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Online Banking

User’s Guide

Zimbabwe

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Zimbabwe

Online Banking

Dear Customer,

Thank you for choosing our services and welcome to the world of next generation financial services. Standard Char-

tered Online Banking allows you to perform banking with a click of a button from wherever you are and whenever

you want.

Standard Chartered Online Banking service offers you a whole lot of features that once were available only with the

branch. We keep adding new services and offerings to our online banking consistently to ensure that you do most of

your banking without visiting branch & ATM.

Our host of services include



Real-time account management



Fund transfers



Set/View/Modify Standing Orders for Fund Transfers



Service Requests



and many more…..

Above all, our online banking is safe & secure, fast and convenient, enabling you to carryout banking with us any-

time anywhere with complete peace of mind.

Safe & Secure



Standard Chartered Online Banking uses secured channel (HTTPS) using SSL and 128 bit encryption.



The password is end to end protected using 3 DES keys.



2 Factor Authentication (2FA) requires you to input OTP (One Time Password) sent only on to your registered

mobile number for all key transactions

Fast



With our Online Banking service you can do most of your banking faster without even visiting the branch



You can view your account information in a second.



You can do transfers in less than 20 seconds (own accounts and within the bank transfers).

Convenient



You can bank using our Online Banking service from any where and any time. Apart from this we are reachable

24/7 on +263 4 758078 to resolve all your queries and address your concerns



We structured our menus & options in a user friendly manner for you to navigate and explore without much diffi-

culty.

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Zimbabwe

Online Banking

Table of Contents

Welcome Note ……………………………………………….……………….. 2

Before You Begin …………………………………………………………….. 4

Salient Features ………………………………………………………………..5

Getting there …………………………………………………………………....6

Home Page ……………………………………………………………………..7

How to Register for Online Banking ………………………………………....8

Instant Registration …………………………………………………………....9

Overview Page ……………………………………………………………..….12

Account Management …………………………………………………...…....13

Global Link ……………………………………………………………….….....14

Transfers …………………………………………………………………….... 16

View Standing Orders ………………………………………………….……..20

My Preferences ………………………………………………………….…….21

Service Requests ………………………………………………….……..…. 23

Rates …………………………………………………………………………. 24

Logout and Transaction Summary ……………………………………...… 25

Thank You Note ……………………………………………………………... 26

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Zimbabwe

Online Banking

Before You Begin...

We take every precaution to ensure that the services offered by our online banking are safe and secured with

Our Protection:



All information exchanged via online banking goes through secured channel (HTTPS) using SSL and 128 bit

encryption.



In addition to encryption, you need to authenticate yourself before entering into online banking using your per-

sonal login-ID and password. The password is end to end protected using 3 DES keys.



All key transactions like adding a beneficiary, changing address & contact details require a OTP (One Time

Password) sent only on to your registered mobile number with the bank.



Your session will automatically terminated after some time of inactivity to safeguard against unauthorized access

to your account.

However to overcome ever challenging threats posed by miscreant, we advise our customer to follow the below

Security Tips:



Please ensure you logoff properly at the end of each session by clicking on logoff option and continue with log-

out button. Do not exit by simply closing the browser window.



Never share your passwords with anyone.



Never share the temporary password or OTP (One Time Password) you receive on your registered mobile num-

ber with anyone. Bank will not ask for this information.



Please update your contacts details as and when they change.



If you are going on outside country, ensure you turn the international roaming feature on to receive SMS to your

mobile phone.



Never share your ATM/Debit Card or Credit Card PIN or Account TIN with anyone. Bank will not ask for this in-

formation.



Always access your online banking by typing correct URL (http://www.standardchartered.com/zw/en/

) in your

browser.



Get protected by using up-to-date anti virus software and regularly use software to remove spyware from your

computer as these programs record information about your internet use and transmit it without your permission.

In some circumstances this can compromise your PC security.



Check your statements regularly to identify any erroneous or criminal transactions that might have been per-

formed on your account without your knowledge.

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Zimbabwe

Online Banking



Instant Registration (Self Registration via ATM/Debit Card)



Account Enquiry (Accounts Summary, Details, Transaction History and cheque status)



Global Link (Add / View / Transfers to your own standard chartered accounts across the globe*)



Seamless funds transfers to your own accounts within the bank, other accounts within the bank and place re-

quests for transfers to other accounts outside the bank and international transfers.



View / Modify standing orders for funds transfers



Setup funds transfer limits



Change your Alert Settings



Mailbox facility with option to send messages to bank



View your contact details and place request to change the same.



