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Troubleshooting
390
ɸClearing Paper Jams From the Optional 250-Sheet 
Feeder
NOTE: 
• To resolve the error displayed on the LCD panel, you must clear all print media from the print media path.
1
Pull the optional 250-sheet feeder out of the printer carefully. Hold the feeder with both hands, 
and remove it from the printer.
NOTE: 
• Paper in the optional 250-sheet feeder feeds to the printer from the front of the standard 250-sheet tray, 
therefore paper jammed in the standard 250-sheet tray can block the optional 250-sheet feeder in the 
printer, preventing you from opening it. Look for the jammed paper sequentially, starting with the optional 
250-sheet feeder.
2
Remove all jammed and/or creased paper from the feeder.
3
Pull the jammed paper out carefully to avoid tearing it. If you cannot remove the paper, go to the 
next step to remove the jammed paper from the inside of the printer.
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391
Troubleshooting
4
Push the side button to open the front cover.
5
Open the belt unit until it stops and remove the jammed paper. Confirm that there are no scraps 
of paper remaining inside the printer.
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Jam Problems
section includes:
"Standard 250-Sheet Tray Misfeed Jam" on page 394
"SSF Misfeed Jam" on page 395
"Optional 250-Sheet Feeder Misfeed Jam" on page 396
"Regi Jam (Exit Sensor On JAM)" on page 396
"Exit Jam (Exit Sensor Off JAM)" on page 397
"Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam" on page 397
"SSF Multi-feed Jam" on page 397
ndard 250-Sheet Tray Misfeed Jam
Problem
Action
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F Misfeed Jam
Problem
Action
Print media misfeeds occur in the 
SSF.
Ensure that the SSF is properly inserted.
If the problem persists, verify that the correct print media is being 
used.
Verify that the correct print media is being used.
See also: 
• "Usable Print Media" on page 116
If not, use the print media recommended for the printer.
If the problem persists, ensure that the print media is not damp.
Ensure that the print media is not curled.
If the problem persists, fan the print media.
Ensure that the print media is not damp.
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tional 250-Sheet Feeder Misfeed Jam
Problem
Action
Print media misfeeds occur in the 
optional 250-sheet feeder.
Ensure that the optional 250-sheet feeder is properly inserted.
If the problem persists, ensure that the side cover is closed.
Ensure that the side cover is closed.
If the problem persists, verify that the correct print media is being 
used.
Verify that the correct print media is being used.
See also: 
• "Usable Print Media" on page 116
If not, use the print media recommended for the printer.
If the problem persists, ensure that the print media is not damp.
Ensure that the print media is not curled.
t Jam (Exit Sensor Off JAM)
ndard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam
Problem
Action
Exit jam (Exit Sensor Off JAM) 
occurs.
Ensure that the fuser unit is installed correctly.
Replace the fuser unit.
If the problem persists, contact the Fuji Xerox local representative 
office or an authorised dealer.
Problem
Action
Print media multiple feeds occur 
in the standard 250-sheet tray or 
optional 250-sheet feeder.
Ensure that the tray is properly inserted.
If using coated paper, load coated paper one sheet at a time.
If using other type of print media, use print media that is not dump.
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the 
following:
• The power cord is connected to the printer, and to a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• The optional memory module is properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, 
and then turn on the printer. This often fixes the problem.
399
Troubleshooting
Display Problems
Problem
Action
After the printer is turned on, the 
display on the LCD panel is 
blank, keeps showing Please 
wait..., or the back light is not lit.
Turn off the printer, wait for 10 seconds, and turn on the printer. Self 
Test Message appears on the LCD panel. When the test is 
completed, Ready is displayed.
Menu settings changed from the 
operator panel have no effect.
Settings in the software program, the print driver, or the printer utilities 
have precedence over the settings made on the operator panel.
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