50
GL-1020 Scan Operator’s Guide
71
ERROR MESSAGES
Error Messages Defined
Message
Action (End User)
Scan kit Internal Error (SK1)
Restart the controller. If the controller is not
restored, contact the Network Administrator
Scan kit Internal Error (SK2)
Restart the controller. If the controller is not
restored, contact the Network Administrator.
Select either Public or Private scan.
Private scan may require a password.>
Internal memory used is NN%.
Determine the job in progress by reviewing the
Scan Jobs screen in TopAccess. When a job is
present, either wait for it to complete, or delete
it. If the job won’t complete, delete it. If the
error persists, restart the controller. If the error
still persists after restarting the controller,
contact the Network Administrator.
Select either Public or Private scan.
Private scan may require a password. >
Shared memory used is NN%.
Delete unnecessary data stored on the
controller. Use the GL TWAIN Driver to delete
data from the GL_TWAIN folder, or an
appropriate application to delete data from the
GL_SHARE folder.
Scan Kit Internal Error (SK3)
Restart the controller. If the controller is not
restored, contact the Network Administrator.
Scan Kit Internal Error (SK4)
Database access error. Restart the controller.
If the controller is not restored, contact the
Network Administrator.
Scan Kit Internal Error (SK5)
Restart both the controller and the copier. If
the controller is not restored after restarting,
contact the Network Administrator.
Scan Kit Internal Error (SK6)
Scanning cannot be started due to the copier
status. Make sure that the operation on the
copier is correctly set up and then retry
scanning.
Invalid group password
Finish glass scan (a document is on the ADF).
To read the original from the ADF, try again
after the glass scan is complete.
44
72
GL-1020 Scan Operator’s Guide
Finish glass Scan (Max page reached)
The number of pages has reached the
maximum (100 pages or 200 images if
duplex). Finish scanning.
Finish glass Scan (A document is on ADF) A document on the glass is being scanned.
Wait until the current scan process is complete
before using the ADF scan function.
Finish glass Scan (Job full)
Finish scanning, reduce the resolution, or
change the document type to “Text” or “Text/
Photo,” to scan again.
Finish ADF Scan
Place an original on the ADF.
100 sheets can be set on the ADF. To
continue, repeat the operation.
The number of sheets has reached the
maximum. Reduce the number of sheets to
scan again.
Job Overflow. To continue, repeat the
operation.
The amount of data has reached the
maximum for a scan.
Reduce the amount of data to scan again
using any of the following methods:
1. Reduce the number of pages.
2. Reduce the resolution.
3. Select Text/Photo or Text mode.
Job Overflow. Finish ADF scan.
The amount of data has reached the
maximum for one scanning. Reduce the
amount of data to scan again using any of the
following methods:
1. Reduce the number of pages.
2. Reduce the resolution.
3. Select Text/Photo or Text mode.
When this error occurs during continuous
scanning, data scanned before the error
occurred is stored.
To use the stored data, press the Finish key.
Error Messages Defined
Message
Action (End User)
15
GL-1020 Scan Operator’s Guide
73
Scanner Memory full. Job is canceled
The scanner memory is full and your request
has not been accepted. Use TopAccess to
determine the job in progress. When any job is
present, either wait for the job to be
completed, or delete it. If the job won’t
complete, delete it. If the error persists, restart
the controller. If the error still persists after
restarting the controller, contact the network
administrator.
Error Messages Defined
Message
Action (End User)
38
74
GL-1020 Scan Operator’s Guide
TWAIN DRIVER ERRORS
Cannot Find the GL-1020
Problem Description:
Cannot find the controller using the
Search
button.
Corrective Action:
Confirm that the user workstation and controller are properly
connected to the NetBIOS network. Make sure that the selected
workgroup name is correct. If the controller is out of the subnet in
which user's workstation exists, enable access to the controller
via NetBIOS over TCP/IP by specifying the controller’s machine
name and IP address in WINS server or lmhosts file in the user's
workstation. Then try entering the controller’s machine name
directly in “Machine Name.”
Cannot Access TWAIN Folder
Problem Description:
Cannot access the \\GL-1020\GL_TWAIN folder from Windows
®
Explorer.
Corrective Action:
This network folder contains Scan to TWAIN documents and can
be accessed only using the GL-TWAIN Driver.
TWAIN Driver Dialog Does Not Appear
Problem Description:
Initiated the TWAIN image acquisition mode from an application,
but the GL-TWAIN Driver dialog box does not appear.
Corrective Action:
The GL-TWAIN Driver dialog box may be hidden behind other
windows. Minimize all other windows. If you cannot find the
dialog box, enable the “Show UI” feature of the GL-TWAIN
Driver from the application. See the Scan Readme file for more
detail.
Cannot Acquire Document
Problem Description:
Cannot acquire a document using the GL-TWAIN Driver.
35
GL-1020 Scan Operator’s Guide
75
Corrective Action:
The GL-TWAIN Driver is carefully tested with several TWAIN-
compliant applications. Some applications need to be configured
to connect to the GL-TWAIN Driver. See the Scan Readme file
for supported applications and configuration tips.
B/W Image Reversed.
Problem Description:
Image is acquired but the black and white areas of the image are
reversed.
Corrective Action:
Some applications may handle Black and White pixilation
incorrectly. Enable the “Reverse Image” option from the
application and try again.
Cannot Acquire Multi-Page Document
Problem Description:
Cannot acquire a multipage document from an application.
Corrective Action:
Some applications do not support multipage scan from TWAIN
I/F, or need to be configured to acquire multipage documents. See
the Readme file on the Scanner Client CD-ROM.
Cannot Open a Password Protected Folder or
Document
Problem Description:
A folder or document is password protected and you don't know
which password to apply.
