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15
251
Chapter
Accessibility and Technical Support
This section provides information on the following:
• “General Accessibility” on page251
• “Technical Support” on page253
General Accessibility
Hummingbird products are accessible to all users. Wherever possible, our software 
adheres to Microsoft Windows interface standards and contains a comprehensive 
set of accessibility features.
Access Keys
All menus have associated access keys (mnemonics) that let you use the keyboard, 
rather than a mouse, to navigate the user interface (UI). These access keys appear 
as underlined letters in the names of most UI items. (If this is not the case, press 
ALT to reveal them.) To open any menu, press ALT and then press the key that 
corresponds with the underlined letter in the menu name. For example, to access 
the File menu in any Hummingbird application, press ALT+F.
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Chapter 15: Accessibility and Technical Support
252
Once you have opened a menu, you can access an item on the menu by pressing 
the underlined letter in the menu item name, or you can use the arrow keys to 
navigate the menu list. 
Keyboard Shortcuts
Some often-used menu options also have shortcut (accelerator) keys. The shortcut 
key for an item is listed beside it on the menu.
Directional Arrows
Use the directional arrows on the keyboard to navigate through menu items or to 
scroll vertically and horizontally. You can also use the directional arrows to 
navigate through multiple options. For example, if you have a series of radio 
buttons, you can use the arrow keys to navigate the possible selections.
Tab Key Sequence
To navigate through a dialog box, press the TAB key. Selected items appear with a 
dotted border. You can also press SHIFT+TAB to go back to a previous selection 
within the dialog box. 
SPACEBAR
Press the SPACEBAR to select or clear check boxes, or to select buttons in a dialog 
box.
ESC
Press the ESC key to close a dialog box without applying new settings.
Enter
Press the ENTER key to select the highlighted item or to close a dialog box and 
apply the new settings. You can also press the ENTER key to close all About boxes.
ToolTips
ToolTips appear for all functional icons. This feature lets users use Screen 
Reviewers to make interface information available through synthesized speech or 
through a refreshable Braille display.
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Technical Support
253
Microsoft Accessibility Options
Microsoft Windows environments contain accessibility options that let you change 
how you interact with the software. These options can add sound, increase the 
magnification, and create sticky keys.
To enable/disable Accessibility options:
1. In Control Panel, double-click Accessibility Options
2. In the Accessibility Options dialog box, select or clear the option check boxes on 
the various tabs as required, and click Apply.
3. Click OK.
If you installed the Microsoft Accessibility components for your Windows system, 
you can find additional Accessibility tools in the Accessibility program group on 
the Start menu.
Technical Support
Administrators can contact Hummingbird Technical Support to report problems 
or suggest enhancements. We require product and company information before 
we can investigate any problems. For your convenience, the Hummingbird BI 
Configuration Manager utility can quickly assemble most of the required 
information and automatically add it to an e-mail message. Even the address is 
automatically filled in, so all you need to do is add a description of your problem 
to the body of the message and click Send. For more information on using the 
Hummingbird BI Configuration Manager utility, consult the utility’s online help.
To start the Hummingbird BI Configuration Manager utility:
ɼ
On the Start menu, navigate to the program group folder for your BI 
application (BI Server or BI Query), then click BI Configuration Manager.
For Technical Support services, please use the contact information for your area, 
or visit the Technical Support web site at:
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Chapter 15: Accessibility and Technical Support
254
http://www.hummingbird.com/support  
Using the Trace Utility 
Hummingbird provides a trace utility with the software to help troubleshoot 
problems you are having. The trace utility simplifies problem-solving by 
monitoring the activity of your products. If you are having problems with the 
software, Technical Support may ask you to run the trace utility, reproduce the 
problem, save the trace information, and send us the resulting trace file. 
To run the trace utility, double-click 
trace.exe
from one of the following 
locations:
Program Files\Hummingbird\BI\Query
Program Files\Hummingbird\BI\Server
For information on configuring the trace utility, see Trace Help.
Hummingbird Ltd.
