ÍNDICE DOCUMENTO (anexo impresso ou sítio da internet)
A
HPSM_SolutionBrief.pdf
B
http://www.bomgar.com/products/integrations/hp
C
Service Catalogs.pdf
D
Request Management overview.pdf
E
Incident Management overview.pdf
F
Change Management overview.pdf
G
Knowledge Management overview.pdf
H
Problem Management overview.pdf
I
hp_man_SM9.34_Best_practices_pdf.pdf
J
Configuration Management overview.pdf
K
Service Level Management.pdf
L
Financial Management.pdf
M
hp_man_SM9.34_report_writer_pdf.pdf
N
Crystal_Reports_2013_SP3_for_Service_Manager_ReleaseNotes.pdf
O
hp_man_SM9.34_support_matrix.pdf
P
Purging and archiving records.pdf
Q
Command line calls.pdf
R
Scripting.pdf
S
System bulletins.pdf
T
Publish and subscribe.pdf
U
MySM.pdf
V
Help systems.pdf
W
Clients.pdf
X
Upgrade_Assessment_Toolkit_User_Guide.pdf
Y
Attachments.pdf
Z
Audit log file.pdf
AA
Importing records.pdf
AB
Time zones.pdf
AC
Hardware load balancers.pdf
AD
Horizontal_scaling_implementation.pdf
AE
Vertical_scaling_implementation.pdf
AF
Create a survey.pdf
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AG
User satisfaction.pdf
AH
Closure phase.pdf
AI
Scenario 3.pdf
AJ
Auto complete.pdf
AK
http://www.pinkelephant.com/PinkVERIFY/PinkVERIFY3-1Toolsets.htm
AL
Who uses self-service_.pdf
AM
Self-service licenses.pdf
AN. Windows client features.pdf
AO
Web client views.pdf
AP
Create a new configuration item (CI).pdf
AQ
Adding users.pdf
AR
User roles.pdf
AS
Controlling user access and security.pdf
AT
Forms Designer.pdf
AU
Access Forms Designer.pdf
AV
Add a notification definition record.pdf
AW
Create a custom notification.pdf
AX
hp_man_SM9.34_Mobile_Applications_Guide_pdf.pdf
AY
Tailoring.pdf
AZ
hp_man_SM9.34_WebServices_pdf.pdf
BA
Service Manager email solutions.pdf
BB
Notifications.pdf
BC
Sample notifications.pdf
BD
HTML Email.pdf
BE
Integration Manager.pdf
BF
Lightweight Directory Access Protocol (LDAP).pdf
BG
Process Designer.pdf
BH
Using the Condition Editor.pdf
BI
Add a phase.pdf
BJ
Workflow transitions.pdf
BK
Delta migration tool.pdf
BL
Status and Notifications.pdf
BM
Assignment groups.pdf
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BN
Customizing HTML Email Notifications.pdf
BO
Create a New Incident from a User Interaction.pdf
BP
Create a new problem from an incident.pdf
BQ
Create change request from user interaction.pdf
BR
Open an incident.pdf
BS
Change records and CIs.pdf
BT
Prioritization.pdf
BU
Status progression.pdf
BV
Viewing a workflow in Workflow Viewer.pdf
BW
Search for a record by using the Search line.pdf
BX
Advanced search.pdf
BY
Search engine relevance ranks.pdf
BZ
Print options.pdf
CA
Export a record list to an Excel file.pdf
CB
The MySM component gallery.pdf
CC
Drilling down in MySM components.pdf
CD
Queries.pdf
CE
Service Level Management data.pdf
CF
License tracking.pdf
CG
Management reports generation.pdf
CH
hp_man_AM9.40_Portfolio_pdf.pdf
CI
hp_man_AM9.40_SoftwareAssets_pdf.pdf
CJ
Introduction to the Operational Reports guide.pdf
CK
Report Examples.pdf
CL
Reopen an incident.pdf
CM
Relate a record to an incident record.pdf
CN
Incident data model_ Contact details.pdf
CO
Categories.pdf
CP
Resolve an incident.pdf
CQ
