Last updated 11/3/2015
5 Quit the Microsoft Office program and then restart it.
Note: Microsoft Office Applications disable add-ins as a failsafe if the application is prematurely closed (for example,
system wasn't shut off properly or the application crashed).
Solution 2: Make sure PDFMaker components are installed.
1 Choose Start > Run, type appwiz.cpl in the Open text box, and then click OK to open the Add Or Remove Programs
2 Locate and select Adobe Acrobat 7 or Adobe Acrobat 8 and click Change/Remove.
3 When the Wizard appears, click Next.
4 Select Modify and click Next again.
5 Expand the Create Adobe PDF tree view, and then click on the down arrow on the Acrobat PDFMaker object.
6 Select "This feature will be installed on the local hard drive," click Next, and then click Update.
Solution 3: Enable the COM add-in file in the Office application.
1 Start the Office application.
2 Choose Help > About [application].
3 Click Disabled Items.
4 Check the list for PDFMakerOfficeAddin:
• If it's listed, then select it and click Enable. Close all dialog boxes and restart the Office application.
• If it's not listed, then make sure that PDFMOfficeAddin.dll is located in the Acrobat 7.0/PDFMaker/Office
(Acrobat 7, Acrobat 3D) or Acrobat 8.0/PDFMaker/Office (Acrobat 8) folder. If the file is missing, then reinstall
Solution 4: Rename the Normal.dot file.
To prevent the formatting, autotext, and macros that are stored in the global template (Normal.dot) from affecting the
behavior of Microsoft Word and other applications, rename your global template (Normal.dot). When you do so, you
can quickly determine whether the global template is causing the issue.
Important: When you rename the Normal.dot template, you reset several options to the default settings, including
custom styles, custom toolbars, macros, and AutoText entries. Therefore, Microsoft strongly recommends that you not
delete your Normal.dot file.
Certain configurations may create more than one Normal.dot file. For example, this issue may occur if a computer runs
more than one version of Word or if several workstation installations exist on the same computer.
To rename the Normal.dot file:
Note: The following steps are specific to Microsoft Word, but may also be used with slight modification for other
Microsoft Office applications. Do not use the /a switch to restart Word or another application after you complete these
On Windows 2000:
1 Quit all instances of Word, including Outlook if Word is your e-mail editor.
2 Select Start > Search > For Files Or Folders.
3 In the Search For Files Or Folders Named box, type: Normal.dot.
4 In the Look In box, select your local hard disk.