Information Sources
13 Information and Troubleshooting
91
SEAL Systems
2015-04-07
Application Converter
www.sealsystems.com
Version 2.4.0
System Description
Status File
.......................................................................................................................................................
content
The first line of the status file contains the return code and the second line the
status text, which both together represent the status of the conversion:
.......................................................................................................................................................
example
Case of success:
0
(return code 0)
ok
(status text in case of success)
Error case:
108
(return code > 0)
File ’t:\conv\input.doc’ not existing
(status text in case of error)
→ Return Codes - Reference, page 164
.......................................................................................................................................................
location
The status file  is located in the directory  of the file to be converted and the
converted file.
.......................................................................................................................................................
name
The status file has the same name as the document to be converted and the file
extension 
.log
.
.......................................................................................................................................................
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Information Sources
92
13 Information and Troubleshooting
Application Converter
2015-04-07
SEAL Systems
System Description
Version 2.4.0
www.sealsystems.com
Log File
.......................................................................................................................................................
content
In the log file, the process of the conversion is logged.
.......................................................................................................................................................
location
The log file is located in the directory specified by the 
AK_LOGDIR
environment
variable.
If the 
AK_LOGDIR
environment variable has not been set, the log file is saved in
the directory specified by the 
TMP
or 
TEMP
environment variable.
.......................................................................................................................................................
name
By default, the log file is named:
konverter.log
With the 
-logfile
parameter, you can change the name when calling Applica-
tion Converter.
.......................................................................................................................................................
log level
With the 
-v
parameter when  calling  Application Converter  or by setting the
AK_DEBUG
environment variable, the number of logged events can be increased.
.......................................................................................................................................................
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Information Sources
13 Information and Troubleshooting
93
SEAL Systems
2015-04-07
Application Converter
www.sealsystems.com
Version 2.4.0
System Description
Log File - Example
.......................................................................................................................................................
example
Log file 
konverter.log
:
[I] converter 2.3.0.23 from Feb  5 2008
[I] Windows Station is [WinSta0]
2008-07-24T18:50:38 [I] Start of the conversion
2008-07-24T18:50:38 [I] Use job file 'D:\knott.20080313tstok.ok.dvs-
viewserv_151.winnt5\data\dvs-view\6A3DB3AEF59E5040B7A46D7CEFAA9-
DA3\_VIEW.xls'
2008-07-24T18:50:38 [I] Initializing
2008-07-24T18:50:38 [I] Use configuration file 
'D:\knott.20080313tstok.ok.dvsviewserv_151.winnt5\tools\ap-
p-konv\bin_winnt5\/../appkonv.cfg'
2008-07-24T18:50:38 [I] Conversion of file 
'D:\knott.20080313tstok.ok.dvsviewserv_151.winnt5\data\dvs--
view\6A3DB3AEF59E5040B7A46D7CEFAA9DA3\_VIEW.xls'
2008-07-24T18:50:38 [I] Use Program 'Excel.Sheet.8' for file 
'D:\knott.20080313tstok.ok.dvsviewserv_151.winnt5\da-ta\dvs-
view\6A3DB3AEF59E5040B7A46D7CEFAA9DA3\_VIEW.xls'
2008-07-24T18:50:38 [I] Use configuration section '.xls'
2008-07-24T18:50:38 [I] Use OLE application: Excel.Applica-tion
2008-07-24T18:50:38 [I] <CAutoMutex::InitAndWait> Entered with Glob-
al\SEAL_EXCEL_C44C5BD3C240412AB39BC1F95313992B
2008-07-24T18:50:38 [I] <CAutoMutex::InitAndWait> Mutex is opend with 
0x000007c0
2008-07-24T18:50:38 [I] <CAutoMutex::InitAndWait> [Glo-bal\SEAL_EX-
CEL_C44C5BD3C240412AB39BC1F95313992B] Leave with ok!
