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Cleaning ............................................................................................... 157
Cyan Cartridge Low ............................................................................... 157
Cyan in wrong position ........................................................................... 157
Cyan Very Low ...................................................................................... 157
Device error, press OK ........................................................................... 158
Door open ............................................................................................. 158
Genuine HP supply installed .................................................................... 158
Incompatible <color> .............................................................................. 158
Incorrect supplies ................................................................................... 158
Install <color> cartridge .......................................................................... 159
Invalid driver Press [OK] ......................................................................... 159
Jam in Tray 1, Clear jam and then press OK ............................................. 159
Load tray 1 Press [OK] for available media ............................................... 159
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media .................... 159
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start ...................... 160
Magenta Cartridge Low .......................................................................... 160
Magenta in wrong position ..................................................................... 160
Magenta Very Low ................................................................................. 160
Manual Duplex Load Tray 1, Press OK ..................................................... 161
Memory is low. Press OK. ....................................................................... 161
Misprint, Press OK ................................................................................. 161
Print failure, press OK. If error repeats, turn off then on. .............................. 161
Rear door open ..................................................................................... 162
Remove shipping lock from <color> cartridge ............................................ 162
Remove shipping locks from cartridges ..................................................... 162
Replace <color> .................................................................................... 162
Supplies low .......................................................................................... 162
Unexpected size in tray 1 Load <size> Press [OK] ..................................... 163
Unsupported <color> Press [OK] to continue .............................................. 163
Used <color> in use ............................................................................... 163
Used <color> installed, to accept press OK ............................................... 163
Used supplies in use ............................................................................... 164
Yellow Cartridge Low ............................................................................. 164
Yellow in wrong position ......................................................................... 164
Yellow Very Low .................................................................................... 164
Paper feeds incorrectly or becomes jammed ............................................................................ 165
The product does not pick up paper ........................................................................ 165
The product picks up multiple sheets of paper ........................................................... 165
Prevent paper jams ................................................................................................ 165
Clear jams .......................................................................................................................... 166
Jam locations ........................................................................................................ 166
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Clear jams from the document feeder ...................................................................... 167
Clear jams in the paper input tray ........................................................................... 168
Clear jams from the output bin ................................................................................ 170
Clear jams from the rear door ................................................................................. 170
Improve print quality ............................................................................................................. 172
Check the paper type setting (Windows) .................................................................. 172
Check the paper type setting (Mac OS X) ................................................................. 172
Check toner cartridge status ................................................................................... 173
Print the supplies status page ................................................................... 173
Check the supplies status ......................................................................... 173
Calibrate the product to align the colors .................................................................. 173
Print a cleaning page ............................................................................................ 174
Perform additional print quality troubleshooting ........................................................ 174
Print the print quality page ...................................................................... 174
Interpret the print quality page ................................................................. 174
Inspect the toner cartridge for damage .................................................................... 175
Check the paper and printing environment ............................................................... 176
Use paper that meets HP specifications ..................................................... 176
Check the product environment ................................................................ 176
Check print job settings .......................................................................................... 176
Check the EconoMode setting .................................................................. 176
Adjust color settings in the printer driver .................................................... 177
Change the color theme for a print job ...................................... 177
Change the color options ......................................................... 177
Use the printer driver that best meets your printing needs ........................................... 178
Solve copy quality problems .................................................................................................. 180
Check the scanner glass for dirt and smudges ........................................................... 180
Check the paper settings ........................................................................................ 181
Check the image adjustment settings ....................................................................... 181
Optimize for text or pictures ................................................................................... 182
Edge-to-edge copying ............................................................................................ 183
Clean the pickup rollers and separation pad in the document feeder ........................... 183
Solve scan quality problems .................................................................................................. 185
Check the scanner glass for dirt and smudges ........................................................... 185
Check the resolution settings ................................................................................... 186
Check the color settings ......................................................................................... 186
Check the image adjustment settings ....................................................................... 187
Optimize for text or pictures ................................................................................... 188
Clean the pickup rollers and separation pad in the document feeder ........................... 188
