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Paper feeds incorrectly or becomes jammed
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides so they are touching the paper stack without bending it.
4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt
to feed the paper manually. Load paper, and continue.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. 
Do not
fan the paper.
Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides so they are touching the paper stack without bending it.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides so they are touching the paper stack without bending it.
ENWW
Paper feeds incorrectly or becomes jammed
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Clear jams
Jam locations
Jams can occur in these locations:
1
Document feeder
2
Output bin
3
Rear door
4
Input tray
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few
sheets have been printed.
166
Chapter 8   Solve problems
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Clear jams from the document feeder
1. Turn the product off.
2. Open the document feeder cover.
3. Lift the document feeder roller assembly, and
gently pull the jammed paper out.
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Clear jams
167
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4. Close the document feeder roller assembly,
and then close the document feeder cover.
5. Open the scanner lid. If paper is jammed
behind the white plastic backing, gently pull it
out.
Clear jams in the paper input tray
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects is not covered by the warranty.
When removing jammed paper, pull it straight out from the product. Pulling jammed paper out of the
product at an angle can damage the product.
NOTE: Depending on where the jam is located, some of the following steps might not be necessary.
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Chapter 8   Solve problems
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1. Pull out the tray, and lift the jam access door
above the tray.
2. With both hands, grasp the paper, and
carefully pull it free from the product.
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Clear jams from the output bin
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
1. With both hands, grasp the paper, and
carefully pull it free from the product.
Clear jams from the rear door
1. Open the rear door.
CAUTION: The fuser is located above the
rear door, and it is hot. Do not attempt to
reach into the area above the rear door until
the fuser is cool.
NOTE: If the product language was not correctly set during installation, you can set the language
manually so the information pages print in one of the supported languages. Change the language by
using the System Setup menu on the control panel or the embedded Web server.
1. From the Home screen, touch the Setup 
button.
2. Touch the Reports button.
3. Touch the Supplies Status button to print the report.
Check the supplies status
Check the supplies status page for the following information:
Estimated percentage of cartridge life remaining
Approximate pages remaining
Part numbers for HP toner cartridges
Number of pages printed
Calibrate the product to align the colors
If the printed output has colored shadows, blurry graphics, or areas that have poor color, you might
need to calibrate the product to align the colors. Print the diagnostics page from the Reports menu on
the control panel to check the color alignment. If the blocks of color on that page are not aligned with
each other, you need to calibrate the product.
1. On the product control panel, open the System Setup menu.
2. Open the Print Quality menu, and select the Color Calibration item.
3. Select the Calibrate Now option.
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Improve print quality
173
Print a cleaning page
1. From the Home screen, touch the Setup 
button.
2. Touch the Service menu.
3. Touch the Cleaning Page button.
4. Load plain letter or A4 paper when you are prompted.
5. Touch the OK button to begin the cleaning process.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the
page that prints.
Perform additional print quality troubleshooting
Print the print quality page
1. From the Home screen, touch the Setup 
button.
2. Touch the Reports button.
3. Touch the Print Quality Page button.
Interpret the print quality page
This page contains five bands of color, which are divided into four groups as indicated in the following
illustration. By examining each group, you can isolate the problem to a particular toner cartridge.
Section
Toner cartridge
1
Yellow
2
Cyan
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Chapter 8   Solve problems
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