LIBERATE PEOPLE WITH
Remove the shackles and trust your people to
get on and make all the necessary decisions.
People work best when they are liberated and enjoy a high degree of
trust. There is a myth that trust has to be earned, that you start from a
zero base and build up to a position of total trust depending on whether
people behave in a trustworthy way. This is unrealistic and impractical.
All it does is breed suspicion.
The Tao (The Way of the Ways)says: “When you are lacking in trust,
others have no trust in you.”
One little thing you need to do as a new team leader is to start with
100 percent trust in your team members. Unless you have evidence to
the contrary, you should trust each of
them to get on and do the job, making
whatever decisions are necessary. There
should be no need for them to come
running to you every five minutes asking
permission to step out of line or spend
ten cents on a customer. In fact, there
should be no need for you to give
permission for anything other than major
expenditure. Ideally, your team members
should be empowered to choose their
own working hours, their own times for
meal breaks, as well as where to work,
who to talk to, and generally how to go about their jobs. That is total
Henry Stewart, chief executive of Happy Computers, says: “Providing
they operate within the principles of the company we give our people total
freedom in the way they work.” In Happy Computers people choose their
own working hours and job titles and have many other freedoms.
Trust gives another person the freedom to act on your behalf. You
are effectively assigning to another individual the power of attorney to
make decisions for you. Trust is at the cornerstone of all teamwork. It
Do you have
X%TRUST or Y%DISTRUST
in your team?