Frequently Asked Questions
Payflow Link User’s Guide
Using Payflow Link
Does Payflow Link allow me to customize the display of my order form?
Yes. The General Display Options of Payflow Link enables you to customize the appearance
of the order form the customers use to fill in their personal information.
When my customers are declined, can I program the button on the decline page
to bring them back to my Web site? Currently, it returns them to the order page.
No, the BACK button on the decline page cannot currently be programmed.
In Payflow Link Manager, I've entered my Web site URL in the Return URL Field.
But, when I get to the Approval page and hit the Return button, I receive an
If you are simply linking to a Web site, or to a page on a Web site, make sure the Return
Process Method is set to LINK, not to Post.
I'm receiving all declines using your test numbers in test mode. I'm using an
amount less than $100 which should receive an approval. What's causing the
It could be your AVS setting in the Payflow Link Configuration Page on PayPal Manager. If
you set AVS to Medium or Full, all test transactions are declined in test mode. AVS does not
work in test mode.
How is data returned for Post and Silent Post?
The data is returned as name=value pairs separated by the & character. The data is a
combination of the results of your transaction request and the original transaction data that was
submitted. This example is a response to a credit card Sale transaction request:
ITY=Springwood&STATE=CA&ZIP=66666&COUNTRY=USA&PHONE=121-325-4253 . . .
The values are described in “Data Returned by the Post and Silent Post Features” on page56.
Can I Post or Silent Post to a secured server?
Yes, but for Silent Post you must add port number 443 to the URL. For example:
This does not pertain to regular return Post.
Can I use my own gif or jpg image for the Submit button that links to PayPal?
The gray Submit button doesn't fit my page design.
PayPal-hosted forms, however.
I keep getting an error when I try to upload an image in the Payflow Link
Make sure there are no spaces in the file name. Instead of logo image.gif it should read
logoimage.gif or logo_image.gif.