APPENDIX G: TROUBLESHOOTING
SYMPTOM: My CHS no longer connects to my computer.
This is a known issue with the Microsoft
Bluetooth stack in Windows Vista when
using a USB Bluetooth adapter. Bluetooth
connection settings can sometimes become
corrupted after the computer suspends and
Make sure the CHS is discoverable and connectable. In
the Microsoft Bluetooth software, select the Socket CHS
in the Bluetooth device list (its status may be shown as
“Already Connected”), and click Next. If prompted, enter
the passkey 0000 (four zeroes). In the last screen, click
Finish. Do not remove the CHS from the device list
and re-add it.
You are using a computer with the
Broadcom (Widcomm) Bluetooth stack
using Bluetooth 2.0, which may have a
broken link key.
Socket highly recommends that you upgrade to a
Broadcom Bluetooth stack using Bluetooth 2.1 (a dongle)
or switch to the Microsoft Bluetooth stack (using either
Bluetooth 2.1 or 2.0).
When I try to connect the CHS to the PC, I get an error message saying that
SocketScan 10 could not open the COM port or had problems with COM port assignments.
SocketScan 10 is competing with another
application for the same COM port.
Make sure each COM port is assigned to only one
device. If needed, use the SocketScan Settings utility to
assign the CHS to a different incoming Bluetooth serial
You are running SocketScan 7 and
SocketScan 10 simultaneously.
Close SocketScan 7 and try reconnecting again.
You are running SocketScan 10 in user
mode on Windows 7 or Windows Vista
Run SocketScan 10 with administrative privileges. Right-
click on the SocketScan 10 desktop shortcut icon. Click
Properties. Click Advanced. Select Run as
administrator and click OK.
When I try to open Scanner Settings, an error message says that SocketScan failed
to set the scanner configuration mode.
The CHS is connected to a computer with
the Toshiba Bluetooth stack, and
SocketScan 10 keyboard wedge is running.
Ignore the message and click OK. The Scanner Settings
application will launch and work properly.
When I open SocketScan 10, an error message says it cannot determine which
Bluetooth stack is present.
Bluetooth is not enabled on your PC.
Enable Bluetooth on your PC. Make sure Bluetooth is
fully initialized before opening SocketScan 10.
After the CHS connects, an error message says the application failed to initialize properly.
Your system is missing .NET Framework
Install the latest version of .NET Framework with the
appropriate version of Runtime software.