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eCopy PDF Pro Office provides the most accurate conversion of PDF files into editable,
searchable XPS, Corel WordPerfect and Microsoft
Word, Excel or PowerPoint documents —
complete with fully-formatted text, columns, tables and graphics. It even lets users combine all
pages of a PDF document into a single Excel worksheet. Support for Windows 7 Jump Lists
provides quick access to recent files and common PDF creation and conversion tasks.
Combine files and remove or replace pages with drag-and-drop ease. View and select pages
from a source document — Word, Excel, PowerPoint, WordPerfect, XPS, JPG, BMP or TIF —
to insert into a target document. It makes document assembly faster and simpler than ever.
Users across the enterprise can collaborate more effectively with annotation tools that let them
add notes, stamps, call-outs and more to PDF documents. The Comment Panel Plus makes it
easy to view, organize, prioritize and update comments.
eCopy PDF Pro Office enables customers to deliver documents that look as good in print as
they do on the screen — no matter where they send them. They can combine any type of file
and/or folder into striking PDF Portfolios that are viewable with any popular PDF reader. Add
attractive, interactive cover pages that guide the audience. Document owners can include
photos, graphics, movies, audio, or 3D drawings to create compelling communication pieces.
Only eCopy PDF Pro Office enables professionals to perform all of these tasks and more —
using a single, lightweight software package. eCopy PDF Pro Office enables business and legal
Create, edit, and mark up industry-standard PDF files
Convert PDF to and from Office formats
Redact and highlight automatically with Advanced Search
Sign documents electronically
Compare document versions automatically
Convert and create forms
Connect with popular Enterprise Content Management solutions
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Smarter and More Product Network MFD Scanning. Everyone can scan and share
documents when eCopy PDF Pro Office connects directly to the eCopy Share Scan
Inbox. Users can create a high-speed on-ramp to document workflows.
A better PDF Solution for MFD Customers. They can Create and share PDF files
with any PDF application. Convert PDF files into editable, fully-formatted Microsoft
Office and Corel WordPerfect files. Edit directly within a PDF file, adding copy,
rearranging words and even changing graphics.
Fill and save PDF forms. Using FormTyper™ users can convert static forms into
fillable PDF forms that they can complete, save and email
Scan directly to PDF. Includes one-click scanning to PDF by pre-setting scanner
preferences. Scan and highlight, cross-out, underline or redact — all in a single step.
Manage multi-layer graphics. View, select, merge and flatten layers created by
programs like AutoCAD
and Microsoft Visio
Bring multimedia to PDF. Embed Flash and Microsoft
Silverlight into PDF files to
create attention-grabbing multimedia documents — quickly and easily
Protect sensitive documents. Control viewing, printing and modifications by adding
passwords with secure encryption and permission controls to PDF documents. Or, flatten
everything in a document to protect sensitive information during file sharing or archival.
Meet accessibility standards. Automatically tag PDF files to ensure document
compliance with Section 508 and other accessibility standards
Connect to document management systems. Connect seamlessly to Microsoft
Services v3, Servers 2003, 2007, 2010; Autonomy iManage WorkSite
8.3,8.5; OpenText DocsOpen 4, Connectivity Solutions (eDocs/Hummingbird) 6, 5.2
LiveLink 9.7; and LexisNexis CaseMap 8.5 for enterprise-wide document management
from each user’s desktop.
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Pre-Sales support for eCopy ShareScan v5 is provided by your local CBS Pre-Sales Analyst,
Imaging Solutions Specialist, and the NTSC. Please contact these resources to assist with the
capture and analysis of customer requirements so as to ensure the solution is properly
configured and customer expectations are appropriately set.
Customers with a valid support and maintenance contract are entitled to remote support (via
phone, email and web), free patches, bug fixes, and upgrades as they become available. On-site
support is not included in the software maintenance contract and must be funded by
Subscription Support Services.
Implementation & Training
When selling eCopy ShareScan v5, a minimum of three (3) days of Implementation Services is
required for installation and training. Contact the NTSC to determine the appropriate number of
Implementation Services required for additional opportunities.
Pre-Sales Systems Analyst
Imaging Solutions Specialist
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In recent years, the office equipment industry has seen significant change in product capabilities
as well as associated customer expectations. Today’s office equipment products (MFDs,
copiers, etc.) offer more features, functionality and integration scenarios that ever before. To
ensure customers realize the maximum benefit from their technology investment, a
comprehensive set of services including: implementation, end-user/administrator training, and
post-sales support must be provided.
Canon Business Solutions has traditionally positioned some of these as value-add services that
were provided on a free-of-charge basis, to both new and existing customers. While this
approach was sufficient in the past, the burden placed on the Service and Systems organization
by these new, more capable hardware and software solutions has significantly increased.
Coupled with competitive margin erosion, the necessity to develop a new approach to the
delivery of these services is critical. Simply put, a fee-based model encompassing the entire
lifecycle of the solution (installation, training, support) is required in order to effectively
compete and win solutions business.
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From basic software installation and configuration to comprehensive systems analysis and
process re-engineering, Implementation Services enable CBS to deploy a wide range of Canon
and third party solutions that solve customer’s business problems, differentiate CBS from the
competition, and add value to the sale. This inevitably it can increases margins and
commissions. In Sales Order Maker (SOM) you’ll find that every solution CBS offers has a
unique Implementation Service line item associated with it.
