policy
We offer a money-back guarantee for our services. This guarantee can be suspended,
modified or revoked at our sole discretion without prior notice to you.
A. Money-Back Guarantee. The money-back guarantee is your exclusive remedy in
the event of a service failure for the recovery of all or any portion of the FedEx charges
for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery
of charges for a service failure. There are no delivery commitments for shipments on
which the money-back guarantee is suspended.
1. FedEx Ground Money-Back Guarantee. At our option, we will, upon request,
either refund or credit your transportation charges in the event of a service failure
(which means if FedEx does not deliver the shipper’s standard ground and
multiweight ground package[s] by the end of the scheduled delivery day as
published on fedex.com).
2. FedEx Home Delivery Money-Back Guarantee. At our option, we will, upon
request, either refund or credit your transportation charges and residential surcharge
in the event of a service failure (which means if FedEx does not deliver the shipper’s
residential package[s] by the end of the scheduled delivery day as published on
fedex.com). For shipments designated as FedEx Date Certain Home Delivery, FedEx
Evening Home Delivery or FedEx Appointment Home Delivery, see the FedEx Home
Delivery Money-Back Guarantee for Convenient Delivery Options section below.
(Liabilities Not Assumed, cont.)
FedEx Ground Tariff
3. FedEx Home Delivery Money-Back Guarantee for Convenient Delivery
Options. At our option, we will, upon request, either refund or credit your
transportation charges, residential surcharge and the applicable convenient
delivery option charge in the event of a service failure (which means if FedEx
does not provide the FedEx Home Delivery convenient delivery option service
requested for the shipper’s package[s], as described below).
a. FedEx Date Certain Home Delivery Money-Back Guarantee. The FedEx
Date Certain Home Delivery Money-Back Guarantee applies if the shipment is
not delivered on the valid date requested. To be considered valid, the requested
date must be no earlier than the scheduled delivery as published on fedex.
com; cannot be a Sunday, a Monday or a FedEx holiday; and must be within
14 days from the pickup date. If the delivery date requested is invalid, the
FedEx Date Certain Home Delivery Money-Back Guarantee will not apply.
b. FedEx Evening Home Delivery Money-Back Guarantee. The FedEx
Evening Home Delivery Money-Back Guarantee applies if the shipment is not
delivered between 5 and 8 p.m. on or before the scheduled delivery date as
published on fedex.com.
c. FedEx Appointment Home Delivery Money-Back Guarantee. The FedEx
Appointment Home Delivery Money-Back Guarantee applies if the shipment
is not delivered within one hour before or after the time, and on the date,
requested by the recipient and agreed to by FedEx.
B. Limitations. The following limitations apply:
1. A credit or refund under the money-back guarantee will be applied only against
charges for the shipment giving rise to the credit.
2. At the sole discretion of FedEx, the money-back guarantee may not be honored
when the request is made by, or the information utilized to determine the status
of the package is determined by, a third party other than the payer of the charges.
3. The FedEx Ground Money-Back Guarantee applies to deliveries within the U.S.
For shipments destined to Canada, the FedEx Money-Back Guarantee only
applies to transportation charges related to brokerage-inclusive service.
4. If FedEx Ground utilizes the U.S. Postal Service or an interline cartage agent for
delivery to remote rural areas, the money-back guarantee only applies to the
portion of transportation provided directly by FedEx Ground.
5. Packages tendered to FedEx Ground for delivery on the day after Thanksgiving
will be scheduled for delivery on that day if the recipient business is open, but
in any event, the delivery commitment will be extended to the next business day
for application of the money-back guarantee.
6. Packages tendered for delivery on holidays that are business days for FedEx
Ground (for example, Good Friday and Presidents Day) will be scheduled for
delivery on that day if the recipient business is open. However, if the recipient
business is known by FedEx Ground to be closed due to the holiday, the packages
will be scheduled for delivery on the next business day the recipient is open, but
the money-back guarantee will not apply.
