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Glossary
GL-7
management console
The user interface for your Trend Micro product or ser-
vice.
MB
Megabyte—1024 kilobytes of data.
MTA (Mail Transfer 
Agent)
The program responsible for delivering email messages. 
Also see SMTP server.
notification
(Also see action and tar-
get)
A message that is forwarded to one or more of the fol-
lowing:
system administrator
sender of a message
recipient of a message, file download, or file 
transfer
online help
Documentation that is bundled with the graphical user 
interface.
Open Proxy Stopper 
(OPS) 
Associated with Trend Micro Email Reputation Services, 
this list contains IP addresses of servers that are open 
proxy servers and are known to have sent spam. 
outbound, outgoing
Email messages or other data leaving your network, 
routed out to the Internet.
outbound filtering
An optional feature of Hosted Email Security that filters 
outbound email messages for spam. This feature must 
be enabled before you can enable email encryption.
pattern file (also known 
as Official Pattern 
Release)
The pattern file, also referred to as the Official Pattern 
Release (OPR), is the latest compilation of patterns for 
identified threats. It is guaranteed to have passed a 
series of critical tests to ensure that you get optimum 
protection from the latest threats. This pattern file is 
most effective when used with the latest scan engine. 
T
ERM
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Trend Micro™ Hosted Email Security Administrator’s Guide
GL-8
payload
Payload refers to an action that a virus performs on the 
infected computer. This can be something relatively 
harmless, such as displaying messages or ejecting the 
CD drive, or something destructive, such as deleting the 
entire hard drive.
policies
Policies provide the initial protection mechanism for the 
firewall, allowing you to determine what traffic passes 
across it based on IP session details. They protect the 
Trusted network from outsider attacks, such as the scan-
ning of Trusted servers. Policies create an environment 
in which you set up security policies to monitor traffic 
attempting to cross your firewall.
proxy
A process providing a cache of items available on other 
servers that are presumably slower or more expensive to 
access. 
proxy server
A World Wide Web server that accepts URLs with a spe-
cial prefix, used to fetch documents from either a local 
cache or a remote server, then returns the URL to the 
requester.
public-key encryption
An encryption scheme where each person gets a pair of 
“keys,” called the public key and the private key. Each 
person's public key is published while the private key is 
kept secret. Messages are encrypted using the intended 
recipient's public key and can only be decrypted using 
his or her private key. Also see authentication and digital 
signature.
QIL (Quick IP List)
An early name for the Dynamic Reputation Database of 
Trend Micro Email Reputation Services.
Real-time Blackhole List 
(RBL)
A list of IP addresses of mail servers that are known to 
be sources of spam.
registration
The process of identifying yourself as a Trend Micro cus-
tomer, in some regions using a product Registration Key, 
on the Trend Micro Online Registration screen.
https://olr.trendmicro.com/registration
T
ERM
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XPLANATION
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Glossary
GL-9
Registration Key
A 22-character code, including hyphens, that in some 
regions is used to register in the Trend Micro customer 
database. Here is an example of a Registration Key: 
SM-27RT-UY4Z-39HB-MNW8.
Also see Activation Code.
Relay Spam Stopper 
(RSS) 
Associated with Trend Micro Email Reputation Services, 
this list contains IP addresses of mail servers that are 
open mail relays and are known to have sent spam.
RSS
See Relay Spam Stopper.
scan engine
The module that performs threat scanning and detection 
in the host product to which it is integrated.
seat
A license for one person to use a Trend Micro product.
SMTP
Simple Mail Transfer Protocol—A protocol used to trans-
fer electronic mail between computers, usually over 
Ethernet. It is a server-to-server protocol, so other proto-
cols are used to access the messages. 
SMTP server
A server that relays email messages to their destina-
tions.
SNMP
Simple Network Management Protocol—A protocol that 
supports monitoring of devices attached to a network for 
conditions that merit administrative attention.
SNMP trap
A trap is a programming mechanism that handles errors 
or other problems in a computer program. An SNMP trap 
handles errors related to network device monitoring. 
See SNMP.
spyware
Advertising-supported software that typically installs 
tracking software on your system, capable of sending 
information about you to another party. The danger is 
that users cannot control what data is being collected, or 
how it is used.
T
ERM
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Trend Micro™ Hosted Email Security Administrator’s Guide
GL-10
trigger
An event that causes an action to take place. For exam-
ple, your Trend Micro product detects a virus in an email 
message. This detection may trigger the product or ser-
vice to place the message in quarantine and to send a 
notification to the system administrator, message 
sender, and message recipient.
virus
A computer virus is a program – a piece of executable 
code – that has the unique ability to infect. Like biologi-
cal viruses, computer viruses can spread quickly and are 
often difficult to eradicate. 
In addition to replication, some computer viruses share 
another commonality: a damage routine that delivers the 
virus payload. While payloads may only display mes-
sages or images, they can also destroy files, reformat 
your hard drive, or cause other damage. Even if the virus 
does not contain a damage routine, it can cause trouble 
by consuming storage space and memory, and degrad-
ing the overall performance of your computer.
