Cisco Remote Expert Manager READ, eREAD, and mREAD User Guide
Chapter 3 READ and eREAD Collaboration
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The Document widget holds the most frequently printed customer documents and prints them at the
REICs for customers. The types of files supported in the Document widget are PDF, TXT, and image
(jpg, jpeg, bmp, gif, and jfif.jpe) files.
The Remote Expert Manager (REM) manages REIC information such as the REIC that the customer call
originated from and the peripherals that are connected to that Interactive Experience Client (IEC). When
the remote expert wants to print a document for the customer, the REM sends the document to the printer
connected to the USB port on the IEC where the customer has originated the call.
The remote expert can upload additional PDF, text or image files from their workstation, preview them,
and then print them to the customer.
Documents that are uploaded and printed from the remote expert’s workstation will not be available in
the Document widget pane for future use. Documents must be uploaded into the Remote Expert Admin
Console (REAC). Refer to the Cisco Remote Expert Manager 1.9.2 Administration Guide for more
information on how to upload documents.
The Documents widget has three panes: a pane that lists all the documents available, the document
preview pane, and a pane that indicates the job status.
Three Panes in the Document Widget
The left pane shows all the server side documents available to the remote expert. If there are many
documents in the window, the remote expert can use the Filter to search for specific documents.