A smear appears at the same
location on the output when
scanned using the document
Clean the document glass.
• "Cleaning the Scanner" on page 457
Images are skewed.
Ensure that the document is loaded straight in the ADF or on the
Diagonal lines appear jagged
when scanned using the ADF.
If the document uses thick media, try scanning it from the document
Message appears on your
• Device can’t be set to the H/W
mode you want.
• Port is being used by another
• Port is Disabled.
• Scanner is busy receiving or
printing data. When the current
job is completed, try again.
• Invalid handle.
• Scanning has failed.
There may be a copying or printing job in progress. When the current
job is complete, try the job again.
The selected port is currently being used. Restart your computer and
The cable may be improperly connected or the power may be off.
The scan driver is not installed or an operating environment is not set
Ensure that the port is properly connected and the power is turned on.
Then restart your computer.
Check that the USB or Ethernet cable is connected properly.
The printer does not properly
transfer scan data to a specified
destination via the Scan to E-mail
or Scan to Network feature.
Check if the following settings have been set correctly on the
CentreWare Internet Services.
Scan to Network
Check the following settings under Address Book→
Computer/Server Address Book→Edit Network Scan Address:
• Server Address
• Login Name
• Login Password
• Share Name
• Server Path
Scan to E-mail
Check the following setting under Address Book→ Email Address
Cannot scan using WIA on a
Enable WIA on the computer.
To enable WIA:
1Click Start, point to Administrative Tools, and then click
2Right-click Windows Image Acquisition (WIA), and then click
Cannot scan using TWAIN or
WIA on a Windows Server
or Windows Server 2008 R2
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1Click Start, point to Administrative Tools, and then click Server
2Under Features Summary, click Add Features.
3Select the Desktop Experience check box, click Next, and then
4Restart the computer.