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User’s Guide
1
1 Getting Started
Welcome to Good Mobile Messaging, the behind-the-firewall,
wireless corporate email and data access system from Good
Technology. Good for Enterprise provides your Android handheld or
tablet with a wirelessly synchronized, encrypted connection to your
company servers, so you can instantly access up-to-date corporate
email, calendar, and contacts from behind the firewall, when away
from your desk.
System Overview
Your Android handheld or tablet works in conjunction with your
email server and Good Mobile Messaging Server software on your
corporate network. When you start up Good for Enterprise, your
Android handheld or tablet connects wirelessly with your corporate
network using the high-speed wireless network service supported by
your Android handheld.
Good for Enterprise Service synchronizes your Android handheld or
tablet with your email, calendar, and contacts, just as those
applications synchronize your desktop computer and laptop with
your email server. In this way, your company and Android folders
present the same information to you. (Public folders and personal
folders stored on your PC hard disk or laptop are not synchronized.)
Your Android Handheld and Tablet User Guide describes your Android
before it has been set up for use with Good for Enterprise software. In
most cases, the guide remains accurate after the Android has been set
up. However, where your Android guide describes Email, Calendar,
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About Good for Enterprise Applications
User’s Guide
2
and Contact applications, use this guide instead for your corporate
account.
About Good for Enterprise Applications
Good for Enterprise applications are wirelessly synchronized with
your email server account. The data that gets synchronized includes:
•
Email messages
Both message status and basic folder contents are synchronized.
For example:
-
Messages marked read on your Android handheld or tablet are
marked read on the email server and in your Inbox.
-
New messages sent to your email server Inbox are also
automatically sent to your Android handheld or tablet.
-
Messages you delete from the Inbox on your Android are also
deleted from your company Inbox.
For more information on email synchronization, see “Editing and
Deleting Meetings” on page32.
•
Contacts
All personal contacts in your company email application are
added to your Android and kept synchronized, if your
administrator authorizes this feature. Personal contacts are those
stored in the Contacts portion or Address Book in your company
account (the ones that you see when you click Contacts in your
company email).
•
Calendar
Both calendar events and event requests are synchronized. You
can create events, and accept or decline event requests from your
Android .
You do not need a physical connection to your computer to
synchronize. Synchronization happens whenever the Android
handheld or tablet is on, you are running Good for Enterprise, and you
are connected to the Internet.
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Localizing the Application
User’s Guide
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Note: You can choose to work offline but still continue to read and
compose messages; to do so, tap “Work offline” on the
Preferences > Connected screen. An active wireless network
connection or access to a WiFi network (if it is supported by
your Android ) is required for synchronization to work when
you are running Good Mobile Messaging.
Localizing the Application
GFE is an internationalized application that supports localization.
You can translate user-interface text to your language and format
dates to obey rules unique to your region. This is done through the
International Settings at the device level. GFE currently supports
localization in English, French, Italian, German, Spanish, Dutch,
Portuguese (Brazilian), and Japanese.
GFE supports right-to-left text formatting for languages such as
Hebrew. Note that this is not localization support, but ability to
properly display content.
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User’s Guide
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2 Setting Up Good for
Enterprise
Once your account is activated by your IT administrator, you will
receive a welcoming message from Good that gets you started setting
up Good for Enterprise. You won’t need to return your Android
handheld or tablet to the administrator for setup or connect it to a
computer.
Installing Good for Enterprise for the
First Time
To set up your Android with Good for Enterprise:
1.
Your IT administrator will send you a message with your email
address, a PIN (and expiration date, if applicable), and a URL
address.
2.
Make sure your Android is fully charged and your wireless
connection is active. See the documentation that came with your
Android for details.
3.
Use the Android browser to navigate to the URL address
provided in the email sent by your IT administrator. You will be
redirected to the Good for Enterprise application in Google Play.
Click the link to initiate the download and automatic installation
of the Good application. When installation is complete, launch the
application.
4.
Enter your login information. This includes:
•
Email address.
•
PIN.
•
Select Next.
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Installing Good for Enterprise for the First Time
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A series of download, install, and connection screens appears. The
status indicators at the top of the screen change to track setup
progress.
5.
If your administrator has enabled a policy requiring a password
on Good for Enterprise, you’ll be prompted to set it now.
When services are connected, Good for Enterprise automatically
synchronizes your handheld with information in your enterprise
email account. This includes email messages, contacts, calendar
appointments, and so on. (For more information, see “Android
Synchronization” on page36.)
Note: If you see any errors during startup or if your connection
appears to fail, contact your IT administrator.
Congratulations! You are ready to use Good for Enterprise
applications on your handheld.
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User’s Guide
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3
Using Good for Enterprise
After your Android handheld or tablet is set up, company email
messages, contacts, and activity will be synchronized with it. You can
use the handheld to manage your email and contacts, and view your
calendar, in the same way that you would in your company account.
Your 500 most recent company emails will be added to your device.
Email
Starting up Good displays your email Inbox.
Tap an icon to
display email,
calendar,
contacts, tasks/
to do,
downloadable
apps, secure
documents,
secure browser,
or preferences.
Drag toolbar to
display more
Email status
icons
Display
folders
Overflow menu.
Tap to edit a
message or
refresh the list.
You can also
refresh the list in
Preferences.
Swipe to see
more icons
Compose message
Search for a message
Phone
Click boxes to
select multiple
messages
When a
message is
selected, the
toolbar at the
bottom of the
screen will
change.
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Email
User’s Guide
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Your email list is updated on a continuous basis, but you can also tap
the Menu key and Send/Receive Now to force immmediate updates.
Tap an email to display its contents.
Email status
New, unread message (bold font,
red dot)
Opened message (regular font,
no icon))
Replied-to message
Event request
Forwarded message
High importance
Attachment
Email
status
icons
Display
folders
Overflow menu. Tap to edit
a message, refresh the list,
or expand the selected
message to fullscreen.
Compose message
Tablet
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