7. To be eligible for the FedEx Home Delivery Money-Back Guarantee for Convenient
Delivery Options, the shipper must have fulfilled the following conditions:
a. Prepare and attach to each package a 128 bar-code label showing the
delivery option requested. The shipper must also provide FedEx Ground
with the required electronic information for the service level selected.
b. Convenient delivery options are offered at the shipment level. To qualify as
a shipment, one or more packages must have the following:
– The same shipper number
– The same origin location
– The same ship date
– The same recipient address
– The same convenient delivery option selected
8. If a delivery later than the original scheduled delivery day or time is requested
by the shipper or recipient before the first delivery attempt is made, the delivery
commitment for application of the money-back guarantee policy will be adjusted
to account for the requested delivery date and/or time.
9. If the shipper or recipient informed FedEx that the recipient location is closed on
a certain day or at a certain time, or unavailable to accept delivery, the delivery
commitment for application of the money-back guarantee policy will be the next
C. Exceptions. FedEx will not be obligated to refund or credit your transportation
charges, residential surcharge or convenient delivery option charge if:
1. We provide you with proof of timely delivery, consisting of the date and time of
delivery and, if applicable, the name of the person who signed for the shipment,
or service-exception information reflecting that the failure to deliver timely
resulted from circumstances described under the Liabilities Not Assumed section.
2. The service failure resulted, in whole or in part, from any of the circumstances
described under the Liabilities Not Assumed section.
3. The shipper did not properly label the package in accordance with the FedEx
Service Guide, including, without limitation, affixing the correct business name
and contact name (for FedEx Ground packages) or recipient name (for FedEx
Home Delivery packages) and deliverable address (number, street, city, state,
and a five-digit ZIP code) and correctly placing the customer-specific FedEx
Ground or FedEx Home Delivery bar-code label on the package. For FedEx Home
Delivery packages, the shipper must print the letter “H” (Home) on the address
label in accordance with the FedEx Home Delivery label specifications.
4. The shipper did not timely and accurately transmit all electronic package-level
data required, including, but not limited to, any electronic package-level data
necessary for package sorting by FedEx Ground, to the extent required by the
Shipper’s Agreement with FedEx Ground. For FedEx Appointment Home Delivery
shipments, a valid telephone number for the recipient must be included in the
data-entry information when the shipment is processed.
5. The package was not picked up by a FedEx Ground driver at the shipper’s
location or an alternate address location, at a FedEx Office Print and Ship
Center, at a FedEx World Service Center, or at a FedEx Authorized ShipCenter
prior to that location’s regular scheduled pickup time. If a package is accepted
by FedEx Ground after a location’s regular scheduled pickup time, an additional
transit day may be added to the scheduled delivery date.
6. The package was tendered for transportation during the 14 calendar days
7. The shipment contained special instructions, including, but not limited to,
FedEx Ground Call Tag service and FedEx Delivery Signature Options.
8. There was an unexpected large release of packages from your shipping location.
9. A charge for additional handling or address correction applied; see Rates in the
FedEx Service Guide for details.
10. FedEx received a request to redirect the shipment from a delivery address to a
Hold at FedEx Location address.
11. The package was unauthorized (see the Package Restrictions [Size and Weight]
12. The shipment was undeliverable or returned.
D. Refund or Credit Requests. To qualify for a refund or credit due to a service
failure, you must notify us of the service failure and request a refund or credit in compliance
with the conditions listed below. If you do not comply with these conditions, you are
not entitled to receive a refund or credit and cannot recover compensation for a service
failure in any lawsuit.
1. You may request a refund or credit due to a service failure in the following ways:
a. Use our internet application FedEx Billing Online at fedex.com if you are a
registered user; or
b. Submit your request through the invoice adjustment feature at fedex.com; or
c. Submit the request via our telephone invoice adjustment system at
1.800.GoFedEx 1.800.463.3339 (say “billing”).