2008-07-24T18:50:39 [I] Active Excel version is: 10.0
2008-07-24T18:50:40 [I] CALL GetTempPath
2008-07-24T18:50:40 [I] Temp Path is D:\knott.20080313tstok.ok.dvs-
viewserv_151.winnt5\data\tmp\
2008-07-24T18:50:40 [I] Tempfile is D:\knott.20080313tstok.ok.dvs-
viewserv_151.winnt5\da-ta\tmp\~Ko1255.tmp
2008-07-24T18:50:40 [I] CALL OleApp-Print to tempfile 
D:\knott.20080313tstok.ok.dvsviewserv_151.winnt5\da-ta\tmp\~Ko1255.tmp
2008-07-24T18:50:40 [I] <Printer::getPortName> For printer SEAL Systems 
PS Generic Excel Port c:\seal\data\tmp found
2008-07-24T18:50:40 [I] File 'D:\knott.20080313tstok.ok.dvs-
viewserv_151.winnt5\da-ta\tmp\~Ko1255.tmp' is deleted
2008-07-24T18:50:40 [I] Print Excel workbook
2008-07-24T18:50:42 [I] CALL MoveFileEx from 
D:\knott.20080313tstok.ok.dvsviewserv_151.winnt5\da--
ta\tmp\~Ko1255.tmp to D:\knott.20080313tstok.ok.dvsviewserv_151.win-
nt5\data\dvs-view\6A3DB3AEF59E5040B7A46D7CEFAA9DA3\_VIEW.ps
2008-07-24T18:50:42 [I] MoveFileEx successful
2008-07-24T18:50:42 [I] File 'D:\knott.20080313tstok.ok.dvs-
viewserv_151.winnt5\data\dvs-view\6A3DB3AEF59E5040B7A46D7CEFAA9-
DA3\_VIEW.ps' begins with '%!PS-Adobe'
2008-07-24T18:50:42 [I] End of conversion
.......................................................................................................................................................
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Both single page and multi-page Tiff image files String inputFilePath = Program.RootPath + "\\" 1.pdf"; PDFDocument doc = new PDFDocument(inputFilePath
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Troubleshooting
94
13 Information and Troubleshooting
Application Converter
2015-04-07
SEAL Systems
System Description
Version 2.4.0
www.sealsystems.com
13.2 Troubleshooting
.......................................................................................................................................................
in this chapter
In  this chapter,  you  find  solutions  to  knows  problems  which  can  occur with
Application Converter:
.......................................................................................................................................................
reference
Known problems which you can solve by settings in the correspondent applica-
tion are described here:
→ [APPSET4CONV_TEC]
.......................................................................................................................................................
Problem
Page
Recommended Procedure in Case of Error
95
Problems With All Applications
96
Problems With CorelDRAW
105
Problems With All Microsoft Office Applications
107
Error: Page Size Does Not Match
110
Problems With Microsoft Word
117
C# PDF File Merge Library: Merge, append PDF files in C#.net, ASP.
file to the end of another and save to a Remarkably, all those C#.NET PDF document page processing functions and then saved and output as a single PDF with user
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Office 2003 and 2007, PDF. 4. -. 8. rotate page. In the mode of single page view, click to rotate file page 90 degrees in clockwise.
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Troubleshooting
13 Information and Troubleshooting
95
SEAL Systems
2015-04-07
Application Converter
www.sealsystems.com
Version 2.4.0
System Description
Recommended Procedure in Case of Error
.......................................................................................................................................................
instructions
This is how you search the possible causes step by step in case of error:
.......................................................................................................................................................
Step
Action
1
Check the status file:
→ Status File, page 91
2
Check the log file:
→ Log File, page 92
3
Check, for  example, if  the  version  of  the  file  to  be  converted  is
supported:
→ Requirement, page 13
4
Check  if  the  correspondent  application  has  been  prepared
correctly for the configuration:
→ [APPSET4CONV_TEC]
5
Open the file to be converted on the conversion server under the
user, under which SEALService is running.
Start the PDF export or print manually.
This is an  important  step for the  further troubleshooting,  as the
problem might not  be reproducible  on  another  server. Thus  it is
possible to consider the influence of versions and user settings at
the troubleshooting.
6
Start Application Converter manually in the SEAL shell with the file
to be converted.
→ Start and Test Application Converter, page 30
7
If Application Converter will be started via SEALService, change to
the SEAL desktop right after the conversion error occurred in order
to see the messages that maybe hinder the conversion in the appli-
cation.
→ Integration by SEALService, page 31
→ [SEALSERV_TEC]
8
Check if one of the problems described in the following chapters
exists.