Implementation Services & the SOW Process
Implementation Services are scoped out during the pre-sales process and the number of hours
required is reflected in the associated Statement of Work (SOW) document. The Statement of
Work (SOW) is the by-product of all the pre-sales work performed by your support resources
(Analysts, Specialists, the NTSC, CUSA, third party vendors, etc.). It’s delivered to the
customer with the Acquisition Agreement then submitted with the order paperwork.
SOW documentation is the by-product of all the pre-sales work you and your Analyst have
performed during the sales process. It helps define the deliverables associated with the solution,
establish lines of responsibility between the customer and CBS, and set expectations so that the
installation goes smoothly.
Canon Business Solutions has worked to put structure around the delivery of end-user training
surrounding Canon-branded hardware and software solutions. This structure includes: learning
objectives and training expectations for each Canon engine as well as learning paths for
production engines. The policy surrounding hardware training was announced in the fall of
2007 and re-released in Jan 09. It establishes a fee-based structure for all end-user hardware
training inclusive of imageRUNNER and imagePRESS engines. For imageRUNNER engines,
the policy establishes training entitlements that contemplate one (1) initial training session and
one (1) follow-up session within ninety (90) days of installation. Thereafter, all training is
billable through Subscription Support Services or Time & Materials. imagePRESS engines also
include entitlements that provide both one (1) Basic and one (1) Advanced Operator Training
session with each engine purchase.
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The NTSC help desk provides customers with remote support on a wide range of Canon and
third party hardware and software solutions. This support is includes remote triage via phone,
email, web-based, etc. support that extends beyond typical help desk activities (redeploying
software, re-configuration of a solution, extensive admin or end user training) is billable via
Subscription Support Services.
Subscription Support Services
Subscription Support Services are can be purchased at the same time as the solution
(hardware/software) or added at a later time. Once Subscription Support Service units are
consumed, the account can be recharged by purchasing additional Subscription Support
Services blocks. Subscription Support Services can be purchased in 25, 50, 100, 250, 500 and
1,000 unit blocks. Quantity discounts are provided on blocks of 50 units and greater.
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Subscription Support Services are delivered via multiple internal resources. From accounting
standpoint, the customer’s bank is decremented based upon the resource being utilized.
When utilizing a Service Trainer, the customer is billed at Two (2) units per hour
Systems Analysts and Engineers are billed at three (3) units per hour
The NTSC Engineers and Production Analysts are billed at four (4) units per hour
As mentioned in the previously, Subscription Support Services utilize a pre-paid support model
for the delivery of post-sales support on software and hardware training. The support is
available in blocks from twelve (12) to one thousand (1,000) units. The units are banked in
Oracle and withdrawn upon the delivery of a chargeable support service (as discussed earlier).
The number of units deducted from the bank is based upon the resource that delivers the service.
A customer purchases a one hundred (100) unit block of Subscription Support
Services… the units are held in the bank within Oracle.
If a Service Trainer is requested to deliver training after the customer has exhausted their
training entitlements (one (1) initial training and one (1) follow-up training within ninety
(90) days of install)… the customer’s bank is decremented at a rate of two (2) units per
If a Systems Analyst or Engineer is requested to deliver support… the bank is
decremented at a rate of three (3) units per hour. In this example the Analyst delivers
two (2) hours of support, a total of six (6) units are decremented.
Lastly, if a NTSC Engineer or Production Analyst is requested to deliver support, the
bank is decremented at a rate or four (4) units per hour. For these resources, the
minimum engagement is one day. In this example, the NTSC Engineer delivers eight
(8) hours of support, a total of thirty two (32) units are decremented from the bank.
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Customer Example: Software Upgrade
: ABC Company has just been informed of the release of eCopy ShareScan v5 and
would like to have it installed. Additionally, the customer would like CBS to conduct end-user
training on the new features and functionality found in this new version.
: None required.
Training & Education Services
: An Analyst will be required to train the end-users on the new
features of the latest version of the eCopy ShareScan v5 software.
Help Desk Services
: None required.
Subscription Support Services
: Customer authorizes the use of Subscription Support Services to
pay for the Analyst to install the new eCopy ShareScan v5 software and train end-users on the
new features and functionality.
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Customization Engagement Process
The information you will find below is an outline of the complete process and what you should
expect to occur when you have a customer who requires eCopy customization work that must be
performed by Nuance Communications. This type of work would be uncovered and scoped by
working with your local Pre-sales Analyst. We cannot stress enough the importance of working
with your analyst. The process is as follows:
1. Engage your Pre-sales Analyst up front. They have the skills to fully understand, not
only the customer’s requirements, but to also understand the level of effort that would be
necessary to develop and implement the solution and affect the desired results.
2. The Pre-sales Analyst will uncover the opportunity and will determine whether CBS can
develop and implement the customization, or whether there will be a need for Nuance
Communications to perform the services.
3. If it is determined that Nuance will perform the services, the Pre-sales Analyst will
contact Nuance to provide the opportunity information.
4. Nuance will create a Scope of Work (SOW) document and a High Level Estimate (HLE)
based on the opportunity and work required. They will then deliver it to the Pre-sales
5. The Pre-sales Analyst will take the Nuance HLE and review it with the customer for
their acceptance/agreement and approval to move forward.
6. If it is agreed to move forward, then the Pre-sales Analyst hands off the Nuance SOW
and HLE to Canon USA (CUSA).
7. Once CUSA completes their review and approves the Scope of Work, they create the
following documents and deliver to the NTSC:
a. Canon Statement of Work (SOW) – The customer will receive a copy, but is not
required to sign.
b. Professional Services Agreement (PSA) – Customer is required to sign.
Documents you may be interested
Documents you may be interested