Use a solution from a knowledgebase search.pdf
CR
Close multiple incident records.pdf
CS
Example_ Creating an email notification for change updates.pdf
CT
RecordList improvements (web client).pdf
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CU
Alerts and escalation.pdf
CV
Export an individual record using an export descriptor record.pdf
CW
Exporting records.pdf
CX
Reassign an Incident.pdf
CY
Clocks.pdf
CZ
Calendar Administration.pdf
DA
Service Level Agreement administration.pdf
DB
Working with Service Level Agreements.pdf
DC
Knowledge Management integration with Incident Management.pdf
DD
Create a knowledge document.pdf
DE
Fields.pdf
DF
Associate a request with a related record.pdf
DG
Related Records in Incident Management.pdf
DH
Mass Update.pdf
DI
Incident Details section.pdf
DJ
Incident audit trail.pdf
DK
Start or stop a clock from format control.pdf
DL
The default Problem Management category.pdf
DM
View a change category record.pdf
DN
Request Charges.pdf
DO
Incident Closure (SO2.pdf
DP
Reopen a problem.pdf
DQ
Reopen a change request or task.pdf
DR
Incident Management and service level agreements.pdf
DS
Example_ Enabling Service Level Agreement alerts.pdf
DT
Service Level Agreement performance and reporting.pdf
DU
Assign an Incident.pdf
DV
Access Incident Management views.pdf
DW
Request Management workflows and user tasks.pdf
DX
Service Catalog management.pdf
DY
Service Catalog hierarchies.pdf
DZ
Working with self-service requests.pdf
EA
Approvals in Request Management.pdf
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EB
Business Rules and Workflows.pdf
EC
Add Service Level Objectives.pdf
ED
hp_man_AM9.40_Financials_pdf.pdf
EE
Incident Management relationship.pdf
EF
Interoperability.pdf
EG
Problem records creation.pdf
EH
Incident trending for problem identification.pdf
EI
Categorization.pdf
EJ
Problem resolution.pdf
EK
Associate a problem with an existing incident.pdf
EL
Problem prioritization and planning (SO4.pdf
EM
Evaluate a problem.pdf
EN
Associate a problem with an existing problem.pdf
EO
Associating incidents and changes with problems.pdf
EP
Integration_ Knowledge Management.pdf
EQ
Known error solution acceptance (SO4.pdf
ER
Adding a rule.pdf
ES
Searching records.pdf
ET
Knowledge Management integration with Problem Management.pdf
EU
Escalation and notification.pdf
EV
Assign a Problem Management task.pdf
EW
Define Problem Management assignment groups.pdf
EX
Problem Management and Service Level Agreements.pdf
EY
Historical problem records.pdf
EZ
Known Error.pdf
FA
Associating a change with another record.pdf
FB
Search, view and utilize knowledge document (ST 7.pdf
FC
Create a new change request.pdf
FD
Release Management.pdf
FE
Change notification and escalation.pdf
FF
Service Level Agreement information in other applications.pdf
FG
Change workflows.pdf
FH
Change scheduling.pdf
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FI
Reject a change request.pdf
FJ
Return change request to requester.pdf
FK
Assess change impact and risk.pdf
FL
View the Calendar for new or existing changes.pdf
FM
Execute a fall-back scenario.pdf
FN
Post implementation review.pdf
FO
HP universal CMDB (UCMDB) integration.pdf
