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TroubleshootingDeployment
Followingisalistofpossibleerrorswiththeirrespectiveresolutions:
Credentialtestfordeploymentfails:
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Ensurethattheusedaccountcanaccessthefollowingfolder:
\\<hostname_or_ip>\admin$\temp.Alsoensurethatafoldercanbe
createdatthatlocation.
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EnsurethatRemoteProcedureCall(RPC),aWindowsservice,isrunning
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Ensuretherequiredportsareopen
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Ifyouareusingadomainaccount,usethecompletenamewhenentering
credentials.Forexample:
Domain\Username
Agentdeploymentfails:
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Ensuretherearenootherinstallationsinprogress.Forexample,Windows
updatesandinstallationspreventsotherinstallationsfromfinishing
successfully.Ifthisisthecase,retryagentinstallationwhenother
installationshavecompleted.
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Onthetargetmachine,checkiftheSolarWindsAgentserviceisinstalled
andrunning.Ifitis,theagentmaybeexperiencingconnectivityissueswith
theOrionserver.PingtheOrionserverfromtheclientmachineandensure
thatport17778isopenontheOrionserver.Alsocheckthattheclient
machinecanconnecttotheOrionserverwebinterface.
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Ifpossible,trytoinstalltheagentmanuallyonthetargetmachine,ensuring
thatpermissionsaresetcorrectly.
Note:Agentdeploymentfailurecanalsooccurifapreviousinstallationor
upgradeisawaitingareboot.Toresolvethisissueyouwillneedtoreboot
theserverbeforetheinstallationoftheagentcanproceedonthatmachine.
DeployingtheAgentManually
Selectingthismethodofdeploymentmaybehelpfulintroubleshooting
connectivityissueswithanotherformofagentdeployment.
DeployingtheAgentManually:
1. Fromthewebconsole,navigateto:Settings> AgentSettings>
DownloadAgentSoftware.
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DeployingtheAgentManually
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Chapter14:SolarWindsOrionAgents
2. IntheManualInstallercolumn,clickDownload.MSItodownloadthe.MSI
fileonthesourcemachine,asshown:
3. Downloadboththe.MSIinstallerfileandthe.MSTtransformfile.
Note:Ifyouprefertoinstalltheagentsilently,takethefollowingoptionaltwo
steps:
a. Right-clickcmd.exeandselectRunasAdministrator.
b. EnterthefollowingcommandandthenpressEnter:
msiexec /i Solarwinds-Agent.msi /q
TRANSFORMS=SolarWinds-Agent.mst
4. EntertheOrionserverIPaddressorhostnameandtheOrionadministrator
accountcredentialsduringinstallation
Whentheinstallationissuccessful,theagentwillappearintheagentlistonthe
ManageAgentspage.
TroubleshootingDeployment
Followingisalistofpossibleerrorswiththeirrespectiveresolutions:
AgentisnotabletoconnecttotheOrionserver.
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EnsurethatyoucanpingtheOrionserverfromtheclientmachine
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Ensurethatport17778isopenontheOrionserverandthattheclient
machinecanconnecttoit
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EnsurethatyouareusingthecorrectOrionadministratorcredentials
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MassDeployinganAgent
Ifyouarealreadyusingamass-deploymenttechnology,thisdeploymentmethod
isaneasywaytogetagentsonalargegroupofcomputers.
Note:Pollingengineselectionisimportant.WhenyouclickDownload.MST,the
MSTfilecreatedincludesthepollingengineIPaddressandothervital
information.WhenyoudeploytheagentusingtheMSIfile,alongwiththeMST
fileonthemanagednode,theagentwillbeinstalledandpointedtothecorrect
pollingengine.
MassDeployinganAgent:
1. Fromthewebconsole,navigatetoSettings> AgentSettings>Download
AgentSoftware.
2. IntheMassDeploymentFilescolumn,choosetheagentcommunication
mode.Thisinformationisincludedintheautomaticallygenerated.MST file.
