U.S. and International
7 a.m.–5 p.m., Pacific Standard Time (PST)
6740 Cortona Drive, Goleta, CA 93117 USA
for current rates
and shipping options.
You may also contact our
Customer Support Team
for shipping rates or any
CMC RESCUE LIMITED WARRANTY
CMC Rescue, Inc. warrants to the original purchaser that CMC Rescue manufactured products
will be free from defects in materials and workmanship. This express warranty and all implied
warranties imposed by law are limited to one-year duration from the date of original purchase.
In the event of such a defect during the warranty period, CMC Rescue agrees, at its option,
to repair or replace the product returned under warranty. This warranty does not apply to any
pply to any
damage caused by misuse, neglect, accident, improper application or installation or to any
on or to any
damage caused by any repair or attempted repair not authorized by CMC Rescue. No further
warranties exist or are implied by CMC Rescue due to the high risks involved in rescue services
and in other activities including, but not limited to, mountaineering, rock climbing, rappelling and
caving, which risks can be reduced only through the skill, training, and judgment of the individual
This limited warranty excludes, and CMC Rescue shall not be liable for, any incidental,
consequential, special, punitive or exemplary damages arising out of the breach of the express or
implied warranties on sales by CMC Rescue or otherwise. This limited warranty in no way limits or
alters other manufacturers' warranties on products that are sold or distributed by CMC Rescue.
Some states do not allow limitations on how long an implied warranty lasts nor the exclusion or
limitation of incidental or consequential damages, so the above limitations may not apply to you.
The CMC Rescue Customer Support Team consistently
strives to meet our customers’ needs while exceeding
their expectations of our products and services
Ordering Terms + Conditions
By placing an order the customer acknowledges agree-
ment to the terms and conditions stated below and acknowledges having read and understood
the important warnings on page 175. The customer further agrees that the laws of the State of
California shall apply to the purchase or any dispute arising therefrom.
All prices are FOB Goleta, CA and are subject to change without notice.
Specifications in the catalog are based on each manufacturer’s
representations. CMC Rescue, Inc. is not responsible for their accuracy or completeness.
All specifications are subject to change without notice.
Payments shall be in the legal tender of the United States. Shipments may be held
for checks to clear. All fees incurred in collecting a past due account are the responsibility of the
purchaser. A service fee will be charged for any check returned by the bank.
Delivery to the carrier constitutes delivery to the customer. Visible damage should
be reported to the carrier when the package is received. Notify CMC Rescue of any problems
immediately. Claims reported more than 15 days after receipt may be denied.
Contact CMC Rescue for a Return Merchandise Authorization (RMA) number
before returning any merchandise for any reason. CMC Rescue is not responsible for merchandise
returned without an RMA number. Returned merchandise will be inspected and may be subject
y be subject
to a restocking fee. Absolutely no returns on rope, web or web products, unless the item was
received in a damaged condition and an RMA number requested within five days of receipt of
shipment. On all other returns, an RMA must be requested within 15 days of invoice date.
Adult Signature Required on Deliveries
For liability reasons, CMC Rescue can only
accept orders from adults. When an adult is making a purchase for a minor, it is the adult’s
responsibility to determine that the ordered items are appropriate and that adequate education
and supervision will be provided. Proof of age may be required.
DOING BUSINESS WITH CMC RESCUE
is ISO 9001 Certified
ISO 9001 Certification is a recognized
mark of excellence throughout the world,
granted only after a long and painstaking
audit and review process. It covers every
aspect of a company’s operation—from
product design and manufacturing
to shipping, customer service and
management. It signifies that a company
has systems and procedures in place that
will assure the manufacture and shipping
of top-quality products and promote
extremely high levels of customer