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purchaseaSMARTinteractiveproduct.
l
IfyouwanttouseSMART Notebooksoftwarewithadevicethatisn’taSMARTinteractive
product,youmustpurchaseaproductkey.
Obtainingaproductkey
TheSMARTSoftwarePortalisawebservicethathelpsyouviewproductkeys,activationsand
otherinformationforyourSMARTsoftware.Currently,theSMARTSoftwarePortalisavailableonly
forEnglishspeakersinNorthAmericaandtheUnitedKingdom.Visittheportalat
licensing.smarttech.com.
IfyouliveoutsideofNorthAmericaortheUnitedKingdom,contactyourreseller
(smarttech.com/wheretobuy)toobtainaproductkey.
TIP
Ifyouloseyourproductkey,gotosmarttech.com/findproductkey.
ActivatingSMARTsoftwarewithaproductkey
Afteryouobtainaproductkey,youcanuseittoactivateSMARTsoftware.
ToactivateSMARTsoftware
1. InWindowsXPandWindows7operatingsystems,selectStart>AllPrograms>
SMART Technologies>SMARTTools>SMARTProductUpdate.
OR
InWindows8operatingsystem,gototheAppsscreenandthenscrolltoandpress
SMART Product Update.
TheSMARTProductUpdatewindowappears.
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2. Press ActivateorManageforthesoftwareyouwanttoactivate.
TheSMARTSoftwareActivationwindowappears.
NOTE
ThevalueintheStatuscolumnindicatesthestatusforeachproduct:
Value
Description
Installed
Thesoftwareisinstalled.
Activated
Thesoftwareisinstalledandactivatedwithaperpetualormaintenance
license.
Subscription Thesoftwareisinstalledandactivatedwithasubscriptionlicense.The
numberinparenthesesindicatesthedaysremaininginthesubscription
period.
Expiring
Thesoftwareisinstalledbutnotyetactivated.Thenumberinparentheses
indicatesthedaysremainingintheevaluationperiod.
Expired
Thesoftwareisinstalledbutnotyetactivated.Theevaluationperiodis
over.You’reunabletousethesoftwareuntilyouactivateit.
Unknown
Thesoftware’sstatusisunknown.
3. Press Add.
4. Followtheon-screeninstructionstoactivatethesoftwareusingtheproductkey.
Toviewproductkeys
1. InWindowsXPandWindows7operatingsystems,selectStart>AllPrograms>
SMART Technologies>SMARTTools>SMARTProductUpdate.
OR
InWindows8operatingsystem,gototheAppsscreenandthenscrolltoandpress
SMART Product Update.
TheSMARTProductUpdatewindowappears.
2. SelectTools>ViewLicenses.
TheProductKeysdialogboxappears.
3. Press OKwhenyou’redoneviewingtheproductkeys.
NOTE
Alternatively,youcanviewtheproductkeysforasingleproductbypressingtheproduct’s
nameintheSMARTProductUpdatewindow,andthenpressing Viewlicenses.
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SendingfeedbacktoSMART
WhenyoustartSMARTsoftwareforthefirsttime,adialogboxcouldappearaskingwhetheryou
wanttojointheSMARTCustomerExperienceProgram.Ifyouchoosetojointheprogram,the
softwaresendsinformationtoSMARTthathelpsusimprovethesoftwareforfuturereleases.After
startingthesoftwareforthefirsttime,youcanenableordisablethisfeaturethroughtheHelp
menu.
YoucanalsosendfeaturerequestemailstoSMART.
ToenabletheCustomerExperienceProgramtrackingfeature
SelectHelp>CustomerExperienceProgram>FeedbacktrackingON.
TodisabletheCustomerExperienceProgramtrackingfeature
SelectHelp>CustomerExperienceProgram>FeedbacktrackingOFF.
Tosendafeaturerequestemail
1. SelectHelp>SubmitFeatureRequest.
Anewemailmessageappearsinyourdefaultemailprogram.
2. Typeyourrequestinthenewemailmessage,andthenpress Send.
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Troubleshooting SMART Notebook
software
Troubleshootingfiles
239
TroubleshootingtheSMART Notebooksoftwarewindowandtoolbar
240
Troubleshootingdigitalink
241
Troubleshootingobjects
241
Troubleshootinggestures
243
TroubleshootingDPIsettingson4KUHDDisplays
243
ThischapterexplainshowtotroubleshootissueswithSMART Notebooksoftware.
Troubleshootingfiles
Issue
Recommendation
Yourfilecontainslargepicturesandrunsslowly
whenyouopenitinSMART Notebook
software.
Exportanoptimizedversionofthefile(see
Settingimageoptimizationpreferenceson
page 225).
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TroubleshootingtheSMART Notebooksoftware
windowandtoolbar
Issue
Recommendation
WhenusingSMART Notebooksoftwareonan
interactiveproduct,youoryourstudentscan’t
reachthetoolbar.
PressMovetoolbartotop/bottomofwindow
tomovethetoolbarfromthetopofthe
windowtothebottom.
TIP
Ifyouhaveaheight-adjustablewallmount,
youcanalsoadjusttheheightofyour
interactivewhiteboardordisplaysothat
studentscanreachit.
Toolbarbuttonsdescribedinthis
documentationdon’tappearonthetoolbar.
Ifadownarrow
appearsontherightsideof
thetoolbar,pressittodisplayadditional
toolbarbuttons.