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ForAgentInitiatedcommunication,enterwhichpollingengineyou
wanttheagenttouse.Youmayneedtomanuallyenterthepolling
engineinformationiftheIP addressisdifferentfromwhatthe
SolarWinds Orionserverreports.Thishappenswhenthemonitored
hostisbehindaNATorproxydevice.Inthesecases,entertheIP
addressoftheSolarWinds Orionserverortheadditionalpolling
engineasitisaccessiblefromthehostwheretheagentwillbe
installed.
a. Touseapredefinedpollingengine,selectUseConnection
DetailsfromPollingEngine,andthenchooseapollingengine
fromthedrop-downmenu.
b. TomanuallyenterthepollingengineIP address,selectEnter
ConnectionDetailsManually,andthenenterboththehost
nameandIPaddress.TheIP addressisrequired.Usethehost
nameandIP addressofthepollingenginethattheclientsknow.
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ForServerInitiatedcommunications,enteryourAgent
CommunicationPortnumber.Bydefault,thisisportnumber17790.
3. SelectMass-Deployment(e.g.GroupPolicy).
4. Downloadboththe.MSIinstallerfileandthe.MSTtransformfile.
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MassDeployinganAgent
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Chapter14:SolarWindsOrionAgents
Addingthe.MST filetoaGroupPolicy:
1. Copythesoftwareinstallationfiles(.msi,.mst)toanetworksharethatis
accessibletothehostsyouwhereyouwishtodeploytheagentsoftware.
2. Configurethepermissionsonthesharetoensurethatallrequiredusersand
computershaveReadaccesstotheinstallationfiles.
3. LocatethecontainerinActiveDirectory(asite,adomain,oran
organizationalunit(OU))whereyouwanttoadvertisetheapplicationand
accessthecontainerproperties.
4. ClicktheGroupPolicytab.
5. ClickNewtocreateanewGroupPolicy(GPO).
6. ExpandtheComputerConfiguration\SoftwareSettingscontainerinthe
GPOtorevealSoftwareInstallation,thenright-clickSoftwareInstallation.
7. SelectNew,andthenselectPackage.
8. SelectyourMSIpackage,thenselectAdvancedforthedeployment
method.
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9. FromtheDeploymenttab,checktheDeploymenttype/Deployment
optionsasshown.
Note:Yourdeploymenttype/optionsmaybedifferentdependingonyour
network.
10. FromtheModificationstab,selectyourMSTfilefromthenetworkshare.
11. ClickOKtocompletethesetup.Theagentisdeployedandisregisteredby
Orion(ifauto-registrationisenabledasdefinedintheAgent
Settings
page).
Whentheinstallationissuccessful,theagentwillappearintheagentlistonthe
ManageAgentspage.
TroubleshootingDeployment
Followingisalistofpossibleerrorswiththeirrespectiveresolutions:
Agentdeploymentfails:
l
Onthetargetmachine,checkiftheSolarWindsAgentserviceisinstalled
andrunning.Ifitis,theagentmaybeexperiencingconnectivityissueswith
theOrionserver.PingtheOrionserverfromtheclientmachineandensure
thatport17778isopenontheOrionserver.Alsocheckthattheclient
machinecanconnecttotheOrionServer'swebinterface.
435
MassDeployinganAgent
Chapter14:SolarWindsOrionAgents
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Ifpossible,trytoinstalltheagentmanuallyonthetargetmachine,ensuring
thatpermissionsaresetcorrectly.
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IfahostnameorFullyQualifiedDomainNamewasused,ensurethatitcan
beresolvedfromtheclientcomputer.
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IftheOrionserverortheadditionalpollerisbehindaNAT,ensurethatthe
IPaddressspecifiedinthecreationoftheMSTfileisthecorrectlyroutedIP
addresstheclientwouldusetoaccesstheOrionserver.