Corrective Action:
The folder password is the same as the corresponding template
group password. Document passwords are the same as the
corresponding template password. If the group password
changes, the corresponding TWAIN folder password changes
also. Document passwords remain the same as the template
password when the document is scanned originally, even if the
template password changes subsequently.
12
GL-1020 Scan Operator’s Guide
76
SCAN TAB REFERENCE
The Scan tab has two submenus:
Scan Jobs allows you to view the list of current scan jobs, and
to delete jobs from the queue
Templates allows you to create, edit and delete scan templates
and template groups.
This chapter describes the fields and controls on each page of these
submenus.
34
GL-1020 Scan Operator’s Guide
77
SCAN JOBS PAGE
When you click the Scan Jobs submenu, the Scan Jobs page
displays the list of current scan jobs and provides controls for:
Accessing the scan logs
Refreshing the page
Deleting scan jobs
Scan Jobs List
This table has eight columns:
Checkmark—check the boxes in this column to select scan jobs.
To select all jobs, click the button in the column heading.
Group—displays the name of the template group for each job.
Template—displays the name of the template for each job.
Agent—displays the scan transfer agent for each job.
Status—displays the status of each job.
Pages—displays the number of scanned pages for each job.
Time—displays the time and date each job started (was scanned).
Detail Status—displays further information about the job.
You can sort the table by Group, Template, Agent, Status or Time.
The default sort sequence is ascending order of Time, indicated
by the up arrow in the column heading. To sort the table on a
different column, click its heading.
Controls
Job Log—click this link to view the log of completed scan jobs.
Message Log—click this link to view scan messages.
Refresh—click this link to update the scan jobs list.
Delete—click this button to cancel the selected scan jobs. A
confirmation message appears. Click
OK
to delete the jobs.
47
78
GL-1020 Scan Operator’s Guide
TEMPLATES PAGES
You use these pages to create, edit and delete scan templates. To
access these pages:
1 On the
Scan
tab, click the Templates submenu.
By default, the main Templates page opens listing all
templates in the Public group.
2 If the Templates list doesn’t appear, click the
Templates
link.
3 To view the templates in a private group, click the down
arrow to open the
Group
listbox and select the group.
Templates List Page
This page contains a table listing all templates in the selected
group and provides controls for:
Going to the Template Groups pages
Selecting a different group
Creating new templates
Editing existing templates
Deleting templates
Templates Table
This table has five columns:
Checkmark—check the boxes in this column to select templates.
Padlock—a padlock icon in this column means the template is
password protected. If you try to edit or delete the template, a
Password popup appears.
Icon—shows the icon displayed for each template on the copier’s
control panel.
Template Name—displays the name of each template.
Agent—lists the scan transfer agent used by each template.
You can sort the table by Template Name or by Agent. The
default sort sequence is in ascending order of Template Name,
indicated by an up arrow in the column heading. To sort by agent,
click the Agent heading.
Controls
To create, edit or delete public templates, you must be logged in
as an administrator. If you are using TopAccess in end-user mode,
55
GL-1020 Scan Operator’s Guide
79
the
New
,
Edit
and
Delete
buttons are hidden for the Public template
group.
Template Groups—click this link to create, edit or delete template
groups. Alternatively, you can create a new group when creating
a new template.
Group—to view templates in another group, click the down
arrow and select the group.
New—click this button to open the New Template page.
Edit—this button is enabled when you select a single template in
the table. Click it to edit the selected template.
Delete—this button is enabled when you select one or more
templates in the table. You can delete multiple templates
provided they aren’t password protected. Templates with
passwords must be deleted one at a time. When you click this
button to delete the selected template(s) a confirmation message
appears.
New Template Page
This page opens when you click
New
on the Templates list page. It
has three main parts:
Entering template identification details and optionally setting
a password
Selecting the scan settings
Selecting the transfer agent settings
The first two parts are the same for all templates. The third part
varies according to the scan transfer agent you select.
When you have defined the new template and click
OK
, the
template is added to the template table and you return to the
Templates list page.
Template Identification
Caption—enter a name for the template in these fields (up to 11
characters in each). If you use both fields, they are joined by an
underscore to form the template name.
Template Group—displays the group name selected on the
Templates list page. To select a different group, click
Cancel
to
return to the Templates list page. To create a group, click
New
Group
to open the New Template Group popup.
40
80
GL-1020 Scan Operator’s Guide
Owner—enter the name of the template’s owner (up to 32
characters).
Padlock symbol—optionally, check
Password protect this template
to enable the Password and Confirm Password fields.
Password—enter a password for the template (5 digits displayed
as asterisks).
Confirm Password—enter the password again.
Template Icon—select an icon to display for this template on the
copier’s control panel.
Scan Settings
Choose the settings for your template from the drop-down list
boxes:
Double Sided Scan—choose from Single (default), Duplex Book,
or Duplex Tablet.
Rotation—choose from No Rotation (default), 90 Right, 90 Left,
or Rotate 180.
Document Type—choose from Text (default), Text/Photo, or
Photo.
Resolution—choose from 150 dpi, 200 dpi (default), 300 dpi, 400
dpi, or 600 dpi.
Note: When scanning to TopAccessComposer, select only
600 dpi. When scanning to iFax, select only 200 dpi.
Exposure—choose Auto (default), or select a specific level if
necessary.
Original Size—Choose:
Auto (default) for original documents that have the same
page size throughout (copier detects size of first page)
Mixed Original Sizes if the original document uses more than
one page size (copier detects size of each page)
A specific size if this template applies to documents that are
always on the same size paper.
Send email—optionally check one or both of these boxes to
receive notification by email. The Email Address box is enabled.
Email Address—enter your email address (up to 90 characters).
Documents you may be interested
Documents you may be interested