FP
Full calendar and embedded calendar.pdf
FQ
Associate a change with another change.pdf
FR
HP Release Control (RC).pdf
FS
Open a change request from a known error record.pdf
FT
Change evaluation and closure (ST 2.pdf
FU
Change logging (ST 2.pdf
FV
Reconciling configuration items between HP Service Manager and HP Universal CMDB.pdf
FW
Change approval (ST 2.pdf
FX
Generate a list of closed changes for review.pdf
FY
Coordinate change implementation (ST 2.pdf
FZ
Administering approval delegation.pdf
GA
Temporary rights of an approval delegate.pdf
GB
Change sponsor.pdf
GC
BOMGAR_HP_ServiceManager_Integration.pdf
GD
pt-br-bomgar-14-2-rep.pdf
GE
pt-br-bomgar-14-2-admin.pdf
GF
bomgarapplianceinnetwork.pdf
GG
bomgar-14-2-availablefeatures.pdf
GH
HPCMS_SolutionBrief.pdf
GI
hp_man_UCMDB_10.01_DataFlow_Mgmt_pdf.pdf
GJ
UCMDB_Browser_UG.pdf
GK
hp_man_UCMDB_10.01_ModelingGuide_pdf.pdf
GL
hp_man_AM9.40_ConceptsAndImplementation_pdf.pdf
GM
Conduct a configuration audit.pdf
GN
Configuration Management security options.pdf
GO
Enable Configuration Management access.pdf
GP
Searching Configuration Management.pdf
GQ
Contract Management overview.pdf
GR
Multi-tenant (multi-company) support.pdf
GS
Processes.pdf
GT
hp_man_UCMDB_10.01_Administration_pdf.pdf
GU
Priority, impact, and urgency.pdf
GV
HPCA_Data_Sheet.pdf
GW
Service Contracts overview.pdf
GX
Working with service contracts.pdf
GY
Underpinning Contract (UC).pdf
GZ
Service contracts.pdf
HA
The contract life cycle.pdf
HB
hp_man_CAE9.00_PolicyMgt_RG_pdf.pdf
HC
hp_man_CAE9.00_CfgSvr_RG_pdf.pdf
HD
HPUD_DataSheet.pdf
HE
hp_man_UCMDB10.10_DiscIntegContent_Supported_Content_pdf.pdf
HF
hp_man_UCMDB10.10_DiscIntegContent_Discovery_Modules_pdf.pdf
HG
hp_man_RCA9.00_AppUsageMgr_RG_pdf.pdf
HH
hp_man_UCMDB10.10_ConfigurationMgr_User_Guide_pdf.pdf
HI
hp_man_CAE9.00_AppSelfSrvMgr_Reference_pdf.pdf
HJ
hp_man_CAE9.00_AppMgr_Profiles_User_pdf.pdf
HK
SA_10.1_UG_SoftwareManagement.pdf
HL
hp_man_CAE9.00_OOBM_UG_pdf.pdf
HM
hp_man_CAE9.00_PatchMgt_RG_pdf.pdf
HN
SA_10.1x_SupportCompMatrix.pdf
HO
hp_man_CAE9.00_ReportingServer_RG_pdf.pdf
HP
SA_10.1_UG_ApplicationDeployment.pdf
HQ
hp_man_CAE9.00_Admin_UG_pdf.pdf
HR
hp_man_AM9.40_Contracts_pdf.pdf
HS
hp_man_AM9.40_UserInterface_pdf.pdf
HT
ServiceManagerIntegrations.pdf
HU
Cost assessment.pdf
HV
Monitor OLA and UC Performance.pdf
HW
Service Manager macros.pdf
HX
Configure search filters for the full calendar.pdf
HY
Web Services and Service Manager.pdf
HZ
Contract Management environment record.pdf
IA
Changes Scheduled for This Week.pdf
IB
Plan CI relationship changes from a change record.pdf
IC
Plan and schedule a change.pdf
ID
Service Catalog capability words.pdf
IE
Bundle Design.pdf
IF
Service Level.pdf
IG
Catalog Templates.pdf
IH
hp_man_SRC9.34_Customization_Guide.pdf
II
Add a contract.pdf
IJ
Creating a contract.pdf
IK
Update the terms and conditions of a contract.pdf
IL
Create a contract template.pdf
IM
Contract Management profile records.pdf
IN
Renew a contract.pdf
IO
Service Desk User.pdf
IP
Windows client.pdf
IQ
Service Desk workflows and user tasks.pdf
IR
Create a self-service request.pdf
IS
View a self-service request.pdf
IT