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and save as new PDF, without changing the previous two PDF documents at all. This guiding page will help you merge two or more PDF documents into a single one
how to rotate a page in pdf and save it; pdf rotate page and save
Troubleshooting
96
13 Information and Troubleshooting
Application Converter
2015-04-07
SEAL Systems
System Description
Version 2.4.0
www.sealsystems.com
13.2.1 Problems With All Applications
.......................................................................................................................................................
in this chapter
In context of all applications, the following problems are known:
.......................................................................................................................................................
Problem
Page
Conversion Hangs
97
Environment Variables Are Not Evaluated
98
Problem With Access Authorization
99
Problem When Accessing the Printer
100
Large Document Format Is Split
101
Low Quality of the PDF File
102
Problem With User-Specific Page Sizes
103
Conversion Via Adobe PDFMaker Hangs
104
Troubleshooting
13 Information and Troubleshooting
97
SEAL Systems
2015-04-07
Application Converter
www.sealsystems.com
Version 2.4.0
System Description
Conversion Hangs
.......................................................................................................................................................
causes
The hanging of the conversion could have many causes:
• In the background, the application  waits for the user to request a dialog
concerning a file to be converted, for example, due to the file is protected.
• The file contains macros that must not be executed or that lead to warn-
ings.
• Network drives for calling the macros cannot be accessed.
• The conversion has been started in the Perl debug mode.
.......................................................................................................................................................
trouble shooting
→ Recommended Procedure in Case of Error, page 95
.......................................................................................................................................................
Troubleshooting
98
13 Information and Troubleshooting
Application Converter
2015-04-07
SEAL Systems
System Description
Version 2.4.0
www.sealsystems.com
Environment Variables Are Not Evaluated
.......................................................................................................................................................
problem
The environment variable specified in 
plossys.ini
are not evaluated.
.......................................................................................................................................................
instructions
This is how you search for the possible cause:
.......................................................................................................................................................
related top-
ics
→ Environment Variables - Overview, page 33
.......................................................................................................................................................
Step
Action
1
Make sure that the changes has been specified in 
plossys.ini
in
the  section  correspondent  to  the current  Application  Converter,
usually 
[konverter\winnt]
.
Troubleshooting
13 Information and Troubleshooting
99
SEAL Systems
2015-04-07
Application Converter
www.sealsystems.com
Version 2.4.0
System Description
Problem With Access Authorization
.......................................................................................................................................................
access authoriza-
tion
The  OLE  applications  used  by  Application  Converter  are  known  as  DCOM
servers. For each of these DCOM servers, specific access and start authoriza-
tions exist. If Application Converter is started on operating system level, usually
there are no  access  problems due  to, in  most cases,  the DCOM  servers run
under the account of the user who has started the application.
However, it is different when Application Converter is integrated in a conver-
sion service in PLOSSYS netdome or as part of the conversion server in an SAP
environment for example. Then, Application Converter is started by SEALSer-
vice, which is running under its own user account and might have different priv-
ileges.
.......................................................................................................................................................
instructions
This is how you search for the possible cause:
.......................................................................................................................................................
Step
Action
1
In order to check the Application Converter's view to the applica-
tion, start the application directly by preceding the actual call with
the following command:
sealexecute -s -v
Here 
-s
stands for synchronous and 
-v
for visible.
example:
sealexecute -s -v 
„c:\programs\microsoft office\office10\winword.exe“
2
Change  the  call  of  Application  Converter  in  the  correspondent
conversion service or conversion script. By preceding the actual call
with the following command, you ensure  that  SEALService has a
connection to the desktop:
sealexecute -s -v
Here, 
-s
stands for synchronous and 
-v
for visible. The disadvan-
tage is that Application Converter is running in the foreground.
example:
sealexecute -s -v konverter.exe c:\tmp\test.doc
Troubleshooting
100
13 Information and Troubleshooting
Application Converter
2015-04-07
SEAL Systems
System Description
Version 2.4.0
www.sealsystems.com
Problem When Accessing the Printer
.......................................................................................................................................................
problem
The user executing Application Converter has too few privileges for accessing
the PostScript printer used for the conversion.
.......................................................................................................................................................
instructions
This is how you solve the problem:
.......................................................................................................................................................
Step
Action
1
Grant the required privileges to the user under which SEALService
is running. For this, open the 
Security
tab in the printer properties
of the PostScript printer. Activate 
Allow
at the privileges:
Manage this printer
Manage documents
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