Trend Micro Hosted Email Security Administrator’s Guide
Question 18: Can resellers and end user customers still log on using existing
Answer: Yes. There is no change for xSP reseller and end customers. xSP resellers still
can use the “on behalf of” role to manage their end customers. xSP resellers and end
customers cannot use the Domain Management screen to manage their managed
domains, but they can use the command line to do that as before.
Question 19: How can I change a managed domain name?
Answer: From the Domain Management screen you can manually change any domain
information except domain name. To change a domain name, you must de-activate the
existing domain and then add the new domain name.
Question 20: How do I use the "Test Email" feature?
Answer: The purpose of the "test email" feature is to check whether the Hosted Email
Security system is functioning properly. If you have not received any email for a period
of time, you can verify that Hosted Email Security is working by sending a test email
message. If the test message reaches you, then Hosted Email Security is working
properly. If you cannot receive the message, contact your support provider.
Question 21: Why is the domain management screen disabled?
Answer: This problem can occur if you log on using a local account. After you have
created a Trend Micro Online Registration (OLR) account, you can still log on Hosted
Email Security using your old logon credentials for a period of time. However, when
logged on using your old account, you cannot make any changes on the Domain
To add a new domain or manage an existing managed domain:
1. Access the Trend Micro Hosted Email Security logon screen.
2. Select Log on with Trend Micro Online Registration user name and
3. Type your OLR account user name and password.
4. Click Log On. The Reports screen appears.
5. Add or manage the domain as explained in Managing Domains on page 5-16.