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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation
Direct Connect Installation and Configuration
Stopping the Cisco Security Agent
To stop the Cisco Security Agent so that Direct Connect can be started, follow the steps below:
Step 1
Click the show hidden icons button in the notification area of the Windows taskbar to expand the list of 
icons.
Figure C-3
Show Hidden Icons Button
Step 2
Right-click the Cisco Security Agent icon.
Figure C-4
Cisco Security Agent Icon
Step 3
Click Security Level. Then click Off for the Security Level.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation 
Direct Connect Installation and Configuration
Figure C-5
Security Level
Installing Direct Connect
To install Direct Connect using the installation wizard, follow these steps:
Step 1
Insert the Direct Connect CD.
Step 2
Click the Direct Connect executable file on the CD to launch the installation wizard.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation
Direct Connect Installation and Configuration
Figure C-6
Contents of Direct Connect CD
Step 3
On the Welcome screen of the Direct Connect Setup Wizard, click Next.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation 
Direct Connect Installation and Configuration
Figure C-7
Welcome Dialog Box
Step 4
Review the terms of the License Agreement. Click the I accept the terms of the License Agreement 
radio button.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation
Direct Connect Installation and Configuration
Figure C-8
License Agreement
Step 5
Click Next. 
Step 6
Click Browse to choose the location of the installation.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation 
Direct Connect Installation and Configuration
Figure C-9
Installation Location
Note
The default installation directory for Direct Connect is C:\CSI\DirectConnect. 
Warning
The installation directory path cannot contain any spaces. Changing the default installation directory 
to C:\CSI\Direct Connect will result in a File Not Found Exception.
Step 7
Click Install to start the installation.
The Direct Connect Installing screen appears.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation
Direct Connect Installation and Configuration
Figure C-10
Direct Connect Installing Screen
Step 8
When the installation is complete, click Next. 
The installation confirmation screen confirms that installation was successful (see figure below).
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation 
Direct Connect Installation and Configuration
Figure C-11
Confirmation of Installation
Step 9
Restart Microsoft Windows.
Verifying that the Installation of DC is Correct
To verify that the installation is correct and complete, follow these steps:
Step 1
Navigate to C:\CSI\DirectConnect.
Step 2
Confirm that your directory structure includes the folders seen in the figure below.
Figure C-12
Direct Connect Directory Structure
Step 3
Navigate to your desktop and confirm that the Direct Connect and the Restart DC Server icons are 
visible. If the Direct Connect icon is missing, navigate to C:\CSI\DirectConnect\bin\DirectConnect 
and create a desktop shortcut for DirectConnect.exe.
Step 4
Navigate to C:\CSI\DirectConnect\bin\DirectConnect.
Step 5
Open the DirectConnect.exe.config file.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation
Direct Connect Installation and Configuration
Step 6
Edit the REM_IP value of the cv_service_url as seen in the example below:
<DirectConnect.Properties.Settings>
<setting name="cv_service_url" serializeAs="String">
<value>http://REM_IP/resc/services/VirtualAgentServices.VirtualAgentServicesHttpSo
ap11Endpoint/</value>
</setting>
Note
The URL entered for the value must use “http” instead of “https” since DC does not support 
HTTPS.
Step 7
Save the file before closing.
Step 8
Click Restart DC Server on desktop.
Step 9
Click the Direct Connect icon on the desktop to ensure that the application starts. Upon starting the 
application, it asks the user to enter the expert DN. Use a valid DN to start DC.
Configuration of Direct Connect
In order to set configuration options for DC, follow these steps:
Step 1
Navigate to C:\CSI\DirectConnect\bin\DirectConnect\.
Step 2
Open the RemotingService.exe.conf file.
Step 3
Edit the file based on the information in the table below.
Table C-1
Direct Connect Configuration Options
Option Name
Description
Valid Values
ImageFormatIsJpeg
Allows you the option of using 
tiling or JPEG
• True - Use JPEG
• False - Use Tiles
• Default - False
ImageMinQuality
Allows you to set the JPEG 
encoding value
• Min - 1
• Max - 100
• Default - 10
ImageMaxQuality
Allows you to set the JPEG 
encoding value
• Min - 1
• Max - 100
• Default - 85
ImageLowBandwidthWidth
Allows you to set the width of 
the lowest possible resolution 
image
• Integer value greater than 1
• Default - 528
ImageLowBandwidthHeight
Allows you to set the height of 
the lowest possible resolution 
image
• Integer value greater than 1
• Default - 384
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Appendix C      Direct Connect Installation 
Direct Connect Installation and Configuration
Step 4
Save the file before closing it.
DC Configuration in CAD
Follow the steps below to ensure DC is configured correctly in the agent’s CAD.
Step 1
Open the Cisco Desktop Workflow Administrator.
Step 2
Navigate to Work Flow Configuration.
ImageDynamicQuality
Allows you the option of 
dynamically toggling interactive 
mode
• True - Enable interactive mode
• False - Disable interactive 
mode
• Default - True
ClientDisplayStatus
Allows you the option of 
displaying bandwidth and fps on 
the client
• True - Show bandwidth & fps
• False - Hide bandwidth & fps
• Default - False
ImageMaxBitRate
Allows you to set the allocated 
bandwidth, measured in MBps. 
Increase this value to use more 
bandwidth, resulting in a higher 
quality session.
• Positive float
• Default - 0.4
BitRateBufferFactor
Allows you to set the size of the 
client cache used in determining 
the overall quality
• Positive float
• Default - 4
ImageAcquisitionIntervalMillis Allows you to set how often to 
capture screen in milliseconds
• Min - 16 (60 fps)
• Max - 1000 (1 fps)
• Default - 200 (5 fps)
Option Name
Description
Valid Values
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