Fuji Xerox recommends the Customer first utilize support materials shipped with the product, product
diagnostics, information contained on the Web, and email support. If unsuccessful, to obtain service
under product warranty the Customer must notify Fuji Xerox Telephone Support or its authorized
service representative of the defect before the expiration of the warranty period. Customer will provide
appropriate assistance to Telephone Support personnel to resolve issues, such as restoration of the
operating system, software program and drivers to their default configuration and settings, verification
of functionality of Fuji Xerox supplied products, replacement of customer replaceable units, clearing
paper misfeeds and cleaning the unit and other prescribed routine and preventative maintenance.
If the Customer’s product contains features that enable Fuji Xerox or its authorised service
representative to diagnose and repair problems with the product remotely, Fuji Xerox may request that
the Customer allow such remote access to the product.