Solve fax quality problems .................................................................................................... 190
Check the scanner glass for dirt and smudges ........................................................... 190
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Check the send-fax resolution setting ....................................................................... 191
Check the image adjustment settings ....................................................................... 191
Optimize for text or pictures ................................................................................... 192
Check the Error Correction setting ........................................................................... 192
Send to a different fax machine .............................................................................. 193
Clean the pickup rollers and separation pad in the document feeder ........................... 193
Check the Fit-to-Page setting ................................................................................... 194
Check the sender's fax machine .............................................................................. 194
Perform a fax diagnostic test ................................................................................... 195
The product does not print or it prints slowly ............................................................................ 196
The product does not print ...................................................................................... 196
The product prints slowly ........................................................................................ 197
Solve walk-up USB printing problems ...................................................................................... 198
The USB Flash Drive menu does not open when you insert the USB accessory ............... 198
The file does not print from the USB storage accessory ............................................... 198
The file that you want to print is not listed in the USB Flash Drive menu ........................ 199
Solve direct connection problems ........................................................................................... 200
Solve wired network problems ............................................................................................... 201
Poor physical connection ....................................................................................... 201
The computer is using the incorrect IP address for the product ..................................... 201
The computer is unable to communicate with the product ........................................... 202
The product is using incorrect link and duplex settings for the network ......................... 202
New software programs might be causing compatibility problems .............................. 202
The computer or workstation might be set up incorrectly ............................................. 202
The product is disabled, or other network settings are incorrect ................................... 202
Solve wireless network problems ............................................................................................ 203
Wireless connectivity checklist ................................................................................ 203
The product does not print after the wireless configuration completes ........................... 203
The product does not print, and the computer has a third-party firewall installed ........... 204
The wireless connection does not work after moving the wireless router or product ........ 204
Cannot connect more computers to the wireless product ............................................. 204
The wireless product loses communication when connected to a VPN .......................... 204
The network does not appear in the wireless networks list .......................................... 204
The wireless network is not functioning ..................................................................... 205
Perform a wireless network diagnostic test ................................................................ 205
Reduce interference on a wireless network ............................................................... 206
Solve product software problems with Windows ...................................................................... 207
A printer driver for the product is not visible in the Printer folder .................................. 207
An error message displayed during the software installation ....................................... 207
The product is in Ready mode, but nothing prints ...................................................... 207
Solve product software problems with Mac OS X ..................................................................... 209
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The printer driver is not listed in the Print & Fax list .................................................... 209
The product name does not appear in the product list in the Print & Fax list .................. 209
The printer driver does not automatically set up the selected product in the Print & Fax
list ....................................................................................................................... 209
A print job was not sent to the product that you wanted ............................................. 210
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ...................................................................................... 210
You are using a generic printer driver when using a USB connection ........................... 210
Remove software (Windows) ................................................................................................. 211
Remove software (Mac OS X) ................................................................................................ 211
9 Supplies and accessories .............................................................................................. 213
Order parts, accessories, and supplies ................................................................................... 214
HP policy on non-HP supplies ................................................................................................ 214
HP anticounterfeit Web site ................................................................................................... 214
Index ............................................................................................................................... 215
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1
Product introduction
●
Product views
●
Print product reports
●
Printer sharing disclaimer
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23
Product views
Product front view
1
Document feeder
2
Scanner
3
Output bin
4
Walk-up USB port
5
Power button
6
Input tray
7
Jam access door
8
Front door
9
Color touchscreen control panel
2
Chapter 1 Product introduction
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13
Product back view
1
Rear jam-access door
2
Power connection
3
Fax and telephone ports
4
Hi-Speed USB 2.0 port
5
Network port
Serial number and model number location
The serial number and product model number label is on the back of the product.
30
1
Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the
wireless network.
2
Touchscreen display
3
Attention light: indicates a problem with the product
4
Ready light: indicates the product is ready
5
Help button and light: provides access to the control panel help system
6
Right arrow button and light: moves the cursor to the right or moves the display image to the next screen
NOTE: This button illuminates only when the current screen can use this feature.
7
Cancel button and light: clears settings, cancels the current job, or exits the current screen
NOTE: This button illuminates only when the current screen can use this feature.
8
Back button and light: returns to the previous screen
NOTE: This button illuminates only when the current screen can use this feature.
9
Left arrow button and light: moves the cursor to the left
NOTE: This button illuminates only when the current screen can use this feature.
10
Home button and light: provides access to the Home screen
Control-panel Home screen
The Home screen provides access to the product features, and it indicates the product status.
4
Chapter 1 Product introduction
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Documents you may be interested
Documents you may be interested