Siebel Email Administration Guide Version 8.1/8.2
Defining Outbound Communication Requests ■ Fields for Outbound Communication
Recipient Group. Select from a drop-down list the group of intended recipients for the
communication. The recipients might be, for example, all contacts associated with an
opportunity. This group is Opportunity Contacts.
After you specify the recipient group, the Recipient Sources list in My Outbound Request
Overview changes to reflect the business object, such as Opportunities, that represents the
source from which the recipients are derived. The source business object for the recipients is
identified using a label that appears on the right side of the applet header area.
You add records to the Recipient Sources list, which is renamed to reflect the specified business
object, to specify one or more instances of the primary business component for this business
object, such as particular opportunities.
The read-only Recipients list, which appears below the Recipient Sources list, shows every
individual recipient to whom a separate instance of the communication is sent, such as the
Opportunity Contacts for each opportunity.
NOTE: The Recipient Group drop-down list displays recipient group types for many major
business objects and business components. For a list of the predefined values and the business
object and business component associated with each recipient group, see “Predefined Recipient
Groups” on page 77.
You can customize the values that appear in the Recipient Group drop-down list. For more
information, see “Configuring Recipient Groups for Requests and Advanced Templates” on page75.
Default Preference. Specify a default delivery type to use for communication requests to each
recipient if the Only Send Preference check box is selected for the request, and no
communications preference is specified for the recipient. For more information, see the
description for Only Send Preference.
Only Send Preference. Select this option to send to each recipient only the templates that
match the recipient’s communications preference, if this preference is specified, or that match
the channel preference in the Default Preference field.
If you construct a communication request that contains templates of more than one channel
type, and you select this option, then a recipient can receive communications only for a single
The communications preference field that the Only Send Preference check box affects generally
corresponds to the setting of the Recipient Preferred Medium Field user property for the business
For example, for both employees and contacts, the Preferred Communications field is the default
field containing the channel preference. (For contacts, the caption for this field is Contact
Method.) If you do not define this user property, then the preference is retrieved from the
Preferred Communications field if the business component includes such a field. For more
information, see Siebel Applications Administration Guide.
If the communications preference is not specified for a recipient, and the Only Send Preference
check box is selected, then the preference in the Default Preference field is used for that
Start Time. (read only) The time that the Communications Outbound Manager server
component starts to process the request.