Web EUQ
See End User Quarantine.
zone
A zone can be a segment of network space to which 
security measures are applied (a security zone), a logi-
cal segment to which a VPN tunnel interface is bound (a 
tunnel zone), or a physical or logical entity that performs 
a specific function (a function zone).
T
ERM
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XPLANATION
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IN-1
A
accepted messages
2-16
Accepted Size report
Not Quarantined field
2-18
Quarantined field
2-18
Total Size field
2-18
activating Email Encryption service
2-7
activation
2-3
Activation Code
2-4
2-10
active
5-33
Add Keyword Expressions screen
3-10
adding a new rule
3-27
administration
5-10
Administration menu
change password
5-10
policy
3-2
administrative console
5-34
A-7
advantages
A-1
Approved Sender list
5-6
archived email
A-4
attachment, high-risk
3-6
B
blocked % of messages
2-16
Blocked field in Threats Summary Report
2-19
blocked messages
percentage of
2-23
blocked messages, percentage
2-16
blocked senders list
5-6
blocked traffic, incoming and outgoing
2-15
botnet
1-3
branding
5-21
browser requirements
C-2
bypass rules
3-20
C
CAPTCHA
3-23
C-10
case sensitive
3-13
change password
5-10
Clean field, Threats Summary report
2-19
clean message, number of
2-22
co-branding
5-21
confidentiality
A-2
configuring
mail transfer agent
2-6
connection-level, reputation-based filtering
1-3
contact, general information
B-3
content filtering
1-3
3-7
keyword expressions
weighting
3-11
3-12
with keywords
3-7
Index
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Trend Micro Hosted Email Security Administrator’s Guide 
IN-2
with regular expressions
3-10
case sensitivity of
3-11
content-based filtering
1-3
copying a rule
3-37
cost of using the service
A-2
CSV directory file
5-13
D
deactivated
5-34
decrypting email
3-21
default policies
3-4
3-6
high-risk attachment
3-6
message size
3-5
newsletter or spam-like
3-6
spam or phish
3-5
virus
cleanable
3-5
mass mailing
3-5
uncleanable
3-5
default settings
1-7
delay
A-4
deleting a rule
3-37
Denial of Service (DOS) attack
3-5
DHA. See directory harvest attacks.
digest, spam
4-4
4-6
4-12
directory harvest attacks
5-12
A-1
Directory Management screen
5-13
disable rules
3-3
disaster recovery
A-5
doctors
B-7
downtime
B-3
dynamic reputation settings
5-3
default
5-4
dynamic reputation slider
5-3
E
editing a rule
3-27
3-35
EICAR test file
B-7
email
archived
A-4
connection-level, reputation-based filtering
1-3
content-based filtering
1-3
delay
A-4
encryption
3-20
3-22
3-24
3-27
store
A-4
email connection-level, reputation-based filtering
1-3
email delivery
B-3
email delivery, time required for
A-4
email encryption
common uses of
3-20
configuring
3-21
decrypting
3-21
reading encrypted email
3-21
3-24
rule action
3-27
system requirements
3-22
Email Encryption Client
3-21
Email Encryption service
1-4
3-20
3-22
3-27
activating
2-7
add-on component
2-2
CAPTCHA
3-23
Open My Email button
3-23
purchasing
2-10
email message retention
quarantined messages
4-6
Email Reputation Services
1-3
Index
IN-3
email retention
A-5
email Technical Support
B-4
email, redirecting
A-2
enable rules
3-3
encrypt email message
rule action
3-20
encrypted message
decrypting
3-21
notification
3-22
encrypted messages, notifications for
3-22
encryption, add-on service
1-4
encryption, email
3-20
3-22
3-24
3-27
End User Quarantine
Forgot Password link
4-13
password reset by mail administrator
4-13
End User Quarantine site
4-11
ERS. See Email Reputation Services.
EUQ. See End User Quarantine.
