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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide 
Chapter  3      READ and eREAD Collaboration
Collaboration Widgets
When the remote expert selects a video in the video list pane, the video appears in the preview pane as 
shown in the figure below. The preview window contains a video player to play and stop the video, 
maximize the player, and control the volume. To preview the video, the remote expert clicks on one of 
the play buttons (either the arrow in the video player toolbar below the video or the arrow that appears 
on top of the video).
Figure 3-22
Video that is Ready for Previewing
Video Status Pane
After the Stream button is clicked, the video name and its streaming status appears in the Video Status 
pane. Unlike a print job, video streaming can be stopped by clicking the Stop button in the Action 
Figure 3-23
Video Status Pane
If multiple videos were chosen for streaming, all the video names appear in the Video Status pane in a 
queue. The queue indicates which video is currently being viewed by the customer at the REIC. After 
streaming the first video, the next video in the queue will be streamed. The status types are: 
To Be Viewed
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Chapter  3      READ and eREAD Collaboration 
Additional Collaboration Features
If the remote expert stops the first video stream, the second video will start streaming automatically. The 
remote expert can stop any video from streaming by clicking the Stop button beside it. Stopped videos 
show the status as “Stopped” in the Video Status pane (see figure below).
If video is being streamed and a Direct Connect application share is initiated, the video which is 
currently being streamed is stopped and the status is streaming videos pane is shown as “Stopped” (see 
figure below).
Figure 3-24
Video Status Pane Showing a Stopped Video
The video will not stream for the remote expert. However, the remote expert can preview the same video 
file if necessary in the Video Preview pane.
Additional Collaboration Features
In addition to the various widgets mentioned above, eREAD and READ have the following functionality 
in its status bar:
Signature Capture
Session Result
Figure 3-25
Collaboration Buttons
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide 
Chapter  3      READ and eREAD Collaboration
Additional Collaboration Features
When the collaboration features have been engaged, no other collaboration features can be used except 
for the widgets. For example, if you have turned on the signature capture, you cannot scan a document 
but you can print a document. Similarly, if you have turned on the scanner, you cannot capture a signature 
or stream a video. All the additional collaboration buttons can be disabled in eREAD and READ. Please 
refer to the Cisco Desktop Administrator User Guide on how to turn the features off.
The customer can place a document in the scanner in the customer pod and you can scan the document 
so you can see it on your desktop.
Follow these steps to scan a document at the customer pod:
Step 1
Ask the customer to place the document in the scanner. 
Step 2
Click the Scan button on eREAD or READ.
Figure 3-26
Scan Button
On the agent’s side, the Scan Controller dialog box opens in eREAD or READ.
Figure 3-27
Scan Controller Dialog Box
On the customer pod, the customer sees a dialog box with a Start Scan button.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Chapter  3      READ and eREAD Collaboration 
Additional Collaboration Features
Figure 3-28
Scan Dialog Box on the Customer Pod
Step 3
Now you will take control of the customer pod screen. In the Scan Controller dialog box, click the Take 
Control button.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide 
Chapter  3      READ and eREAD Collaboration
Additional Collaboration Features
Figure 3-29
Take Control Button
The Scan button is activated and the customer sees the “Please wait, Now the Agent controlling the 
scanner” message.
Figure 3-30
Message Indicating that the Agent Is Controlling the Scanner 
Step 4
Click the Scan button.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Chapter  3      READ and eREAD Collaboration 
Additional Collaboration Features
Figure 3-31
Scan Button in the Scan Controller Dialog Box
Step 5
Click OK in the Scan dialog box to accept that the command has been successfully sent to the customer 
Figure 3-32
Scan Command Successful
The customer will see the “Now the Agent is Scanning the Document” message.
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Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide 
Chapter  3      READ and eREAD Collaboration
Additional Collaboration Features
Figure 3-33
Scanning in Process on Customer Pod
When the scan has completed, the “Scan Complete. Please Wait for Agent to download and view the 
document” message appears
Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Chapter  3      READ and eREAD Collaboration 
Additional Collaboration Features
Figure 3-34
Scan Completed on Customer Pod
Step 6
Click OK in the Scan pop up box when notified that the scan is complete.
Figure 3-35
Scan Completed on Agent Side
The Get Image button is activated in the Scan Controller dialog box.
Step 7
Click the Get Image button.
Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide 
Chapter  3      READ and eREAD Collaboration
Additional Collaboration Features
Figure 3-36
Get Image Button in the Scan Controller Dialog Box
Step 8
Click OK in the Scan dialog box to accept that the command has been successfully sent to the customer 
Figure 3-37
Command Successful 
On the customer pod, the dialog box closes and the customer sees the logo.
The scanned document appears in the web browser. 
Cisco Remote Expert Manager READ,  eREAD, and mREAD User Guide
Chapter  3      READ and eREAD Collaboration 
Additional Collaboration Features
Figure 3-38
Scanned Document
Step 9
Click Open or Save to view or save the document to your desktop.
Step 10
Click Close to exit Scan.
You will need to close scan in order to use any of the other collaboration features.
Signature Capture
The customer’s signature can be captured for contracts or verification. The customer will use their finger 
or stylus to sign the touchscreen depending on the capabilities of the touchscreen. An image of that 
signature is then sent to the agent.
Cisco does not guarantee that any digital signatures captured using Remote Expert can be used for 
legal documents in all countries. Check with your local laws.
The signature captured should be safeguarded to protect the person who signed it. Check with your 
local laws as to safeguarding digital signatures. Cisco accepts no responsibility for the misuse of any 
signatures captured.
Follow these steps to capture a signature at the customer pod:
Step 1
Click the Signature Capture button on eREAD or READ.
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