The number we give you which, together with your password, lets you access your account
through NetBank. You should not disclose your client number to anyone. A client number is a
‘code’ as referred to in the EFT Code and a “pass code” as a referred to in the ePayments code.
Information (e.g. PIN, password or answers to Personalised Identiﬁ cation Questions) that we
intend for only the user and us to know. The user must enter this code to or through a device or
electronic equipment to access an EFT account.
Means an app for compatible iPhone, Android and Windows Phone 8 devices that we make
available to Commonwealth Bank customers registered for NetBank with NetCode SMS.
A way to pay for a purchase by tapping your card or device on a PayPass, Paywave or similar
terminal, with no need to use a PIN or signature.
Includes purchases made via PayPass using a device attached to a mobile phone.
A physical device (e.g. a card) you use with electronic equipment to access an EFT account.
A range of banking services where you use electronic equipment to process a transaction
including: Telephone Banking; NetBank or Internet Banking; mobile phone application; ATMs; Debit
MasterCard; Keycards; BPAY and BPAY View; EFTPOS; Maestro/Cirrus; MasterCard; Visa Plus; and
Automated Funds Transfers (AFTs).
Includes electronic terminal, computer, tablet device, television and mobile phone.
Electronic Funds Transfer (EFT) account
An account we maintain for your personal use (i.e. not for business use) which lets a user initiate
an EFT transaction from or to the account.
Eligible pension or allowance
Includes Aged Pension, Disability Support Pension, Carer’s Pension, Wife’s Pension, Widow’s
Pension, Australian War Veteran Pension and Mature Age Pension. (For Pensioner Security
A funds transfer either from or to an EFT account and which is initiated by the giving of an instruction
through electronic equipment using any access method.
An optional feature of Complete Access to link your account with your eligible Home Loan.
Part 4: Key words