FAQ's and Notes
FAQ's and useful tips
Please read this section of the PDFXChange Help/Manual – even if you read no other – it will save you time and potential frustration
as it is the culmination of 1000's of user support requests – the most common of which are repeated again and again – to save them
being asked again, we have answered them here for all to see.
Before reporting a problem – please always ensure you have the latest release/build of the product to which you are entitled –
downloads are available from our Downloads Page
– evaluation installations are installed live when installed to a licensed user with
a valid serial number.
The install seems to have failed! I have installed PDFXChange, all appeared to go well – but I
cannot see a program Icon on my desktop or my Program list?
That is because PDFXChange is not installed as a conventional program – but as a 'Virtual' Printer available from any of your other
Windows Software Programs that can print to a conventional printer or plotter Simply output the document or drawing to the PDF-
XChange printer, altering any of the desired settings and PDF-XChange will generate a PDF file of the document or drawing in
If you do not see a PDF-XChange printer in your printers list after installation, please see our Forum FAQ page for more details on
how to request help and provide a log file to allow us to assist you !
I have changed the Printer Preferences such as paper, compression etc – they work fine once,
but the next time I use PDFXChange these preferences are lost – why can they not be
That is because you made these changes at the time of printing – in common with all printers, PDFXChange will use and then
discard such changes at the end of the print job in question, this is the correct behavior for a printer device, HOWEVER if you go to
the Windows Control Panel 'Printers' option and make your desired changes here – these will be preserved and used as the default
printer settings until changed in this manner again in the future.
I have links to web site pages/files in my document – but when I convert them to a PDF File –
they are not functional?
To ensure that URL (or Email) links in your documents convert correctly, you must ensure the following rules are followed:
That you have the option to 'analyze links' on in the PDF-XChange 'LINKS' preference TAB.
PDFXChange directly supports only 'literal' links within a document – not embedded links.
will function – 'CLICK HERE' will not function except via the MS Addin options described
However MS Office users (Office 97 and above) can use the PDF toolbar buttons optionally included from build 3.4065 and create
embedded links as detailed above – and much more !
PDFXChange does not support 'Multiline' links – the entire URL or email address must be on a single line.
Why am I getting a demo watermark on my PDF pages – I bought PDFXChange, can I create
a PDF without these 'BUY NOW images?
Yes, you should – if you have installed a licensed version you should get no watermarks like this – only your own if you have them
setup, common causes are :
You have bought PDFTools – not PDFXChange and thus you still have the demo version of PDFXChange.
145 . FAQs and Notes
PDF-XChange Standard 5.x