hanced expectation management from the online course.
Successful organizations who meet or exceed their key
performance indicators or KPI’s actually have an estab-
lished online training platform. They depend on the
eLearning courses in this platform to continue to create
better business prospects for them. In short, effective
eLearning is at the core or the driving force behind suc-
cessful organizations. The effectiveness of these courses
are corporate culture dependent. These courses evolve
and improve in accordance with the needs and demands
of a particular organization.
Who determines these needs? Stakeholders like trainers,
IT personnel, managers, customers and senior profes-
sionals. An effective eLearning course is all about plan-
ning with these key stakeholders.
What learners expect?
Placing learners at the top of the planning phase creates
learner-centered courses. What do learners desire in an
eLearning course? When planning to design an experi-
ence, we cannot oversee affective features of an eLearn-
ing environment. What colors, graphics, interactivity,
sounds, videos and teaching tone will you use? Will your
learner be transferred to “another planet”? Will they feel
mesmerized by the elements on the screen? Will they
feel excited or thrilled at a game style activity? Will the
colors stimulate them? Or will your learners feel gloomy
and “stuck”? Remember your unpleasant eLearning ex-
Plan | Expectation management