1 Sparks Avenue, Toronto, Ontario, Canada M2H 2W1
North America
Tel: 1 800 486 0095 (8:00 am - 8:00 pm EST)
Fax: 1 613 548 7616
Email: hbi-support@kingston.hummingbird.com
Europe (Except UK 
and Scandinavia)
Tel: +33 1 55 35 96 80 (9:00 am-6:00 pm GMT + 1hr)
Fax: +33 1 42 61 31 87
Email: fr-bi-support@hummingbird.com
UK and Scandinavia a Tel: +44 (0)118-902-9507 (9:00 am-5:00 pm GMT)
Fax: +44 (0) 118 978 9325
Email: uk-support@hummingbird.com
Other Locations
Tel: +1 613 548 4355 (8:00 am-8:00 pm EST)
Fax: +1 613 548 7616
Email: hbi-support@kingston.hummingbird.com
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255
Index
Symbols
!= operator
51
52
"and/or" qualifications
47
# formatting character
71
% wildcard character
in qualifications
53
&& text string
174
&«prompt» text string
173
&d text string
173
&dn text string
173
&p text string
173
&pp text string
173
&q text string
173
&t text string
172
* formatting character
71
*= operator
215
.bak files
61
.gqa files
21
.gql files
23
.gqu files
21
.qrd files
80
232
.qrr files
80
232
.qry files
39
80
< operator
51
52
<= operator
51
52
= operator
51
52
=* operator
215
> operator
51
52
>= operator
51
52
\ formatting character
71
_ formatting character
71
_ wildcard character
53
A
aborting queries
37
accessibility, general
251
ad hoc
drill-down mode
120
queries
20
34
administrator in BI Query
16
administrator-layer files
30
location
30
split data model
21
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Index
256
aggregate functions
185
and grouping
186
applying to attributes
190
AVERAGE
188
189
AVERAGE DISTINCT
188
COUNT
188
189
COUNT DISTINCT
188
example of grouping with
186
grouping after calculating
189
grouping before calculating
190
MAXIMUM
188
MINIMUM
188
SUM
188
189
SUM DISTINCT
188
aliased data
85
data values file
86
in queries
87
aliases for data objects
218
Allow Dynamic Relationships preference
206
Allow Non-Select SQL permission
150
alphabetic sort order
129
ANSI SQL/89 outer join syntax
215
ANSI SQL/92 outer join syntax
215
appending rows
132
applications
exporting results to, overview
233
using buttons to export results to
233
Attribute Name box
42
attribute window
checking available data values
45
creating queries
34
grouping attributes
190
modifying SQL
217
qualification tree
42
sort box
38
sorting rows
38
attributes
definition
18
in variables
109
placeholders in variables
110
qualifying
41
qualifying other attributes
49
selecting
35
attributes, calculated
overview
193
creating
194
automatic variables
107
Automatically Order Outer Joins
211
permission
212
preference
212
AVERAGE aggregate function
188
AVERAGE DISTINCT aggregate function
188
average, results
131
B
Begins With operator
52
BETWEEN operator
51
54
BI Query
overview
15
administrator
16
disconnecting from DBMS
32
exiting
31
opening a data model
28
Reports
20
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Index
257
starting
28
BI Query Admin
16
administrator
16
BI Query Reports
20
BI Query Update
16
BI Query User
16
BI Server
25
environment
27
logging on
30
Repository
25
system permissions
26
terminology
26
BI Server permissions
Publish Queries from Admin
242
Publish Queries from User/Update
242
Schedule Queries
249
BI Server security
securing queries
244
BIGroupID variable
108
using in a query qualifier
115
BIUserID variable
108
using in a query qualifier
115
borders, adding to standard reports
171
building queries
35
buttons
19
export options
231
exporting results to applications
233
for combining results sets in Excel
238
C
calculated attributes
overview
193
creating
194
deleting
198
editing
198
qualifying other attributes
49
selecting functions for
197
calculated columns in standard reports
163
deleting
165
editing
165
calculating a function
grouping after
189
grouping before
190
calculations
185
performing on results
131
calculations, in standard reports
adding grand totals
163
basing one on another
164
in report columns
163
cancelling
qualifications
42
queries
37
cells, changing width
119
characters
inserting/deleting in results/reports
71
spaces appearing as nulls
55
strings containing wildcards
53
Choose Relationship dialog box
existing relationships in
208
chronological sort order
129
circular queries
218
outer joins in
223
with correlations