FX rates enquiry



Service Requests for Cheque Book, Mobile Banking Registration etc.



24x7 availability of your data, even if the host system is down



Branch / ATM Locator

Salient Features

*Global link feature allows you to view/add/ transfer money to your own standard chartered account in other country only if the

country has global link facility. Currently 20 countries are having this facility.

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Zimbabwe

Online Banking

You can visit Standard Chartered - Zimbabwe online banking by entering the below URL directly in your browser:

https://online.standardchartered.com/nfsafr/ibank/zw/foa/login.htm

Visit Standard Chartered - Zimbabwe public website (http://www.standardchartered.com/zw/en/

) and select Online

Banking and click on Login button.

Getting there...

Visit our group web site and go to Online Banking and click on country Zimbabwe

http://www.standardchartered.com/en/online-banking/index.html

Select Online Banking

& Click on Login

Zimbabwe

Online Banking

Home Page

This is the home page that you will see after getting to online banking by any of the means specified in earlier

Home page of online banking provides you with various options along with basic option of login to your account.

Other key options that this page provides you as below:

Instant Registration -> Use this link to register yourself for online banking using ATM / Debit Card & PIN

Forgot Username / Password -> use this link to reset your username or password using debit card / credit card or

account number.

Security Tips / Frequency Asked Questions / Website Maintenance / Terms & Conditions -> click on any of

these links to go to those respective pages.

Click on this link, if you

forgot your username

or password.

Click on this button to

This is the message area,

where bank will communi-

cate important messages

to you

You need to enter the

you have them already.

You need to click on this

link, if you would like to do

instant registration (Self

Registration)

Frequently Asked Ques-

tions link will navigate you

to FAQs page while Web-

site maintenance page

will show you the upcom-

ing maintenance for the

site.

This link will navigate you

to our global web site with

security tips for online

banking.

These links will navigate

you to terms & conditions,

and Disclaimer links.

Zimbabwe

Online Banking

How to register for online banking ?

We provide you hassle free registration facility without depending on anyone.

You can do registration by yourself, if you have valid ATM/Debit Card by clicking on “Instant Registration”.

Instant Registration

Step 0: Keep your debit card or credit card or

Account

Number & TIN and your mobile

handy.

Step 1 : Click on “Instant Registration” link on

“Home Page”.

Step 2: In the Terms & Conditions

page,

click on “Terms & Conditions” link.

Step 3: Read Terms & Conditions

Step 4: If you accept terms and conditions for

using online banking services, click on the

checkbox.

Step 5: Click on “Accept” button. You will see

the

“Enter Details” page.

Step 1

Step 2 & 3

Step 4

Step 5

Zimbabwe

Online Banking

Instant Registration - Enter Details - ATM/Debit Card

This page allows you to provide ATM/Debit Card Details

Follow the below steps, if you have selected ATM or Debit Card as the option:

Step 7a: Enter ATM / Debit Card Number

Step 7b: Enter Card Expiry Date. (Select Month (MM) & Year (YYYY)

Step 7c: Enter your ATM/Debit Card Number

Step 7d: Click on “Next” button

Anytime during

registration click

on “Cancel” but-

ton to abort the

registration proc-

ess

Important Notes:



If you enter any of the details wrongly, we show an error message and will not allow you continue further.



If you enter your card expiry date or PIN wrongly for more than 2 times, your ATM/Debit card PIN will be locked.

You need to contact our customer care to unlock the same.



Your ATM/Debit Card should be active status.

Step 7c

Step 7b

Step 7a

Step 7d

Zimbabwe

Online Banking

Instant Registration - Verify Mobile Number

Step 8: Verify your mobile

that is registered with the

bank and click on

“Confirm” button. You will

receive temporary pass-

word as SMS on to this

number.

If you observed that the

mobile number registered

is wrong, click on “Cancel”

button and contact our

phone banking or branch

to update you mobile num-

ber.

Instant Registration - Enter Temporary Password

Important Notes:



If you do not receive the temporary password within 30 seconds, you can request for new temporary password

by clicking on “Resend OTP” button. This button will be appearing to you only after 30 seconds.



If you enter temporary password wrongly for more than 3 times, it becomes invalid. You can request for new

temporary password only once by clicking on the button “Request new OTP”. This button will be enabled only

once after 3 invalid attempts.



Your temporary password is valid for 240 seconds only.



If you are unable to receive the SMS, please contact our phone banking.

Anytime during registration

click on “Cancel” button to

abort the registration process

Step 9: Enter temporary

password, you have received

on your registered mobile

number.

Step 10: Click on “Next” but-

ton.

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