exclusion level for high-volume mail servers
5-4
execution order of rules
3-25
expiration date
5-33
expired
5-34
exporting a user directory file
5-13
F
FAQs
A-1
features unique to the full version
1-4
filtering content
1-3
3-7
filtering content with regular expressions
3-10
firewall
A-3
Frequently Asked Questions
A-1
full service level
1-4
full version
1-4
full version features
1-4
fully expired
5-34
G
gateway
Internet gateway solutions
A-2
grace period
5-34
A-7
H
heuristic rules
1-3
high-risk attachment
3-6
high-volume mail servers
exclusion level
5-4
I
Import User Directory
5-13
Imported User Directories section
5-13
importing a user directory file
5-13
5-14
inbound filtering
1-4
Inbound Filtering version
user-level capabilities
2-12
inbound messages
5-34
incoming mail, blocked traffic
2-16
inline action
4-8
4-10
4-12
IP address of Hosted Email Security
1-2
IP addresses
A-3
IP exclusion setting
5-4
IP-level filtering
5-6
K
keyword expressions
3-13
weighting
3-12
keyword expressions link
3-9
3-21
Keyword Expressions screen
3-9
3-10
Trend Micro Hosted Email Security Administrator’s Guide 
IN-4
keyword, using with content-filtering
3-7
Knowledge Base
A-3
B-4
Knowledge Base URL
B-7
L
layers of protection
1-3
LDAP Data Interchange Format
5-12
LDIF
5-12
5-13
LDIFDE tool
5-13
instructions on using
5-13
levels of performance
B-3
levels of service
1-4
license expiration
A-7
license modes
5-33
A-7
logging on
2-10
logo
displaying company logo
5-22
usage
5-21
logs
4-14
mail tracking details
4-15
M
machine learning
1-3
Mail eXchange
redirect
A-2
Mail eXchange (MX) record
1-2
2-5
A-3
mail server availability
A-5
mail servers
block high-volume servers
5-2
high-volume
5-4
mail tracking
4-15
Mail Tracking Details
accepted
4-15
accepted for processing
4-15
blocked or delayed
4-15
deleted with a virus
4-15
delivered
4-15
processed
4-15
unresolved
4-15
mail tracking details
4-15
mail tracking log screen
4-14
mail transfer agent
2-6
maintenance
B-3
message flow
1-2
message size, default policy for
3-5
messages
accepted
2-16
blocked
2-16
2-19
blocked %
2-16
clean
2-19
not quarantined
2-18
phish
2-19
quarantined
2-18
spam
2-19
total
2-16
2-19
total size
2-18
virus
2-19
messages cleaned, number of
2-23
MTA unavailable
impact to mail
A-5
MX record
1-2
2-5
A-2
configure
2-5
redirecting
A-3
MX redirect
A-2
Index
IN-5
N
Not quarantined field
2-18
notification of encrypted email message
3-22
notifications
attaching original message
3-19
can only send to own domain
3-19
configuring
3-18
for monitor actions
3-26
recipients
3-18
stamp
5-34
variable list
3-19
O
online help
2-13
online registration site
2-10
order of rules, execution
3-25
other messages, number of field
2-23
outbound email stream
A-5
outbound filtering
1-5
2-7
contacting Trend Micro to request
2-8
outgoing mail
2-16
outgoing mail tracking
2-15
2-16
4-14
4-15
outgoing mail, blocked traffic
2-16
P
password
change
2-11
5-10
changing admin password
5-11
changing the administrative password
5-11
changing the end-user password (Web EUQ)
5-12
resetting end-user password
5-12
password reset
4-13
password-protected zipped files
3-6
attachments
3-6
pattern files
1-3
performance levels
B-3
phish
2-19
default policy for
3-5
number of (Threat Details report)
2-22
policy administration
3-2
rules list
3-3
policy settings, default
3-4
price
A-2
privacy
A-2
product maintenance
B-7
protection tiers
1-3
purchase Email Encryption
2-10
Q
QIL
5-8
Quarantine
4-3
email message retention
4-6
Quarantined field
2-18
Quarantined Spam screen
C-5
R
RBL
5-7
reading an encrypted email
3-21
redirect mail
A-2
regex
3-11
register online
2-10
Registration Key
2-2
Registration Key (RK)
2-10
regular expressions
3-10
3-11
available operators
3-11
Trend Micro Hosted Email Security Administrator’s Guide 
IN-6
filtering content with
3-10
reject messages
3-19
reports
blocked traffic
2-15
overview
2-13
Threats Summary
2-19
Total Traffic
2-15
reputation settings
dynamic
5-3
Reputation Settings screen
5-2
reputation-based filtering
1-3
reseller level
5-21
response code
5-34
retention of email
A-5
risk ratings
B-7
RK. See Registration Key.
routing
1-2
rule action
bypass a rule
3-20
reject a message
3-19
rules
adding
3-27
copying
3-37
deleting
3-37
editing
3-27
3-35
enable/disable
3-3
order of execution
3-25
rules list
3-3
S
Safe Computing Guide
B-7
scan engine refinements
B-7
scan limitations
bypass a rule
3-20
reject a message
3-19
rule action
3-27
secure messaging gateway, trustworthiness of
A-2
Security Information Center
B-7
B-8
sending suspicious code to Trend Micro
B-4
Service Authentication Key
5-27
5-28
service availability
B-3
service levels
1-4
service, levels of
1-4
settings, default
1-7
size of messages, default policy for
3-5
spam
2-19
default policies
3-5
3-6
spam catch rates
5-6
spam digest
4-4
4-6
4-12
approving senders or messages from within
4-8
4-12
inline action
4-10
plain text
4-9
system requirements
4-11
spam, number of
2-22
2-23
Standard Service
2-12
settings
5-5
store email
A-4
Submission Wizard
B-4
B-5
Support
contacting
B-2
Web-based resources
B-1
support by email
B-4
suspicious code
B-4
how to submit
B-6
suspicious files
B-4
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