219
221
without correlations
222
223
Index
258
Classic (ANSI SQL/89) outer join syntax
215
clearing previous queries
36
column width, changing in results
119
columns
hiding/showing in results
129
130
joining
135
138
reordering
37
reordering in results
129
results, calculations
131
specifying order
37
columns in standard reports
adjusting size of
166
banding
168
changing heading style
170
combining
167
headings
156
reordering
129
stacking
169
combined data models
20
23
combined queries
exporting
39
saving
39
combining columns
138
combining qualifications
47
combining results sets
132
in Excel
238
commands
Dynamic Data Exchange (DDE)
237
common language names, substitute for 
database names
85
86
component queries in super queries
deleting
126
editing
123
Condition box
42
conditional prompts
overview
91
creating
101
naming
101
connection files
changing outer join syntax
215
changing the current connection
32
connecting to a DBMS
32
connection files, default
32
Contains operator
53
copying results for export
119
226
correcting errors in super query windows
127
correcting queries
61
correlation names
218
correlations, circular queries without
222
COUNT aggregate function
188
Count All modifier
48
COUNT DISTINCT aggregate function
188
creating
freehand queries
144
creating tables
in the database
203
204
curly braces
around prompts
99
for text entry
78
customizing data models
21
customizing results for users
115
D
data aliasing
Index
259
overview
85
creating a data values file for
86
modifying with text editor
86
using in queries
87
data formats
63
ambiguous
77
converting year formats
77
correcting invalid data entry formats
78
data entry formats
76
data type formats
64
date entry format
77
formatting options
65
in standard reports
157
modifying SQL
216
number-entry format
76
opening the Format dialog box
68
order of formatting options
66
predefined formats
65
target types
67
data formats, options
category-specific options
65
Computed String option
66
Null values option
65
order of options
66
String option
65
data formats, specifying
default formats
69
for boolean data
73
for data entry
76
for numeric data
74
for years (number of digits)
77
the Computed String option
72
the Null Values option
70
the String option
70
data models
18
customizing
21
opening
28
retrieving
29
split
30
types
20
data models, combined
20
23
data models, passwords
28
data models, split
20
21
data objects
definition
18
in circular queries
218
querying
56
relating
205
206
data sets
.qrr files
200
overview
200
character delimiters in
201
comments in
201
file extensions
200
format
201
in qualification trees
202
using .qrd files as a data set
202
using as a qualifier
202
viewing
202
data type formatting categories
64
data values
checking
45
loading all
45
qualifying with
45
Index
260
data values files
79
overview
79
aliasing data
86
in conditional prompts
101
naming
80
naming for use in prompts
80
order of use
81
storing
80
types
80
using in prompts
81
using in queries
85
data values query files
creating
84
defined
80
location for
39
naming
84
saving
39
data values results files
creating
82
creating with a text editor
83
defined
80
naming
82
using as a data set
202
database
overview
16
connections to
32
creating tables from query results
204
functions in variables
112
records
16
supported operators
56
date formats
automatic conversion of
77
DBMS connections
16
32
DBUserID variable
108
using in a query qualifier
115
DDE commands
combining
237
238
for Excel
237
new
237
paste
237
run
237
specifying
236
default data values query
45
79
default export options, setting and 
overriding
231
default results options
228
default text ornaments
172
deleting component queries
126
deleting dynamic relationships
209
deleting operations in super queries
126
deleting user-defined objects
205
deleting values in qualification tree
42
Design mode
25
Design windows
19
disconnecting from DBMS
32
displaying data values
45
displaying prompt values in queries
103
displaying results
form view
118
spreadsheet view
118
Distinct modifier
48
Does Not Begin With operator
53
Does Not Contain operator
53
Does Not End With operator
53
duplicate values, eliminating
48
192
dynamic relationships
205
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