Note: Requests for a refund of FedEx Delivery Manager delivery-option fees
must be made by the recipient online at fedex.com/billingadjustment. See FedEx
2. Your notification of a service failure must include your FedEx tracking number
and invoice number, if applicable.
3. All requests for a refund or credit must be received via one of the approved channels
within 15 calendar days of the invoice date or within 15 calendar days from the ship
date if you are paying by credit card or in advance by cash, check or money order.
4. A partial payment against an invoice is not considered a request for invoice
adjustment or notice of a refund request. A notification of the reason for an
unpaid charge with your payment is not considered a request for an invoice
adjustment or notice of a refund request if the reason relates to a service failure.
(Money-Back Guarantee Policy, cont.)
FedEx Ground Tariff
(Including FedEx Authorized ShipCenter Locations)
Consolidators are responsible for complying with all applicable requirements including,
but not limited to, requirements for shipping hazardous materials and complying with
customs and other legal requirements applicable to packages tendered for international
If you tender packages to a consolidator instead of to us directly, the following
A. Consolidators are not agents of FedEx, and we are not responsible for any errors
or omissions made by them.
B. Inquiries or claims regarding shipments tendered to a consolidator must be directed
to the consolidator. We cannot assist the shipper, recipient or third party in these
situations, nor do we have any liability for lost, damaged or delayed shipments. The
consolidator is the shipper in such cases.
C. Consolidators may submit claims for refunds or credits for shipping charges under
the money-back guarantee policy. Neither the customer who tendered the package to
the consolidator nor the recipient is eligible for refunds or credits under the money-back
D. In order for a consolidator to receive packaging from FedEx, the consolidator must
first enter into a Packaging and Pricing Agreement or a FedEx Authorized ShipCenter
Agreement with FedEx.
E. Consolidators set their own rates for shipping. They may charge FedEx Retail Rates
for FedEx shipping services.
F. Inquiries regarding shipments paid for at a FedEx Authorized ShipCenter (FASC) must
be directed to the FASC.
G. FASCs are not required to have the FedEx Ground Declared Value Shipment Form at
their location. Dropoff customers should bring their own FedEx Ground Declared Value
Shipment Form to the FASC with declared value dropoff packages.
H. FedEx Ground assumes no liability, other than to the FASC, for lost, damaged or
delayed shipments paid for at an FASC, as the FASC is the shipper of these packages.
The FASC’s barcode must appear as the shipper’s bar code for all shipments paid for
at an FASC. FASCs are independently owned and operated businesses. See the FASC
representative for information regarding rates and services and the terms and conditions
of carriage. FASCs are not agents of FedEx.
Package Restrictions (Size and Weight)
A. FedEx Ground will accept for transport packages that weigh up to the maximum
package weight published in the FedEx Service Guide in effect at the time of shipment
and that measure up to 165 inches in combined length and girth. FedEx reserves
the right to assess additional handling, oversize package and unauthorized package
surcharges on any package whose dimensions are altered during transit, causing it to
meet the parameters for these charges.
MEASUREMENT OF LENGTH AND GIRTH:
a. Regular-Shaped Packages: The length and girth of a package is length plus
(two times the height) plus (two times the width). If the dimension includes a
fraction, a fraction of one-half or greater will be rounded up to the next whole
number; less than one-half will be rounded down to the next whole number.
b. Irregular-Shaped Packages and Regular-Shaped Articles With Hollow or
Open Spaces: To measure combined length and girth, assume the package
or article to be enclosed in a six-sided, rectangular container, and then
determine the combined length and girth as for regular-shaped packages.
B. Charge for Unauthorized Packages.
1. In addition to the other rates and charges named in this tariff, a charge of $57.50
per package will be assessed for the following conditions:
– Any package measuring more than 108 inches in length.
– Any package measuring more than 165 inches in length and girth combined.
– Any package weighing more than 150 lbs.
2. A charge of $100 per package will be assessed for any package weighing more
than 70 lbs. destined to the Yukon, Northwest Territories, Nunavut and Labrador.
