Snappy Fax Settings
© 2015 John Taylor & Associates
Most of the options shows above are self-explanatory but a few of them bear additional comments:
Windows Fax and Scan Users:
If you are currently using Windows Fax and Scan, the Microsoft fax service will be running and
possibly block snappy fax from using the modem. Snappy Fax tries to stop the service when it is
launched but you may have to shut down Windows Fax and Scan and then manually stop the
Microsoft Fax Service to resolve this conflict. See the Disabling the Microsoft Fax Service
Snappy fax will select the correct com port for the modem selected in most cases. If a non-standard
modem installation is encountered you will need to select the Com Port yourself. If you need to refer
to the modem installation information, click the 'Open Control Panel' link. The control panel modem
applet will reveal the com port the modem is installed on.
If is recommended you set this to Class 1 unless you are certain your modem supports Class 2 and
Class 2.0. If you encounter failed fax sessions using one class , try changing to a different fax class.
The default is for fax modems to wait for a dial tone before dialing the fax number. If the modem
does not detect a dial tone after a few seconds the fax session will fail with the result 'No Dial tone'.
In some rare cases, a modem will sometimes not detect the dial tone even though it is correctly
connected. If your modem exhibits this behavior check the Blind Dial option. It is not wise to always
check this option as the 'No Dial Tone' result may indicate other problems with the modem connection
that need to be addressed, like the modem is either connected on the wrong connector, there is
damage to the phone cord or other conditions.
Reset Modem After Fax
Always check this option. Most modems respect an ATZ reset command, however there are a few
modems that will return ERROR in response to this command. If you encounter this change it to
AT&F and it is recommended to use AT&F with Multitech modems.
Modem Settings - Calling Card
If you use a calling card, enter the card information here. You may need to enter one or more
commas at strategic places in any of these boxes. If your provider's calling card system requires a
prompt to be played before additional dialing then enter enough commas to cause the required
amount of delay. The default for most modems provides a 2 second delay for each comma
encountered in the dialing string.
Example: a prompt is played 'please enter your account number' after dialing the access number, the
playing of the prompt takes 6 seconds
In this example you should enter three commas in the 'Access number' box after the access number
to have the modem wait for 6 seconds after dialing the access number and before dialing the account