65
Info-Tech Research Group
11
Advanced features are the market differentiators that make or
break a product
Feature
What We Looked For
Browser Control
Disable browser features, and whitelist
or blacklist sites on mobile browser.
Enterprise App
Portal
Portal for custom apps that are not
available through public app stores.
Hardware
Management
Ability to remotely disable a device’s
hardware features, altogether or in
specific conditions.
Help & Service
Management
Help desk integration, end-user
notifications, and remote-control
capabilities.
Individual Liable
Support
Support for separating corporate data
from personal data (e.g. selective data
wipe).
Integration
Integration with WLAN and other
enterprise systems.
Advanced Features
Info-Tech scored each vendor’s features as a summation of their individual scores across the listed advanced features.
Vendors were given one point for each feature the product inherently provided. Some categories were scored on a more
granular scale, with vendors receiving partial points.
Scoring Methodology
Feature
What We Looked For
Location Services
Ability to use GPS to locate individual
devices and view devices on a map.
Performance
Monitoring
Visibility into application performance,
network performance, and carrier
usage, with proactive alerting.
Platform Support
(Advanced)
Support for additional mobile operating
systems (webOS, Windows Phone,
BlackBerry) and/or other hardware.
Reporting
(Advanced)
Business intelligence features, such as
automated report generation and
distribution.
Security
Management
(Advanced)
Advanced security features, such as
jailbreak detection, verifying a remote
wipe, and advanced encryption.
Self-Service
Automated self-service provisioning and
problem resolution.