This charge applies to postal codes A0K, A0P–A0R, A2V and X0A–Y9Z.
These packages are unauthorized, may be refused or returned to the shipper and will be
delivered at the option of FedEx Ground.
Packaging and Marking
A. All packages must be prepared and packed by the sender for safe transportation
with ordinary care in handling. Recipient address labels should be placed on both sides
of each package with an additional label enclosed inside. Any articles susceptible to
damage as a result of conditions that may be encountered in air ground transportation,
such as changes in temperature, must be adequately protected by proper packaging.
Each shipment must be legibly and durably marked with the name, address and ZIP code
of both the shipper and recipient. The ZIP code is crucial to the efficient movement of
the package through the FedEx Ground system.
New corrugated boxes in good, rigid condition large enough to allow cushioning
of contents on the top, bottom and sides should be used. For guidelines on packaging
specific commodities go to fedex.com/packaging. Items that cannot be packed into
cartons (auto tail pipes, mufflers, tires, rims, and so on) must have all sharp edges and
protrusions wrapped, and the address label must be secured using the tie-on tag or the
tire/crate label provided by FedEx (or you may secure it by wrapping pressure-sensitive
tape completely around the object). Briefcases, luggage, garment bags, aluminum cases,
plastic cases, computer cartons or similar types of items whose outer finish might be
damaged by adhesive labels, soiling, marking or other types of surface damage that
is normal with ordinary care in handling should be placed in a protective container for
shipment. Casters, wheels or rollers must be removed or packaged.
Expanded polystyrene foam coolers must be shipped inside a sturdy outer container
unless tested and approved for acceptance by FedEx Packaging Design and Development.
Information on how to submit your packaging for testing is available at fedex.com/
B. If a shipment is refused by the recipient, leaks, or is damaged, the shipment will be
returned to the sender, if possible. If the sender refuses to accept the returned shipment
or it cannot be returned because of leakage or damage due to faulty packaging, the
shipper is responsible for and will reimburse FedEx Ground for all costs and fees of any
type connected with the legal disposal of the shipment and all costs and fees of any
type connected with cleanup of any spill or leakage.
C. Fragile Articles/Orientation. Packaging for all fragile articles (including, but not
limited to, electronic and electrical devices, scientific testing equipment, fragile glass,
crystal, porcelain, or china) should be preapproved by FedEx Packaging Design and
Development prior to shipping.
D. Package Inspection and Testing. FedEx Ground reserves the right to request a
shipper to submit a representative sampling of the packaging for inspection and testing.
If the shipper fails to comply with our request to inspect and test the packaging, or the
sampling fails FedEx testing, FedEx Ground will not be liable for any damages due to
E. FedEx Ground may issue written notice to you if you repeatedly fail to adhere to
FedEx Ground’s packaging requirements due to your pattern or practice of insufficient
packaging. Claims for damage or loss associated with an identified pattern or practice of
insufficient packaging will be denied. Any such claim filed related to your shipments will
not be paid, regardless of which party files the claim, unless the claimant can establish
that the loss or damage did not result from a failure to use proper packaging. FedEx
Ground will continue to deny such claims until we determine that you have ceased the
pattern or practice of failing to adhere to the packaging requirements. Nothing in this
paragraph is intended to limit FedEx Ground’s right to deny a claim where the shipment
in dispute is found to have improper packaging.
F. Preshipment Inspection and Testing for Oversize Packages. At the sole
discretion of FedEx Ground, FedEx Ground may require a shipper of packages classified
as Oversize, as defined in the Rates section of the FedEx Service Guide, to submit a
representative sampling of the oversize packaging for inspection and testing. If the
shipper fails to comply with our request to inspect and test oversize packaging or
the sampling fails FedEx testing, FedEx Ground will not be liable for any damage to
shipper’s oversize packages.
For general packaging assistance, including packing, sealing and labeling tips
and information on how to submit your packaging for testing or evaluation, go to
Documents you may be interested
Documents you may be interested