Ifyourdesiredbuttondoesn’tappearwhenyou
clickthedownarrow
,youoranotheruser
mighthaveremovedthebutton(see
Customizingthetoolbaronpage 221).
Don’tspanmorethanafewbuttonsacross
rowstopreventthetoolbarfrombeingwider
thantheSMART Notebooksoftwarewindow.
Thereisn’tenoughroomonyourinteractive
producttodisplaythecontentsofapage.
PressViewScreens
,andthenselectFull
ScreentodisplaythepageinFullScreen
mode.
OR
SelecttheAuto-hidecheckboxtohidethe
tabswhennotinuse.
ThePageSorter,Gallery,Attachments,
Propertiesandothertabsdisappearwhenever
youpressoutsideofthetabs.
Pressoneofthetab’siconstodisplayit,and
thencleartheAuto-hidecheckbox.
Twousersarecreatingormanipulatingobjects
inSMART Notebooksoftwareona
SMART Board800seriesinteractive
whiteboard.Oneuserisusinghisorherfinger.
Theotheruserisusingapenfromthepentray.
Whentheuserusingthepenpressesabutton
inthetoolbar,theselectedtooloroption
changesfortheuserusinghisorherfinger
instead.
Theuserusingthepenmustpressbuttonsin
thetoolbarwiththepen,notwithhisorher
finger.
Formoreinformation,seeEnablingtwopeople
touseaSMART Board800series
interactive whiteboardonpage 215.
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Troubleshootingdigitalink
Issue
Recommendation
SMART Notebooksoftwaredoesn’trecognize
handwritinginyourlanguage.
Installtheappropriatelanguagepack(see
Settingthelanguageonpage 230).
Youwantyourhandwritingtoappearmore
smoothandnaturalinSMART Notebook
software.
UsetheCalligraphicpentyperatherthanthe
Standardpentype(seeWritingordrawing
digitalinkonpage 36).
You’rehavingtroublewritingsmoothlyin
SMART NotebooksoftwareonWindows7
operatingsystem.
TheSingleFingerPanningfeatureisturnedon.
Turnitoff(seesmarttech.com/kb/147470).
Whenyouwritewithapen,SMART Notebook
softwareonWindows7operatingsystem
interpretsyouractionsasmouseclicks.
TheFlicksfeatureisturnedon.Turnitoff(see
smarttech.com/kb/144274).
Troubleshootingobjects
Issue
Recommendation
Whenyoucreatea.notebookfileonone
computerandthenopenitonanother
computer,theobjectsinthefileappear
differently.
Thereareseveralpossiblecauses.The
followingarethemostcommon:
l
Youusedafontthat’sinstalledonone
computerbutnotontheother.
l
Thetwocomputershavedifferent
operatingsystems.
l
Thetwocomputershavedifferent
versionsofSMART Notebooksoftware.
Youwanttomove,resizeorotherwisechange
anobject,butwhenyoudoso,youalsomove,
resizeorotherwisechangeotherobjects.
Theobjectsaregrouped.Anychangesyou
maketooneobjectaffecttheotherobjects.
Selecttheobjects,andthenselectFormat>
Group>Ungrouptoungroupthem.Youcan
thenmove,resizeorotherwisechangethe
individualobjects.
Formoreinformation,seeGroupingobjectson
page 79.
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Issue
Recommendation
Youwanttomove,resizeorotherwisechange
anobjectbutcan’t.Alockicon
appears
insteadofamenuarrowwhenyouselectthe
object.
Theobjectislocked,whichpreventsyoufrom
makingchangestoit.Tounlocktheobject,
selectit,pressitslockicon
,andthenselect
Unlock.
Formoreinformation,seeLockingobjectson
page 118.
Oneobjectonapagecoversanother:
Youwanttochangethissothatthesecond
objectcoversthefirst:
Asyoucreateobjects,newerobjectscover
olderobjectsautomaticallyiftheobjectsarein
thesamepositiononthepage.
Youcanchangetheorderofobjects.Formore
information,seeRearrangingstackedobjects
onpage 71.
Whenyoufillanobjectwithapicturethatis
largerthantheobject,thepictureiscutoff:
Conversely,whenyoufillanobjectwitha
picturethatissmallerthantheobject,the
pictureistiled:
Whenfillinganobjectwithapicture,select
Scaleimagetofittoresizethepicturetofitthe
object:
Formoreinformation,seeChangingobjects’
propertiesonpage 64.
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Troubleshootinggestures
Issue
Recommendation
Themultitouchgesturesdescribedinthis
guidearen’tworkinginSMART Notebook
software.
Ensurethatyourinteractiveproductsupports
multitouchgesturesandthatmultitouch
gesturesareenabled.
TroubleshootingDPIsettingson4KUHDDisplays
SMARTrecommendsaDPIscalingfactorof125%for4KUHDdisplays.IfthecurrentDPIsettings
aresuboptimal,youmayreceiveanotificationinthetop-leftcornerofthefirstNotebookpage
whenNotebookstarts,askingyoutoincreasethedisplayDPI.Ifyoudismissthenotificationfive
timeswithoutaction,adialogboxappears.Thisdialogboxgivesyoutheoptiontolearnhowto
changetheDPIortodisablethenotification.
MoreinformationaboutchangingDPIsettingsisavailablehere:Increasethesizeofthescreen
displayforSMARTNotebookbyadjustingtheDPIsettings.
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