when additional memory is needed. An ongoing gray Good
notification icon is required indicating that Persistent Mode is
enabled. To enable Persistent Mode, refer to “Persistent Mode” on
The following are exceptions to synchronization between your
company account and the Android:
Your company-account contacts are synchronized to local device
contacts, but local device contacts are not synchronized to the
Items removed from the Android via aging to free up space are
not deleted from your company account.
Items in the company and Android Sent Items folders are not
Items sent to the Drafts folder are not sent from your company
account to Android and vice versa.
Items originally filtered into an unsynchronized email server
folder are synchronized if moved or copied to a synchronized
folder, subject to the rules in the following item.
If you exceed your email mailbox storage limit, your Android
handheld or tablet will display the following message: “You are
over your host email storage quota. The Android cannot send or
receive email until you free up mail storage from your desktop
The Android will pause for 15 minutes before trying again to
synchronize with your company accounts. Clear some mail from
your mailbox using your company account or request a higher
quota from your IT administrator. Good for Enterprise will retry
every 15 minutes until you are no longer over quota.