PackagingtheOrionAgentforDeploymentwithPatchManager
ThefollowingguideassumesthatyoualreadyhaveaworkingSolarWindsPatch
Managerinfrastructure.
ObtainingtheInstallerFiles:
1. Fromthewebconsole,loginusingadministratorcredentials,thennavigate
toSettings> AgentSettings>DownloadAgent.
2. IntheMassDeploymentFilescolumn,selecttheappropriatePolling
EngineandConnectionDetailsfromthedrop-downlist.
3. DownloadboththeMSIandMSTfilesandthensavethemtoaknown
locationonyourPatchManagerServer.
Note:Takenoteofthelatestversionlistedunderthe.MSIFile.Thisis
neededforpackagecreationinPatchManager.
Optional:RenametheSolarWindsAgentfilestoSolarWindsAgent
<version>foreasiertracking.
BuildingthePackage:
1. LaunchSolarWindsPatchManager.
2. Inthenavigationpane,navigatetoAdministration&Reporting\Software
PublishingandthenclickSolarWinds,Inc.Packages.
436
3. FromtheSolarWinds,Inc.PackagesActionPane,clickNewPackage.This
willlaunchthePatchManagerPackageWizard.
4. Inthepackageinformationscreen,enterthefollowinggeneralinformation
forthepackage:
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PackagingtheOrionAgentforDeploymentwithPatchManager
Chapter14:SolarWindsOrionAgents
Field
Value
Comments
PackageTitle: SolarWindsOrion
Agent(Version
Number)MSI
Replace“(VersionNumber)”with
theactualversionnumberofthe
agentsoftware.Seeillustration.
Description:
SolarWindsOrion
Agent
Classification: Tools
Vendor:
SolarWinds,Inc.
Product:
OrionAgent.(This
mustbeentered
manuallythefirst
time.)
Severity:
None
Impact:
Normal
Reboot
Behavior:
Canrequestreboot
Note:Allotherfieldscanbeleftempty.
5. ClickNext.
438
AddDeploymentRules:
1. OnthePrerequisiteRulesscreen,clickAddRulethenselectWindows
VersionastheRuleTypeandpopulatetheremainingfieldswiththe
followinginformation:
2. ClickOKtosavethisrule,thenclickNext.
3. OntheSelectPackagescreen,selectthePackageTypeasaMicrosoft
InstallerFile(.msi)andthenselectIalreadyhavethecontentforthe
packagelocallyonmynetwork.
4. ClickthebrowseiconandlocatetheMSIFilefortheOrionAgent.The
DownloadURLfieldwillautomaticallypopulate.
5. TheGUIDproductcodeisextractedfromtheMSIanddisplayedforreview.
CopytheGUIDproductcodethatwillbeusedlater.
Note:TheGUIDisdetectedfromtheinstaller.Usetheonedisplayedin
yourenvironment.
439
PackagingtheOrionAgentforDeploymentwithPatchManager
Chapter14:SolarWindsOrionAgents
6. CheckIncludesadditionalfileswiththepackageandthenclickthe
buttontotherighttoopenthePackageContentEditor.
7. WithinthePackageContentEditor,clickAddFilesandbrowsetothe
MSTFilefortheOrionAgent.
8. ClickOKtoclosethePackageContentEditor.Toconfirmthatyouwantto
addthesefilestothecache,ClickYes.
9. SelectNonefortheBinaryLanguage.
10. IntheCommandLinefield,enter:TRASNFORMS=(MST FILE NAME)
(Example:“TRANSFORMS=SolarWinds_Agent_1.0.0.866.mst”)
11. ClickNext.
12. OntheApplicabilityRulesscreen,clickAddRule,thenselectCreateMSI
Rule.
13. SelectRuleType:ProductInstalledandthencheckNotRule.
14. Entertheproductcode(withoutthebraces)andleaveallotherfieldsempty.
15. OntheInstalledRulesscreen,clickOK tosavetherule,andthenclick
Next.
16. ClickAddRule,thenselectBasicRule.
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