Receiving Secure Email From Citi
Replying to a Secure PDF Message
To reply to a Secure PDF email, you should always use the Reply link within the
When you use the Reply link, your reply message will be sent as a secure,
encrypted email, ensuring that the communication, as well as any confidential
data contained in it, are sent securely back to the sender.
Password Recovery – If You Forget Your Secure PDF Password
To recover your Secure PDF Password if you have lost or forgotten it, you can
access a self-service password recovery/reset function at the Citi Secure Email:
SPDF Password Recovery/Reset Request page. (Note: this URL is included at
the bottom of every Secure PDF Notification email).
Use your registered Secure PDF email address to log into the SPDF Password
Recovery/Reset Request page, and follow the instructions.
If you experience any difficulties using the SPDF Password Recovery/Reset
Request page, you can contact the Citi Secure Email Help Desk by phone at
1-866-535-2504 (inside the U.S.), or International user can call 1-904-954-6181
(collect calls accepted), or via email at email@example.com . You will
receive an email from firstname.lastname@example.org within 24 hours.
You are receiving this email because you started password
Below you will find the email address associated with your
account and a link to recover your password. This link is valid
for 30 minutes.
If you cannot click the link above, copy & paste the following link into your
Help is available 24 hours a day by calling 1-866-535-2504 (inside U.S.) or
International users call 1-904-954-6181 (collect calls accepted) or by email at
Do not reply to this message. This is a system-generated email and all replies
will be discarded.
Click on Recover Now. The link brings the recipient to the PDF Password
Management page, where they can view their PDF password: The current
password has no expiration date
Important Note: In order to access Secure PDF emails that you previously
received from Citi, you must use the Secure PDF password that was in effect
when the email was initially received. You can recover or change your password;
however, the changed password can only be used for Secure PDF emails
received after the change went in effect.
Frequently Asked Questions
I am not receiving any of the emails from Citi or the emails are showing up
in my spam folder.
This can happen if your email system attempts to block spam by not accepting
any incoming email unless the sender is known. If your email system is set up this
way, you will need to add email@example.com to your email address book or
contact your email administrator
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