Service life cycle status.pdf
IU
Service life cycle management.pdf
IV
Service Desk help hub.pdf
IW
Working with record lists.pdf
IX
View the audit history.pdf
IY
Knowledege Management Process.pdf
IZ
Create a knowledge document.pdf
JA
HP Universal CMDB.pdf
JB
Add an attachment to a knowledge record.pdf
JC
Edit a document in place.pdf
JD
Create a validity lookup option in Format Control.pdf
JE
Overview of the Knowledge Management Search Engine.pdf
JF
Knowledge Management administration.pdf
JG
Knowledge Management workflow.pdf
JH
Contribute and approve knowledge document.pdf
JI
Knowledge documents.pdf
JJ
Search within the search results.pdf
JK
Published knowledge documents.pdf
JL
Search for hot news.pdf
JM
Security profiles and Knowledge Management document display lists.pdf
JN
Knowledge Management profiles.pdf
JO
Searching the knowledgebases.pdf
JP
Data validation.pdf
JQ
Definite Media Library (DML).pdf
JR
Unload files.pdf
JS
Time period workflow.pdf
JT
Release Management.pdf
JU
Trigger an approval for time period conflicts.pdf
JV
Change assessment and planning.pdf
JW
Change approval.pdf
JX
Approve multiple change requests.pdf
JY
Change Approver.pdf
JZ
Application profiles_ Change Management.pdf
KA
Change Management workflows and user tasks.pdf
KB
Add a field to a table.pdf
KC
IT Financial Management.pdf
KD
Financial Planning And Analysis Data.pdf
KE
Add an attachment to a change record.pdf
KF
Define an audit specifications entry.pdf
KG
Incident escalation_ Functional escalation.pdf
KH
Response metrics.pdf
KI
Calendars.pdf
KJ
Service Level Agreements overview.pdf
KK
Service Level Objectives.pdf
KL
Service Level Objective catalog.pdf
KM
Operational Level Agreements.pdf
KN
Service Catalog items and bundles.pdf
KO
Knowledge Management statistics tracked in the kmusagehistory table.pdf
KP
Knowledge Management integration with Service Desk Interaction.pdf
KQ
Release Management_ Build and test phase.pdf
KR
Back‐out plans.pdf
KS
https://www.youtube.com/watch?v=MhIUk9lHD1g
KT
hp_man_AM9.41_CommonTables_pdf.pdf
KU
Enablement.pdf
KV
Perform a One‐Time Hardware Maintenance Operation.pdf
KW
hp_man_CAE9.00_Installation_Upgrade_pdf.pdf
KX
hp_man_AM9.40_AdvancedUse_pdf.pdf
KY
Incident integration_ Problem Management.pdf
KZ
Out‐of‐box Service Catalog.pdf
LA
Service Level Agreement response data.pdf
LB
Service Level Agreement tables and applications.pdf
LC
Standard alerts and Service Level Agreements.pdf
LD
Service Level Agreement alerts.pdf
LE
Outages.pdf
LF
Access Service Level Agreements from other applications.pdf
LG
Zabbix send email message.pdf
LH
3 Email settings [Zabbix Documentation 1.pdf
LI
hp_man_CIT9.40_ConnectorGuide_en.pdf
LJ
Compatibility Matrix for Connect-It 9.40.pdf
LK
Service Level Overview.pdf
LL
SLA Generico.pdf
LM
SLA para prioridade1.pdf
LN
SM9.32_WebServices.pdf
LO
Abertura de incidente pela WEB.pdf
LP
REABERTURA de INCIDENTE.pdf
LQ
Relacionamento de um incidente a outro registro.pdf
LR
Deteccao automatica de provavel incidente duplicado.pdf
LS
Fechamento de incidente com interação associada.pdf
LT
Notificacoes apos atualizacao na fase de categorizacao.pdf
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