Trend Micro Hosted Email Security Administrator’s Guide
Question 4: How much does the service cost?
Answer: Trend Micro Hosted Email Security is priced on a per user basis under an
annual contract. The cost per user drops as the number of users increases. There is no
set-up fee, or additional support costs from Trend Micro. Although unlikely, your
Web-hosting company may charge a small fee for changing your MX record. Contact
your Web-hosting service to review their pricing policies.
Question 5: How confidential is this service?
(I don’t want anyone reading my email.)
Answer: All messages are processed automatically and transparently. Many messages
are rejected before they are even received based on the reputation of the IP that is
attempting to send the message. Messages that are received are processed through a
multi-layered spam and virus filtering system that does not include any human
intervention. Messages are never stored unless your mail server becomes unavailable.
Question 6: Why should I trust Trend Micro with my email?
Answer: Trend Micro has been a recognized leader in threat management with over 10
years of experience in messaging and spam prevention and more than 25 years’
experience in providing leading anti-virus solutions. Trend Micro has held #1 market
share as a provider of Internet gateway solutions for the past six years and #1 market
share in the mail server antivirus market for the past 4 years. We know and understand
the issues involved in securing networks from all types of threats, both email-borne and
non-email related. A secure messaging gateway is one component of a comprehensive
network security solution.
Question 7: What do I need in order to use this service?
Answer: To use this service you only need to have an existing Internet gateway or
workgroup email connection and a Web browser for accessing the online reporting and