Managing Policies
3-31
If you attempt to set “Deliver now” as the action, the warning message shown in 
figure 3-16 appears.
F
IGURE
3-16.   Deliver Now warning message
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Trend Micro Hosted Email Security Administrator’s Guide
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5. Optionally, select any Modify or Monitor actions, as shown in figure 3-17  below.
For virus policies you can also select Scan Limitation actions.
F
IGURE
3-17.   Step 3: Selecting Modify and Monitor actions
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Managing Policies
3-33
6. Name and enable the rule.
F
IGURE
3-18.   Name and save the rule on this screen
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Trend Micro Hosted Email Security Administrator’s Guide
3-34
7. Click Save.
The Policy screen appears with your new rule in the appropriate order and 
highlighted in the list, as shown in figure 3-19  below.
F
IGURE
3-19.   Policy screen showing newly created policy
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3-35
Editing an Existing Rule
To edit an existing rule:
1. In the rule list, click the name of the rule you want to edit.
2. Edit the rule.
The example below shows adding an approved sender to this rule. 
a. Click on the If message is… link to edit the sender exception list. 
b. Click on Exception on the Sender line. 
c. Type the sender’s address in the text box to add an approved sender to the 
exception list.
In the example shown in figure3-20 on  page 3-35, “ceo@example.com” was 
excluded from this rule.
3. Click Save to save the approved senders for this rule. This saves the approved 
senders but not the rule.
F
IGURE
3-20.   Edit sender exceptions on this screen.
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Trend Micro Hosted Email Security Administrator’s Guide
3-36
4. Click Save to continue.
F
IGURE
3-21.   Edit Policy screen
Managing Policies
3-37
5. Click Save again to save the rule.
F
IGURE
3-22.   Save Policy changes on this screen
Copying an Existing Rule
Often a new rule will be very similar to one you already have. In such cases, it is usually 
easier to copy the rule and then edit the copy, rather than create a new rule from scratch.
To copy an existing rule:
1. In the rule list, select the check box in front of the rule to copy.
2. Click Copy. A rule named “Copy of [original rule name]” appears in the list of rules.
3. Edit the rule.
Deleting an Existing Rule
To delete existing rules:
1. In the rule list, select the check box in front of the rule or rules to delete.
2. Click Delete.
Trend Micro Hosted Email Security Administrator’s Guide
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4-1
Chapter 4
Approved Senders, Quarantine, 
and Logs
This chapter provides guidance on setting approved senders, accessing the quarantine, 
using the spam digest email, using the Web End User Quarantine, and interpreting 
Hosted Email Security logs.
Topics in this chapter include:
Approved Senders on page 4-2
Quarantine on page 4-3
Web End-User Quarantine on page 4-13
Logs on page 4-14
Trend Micro Hosted Email Security Administrator’s Guide
4-2
Approved Senders
The Approved Senders screen allows mail administrators to approve specific email 
addresses or domains to send email messages to the managed domains.
Note: This screen is separate from the IP Reputation Approved/Blocked lists (IP 
Reputation > Approved/Blocked). On this screen you can approve email addresses 
or domains so that they are not scanned; the Approved/Blocked screen under IP 
Reputation applies to IP reputation checks only.
For approved senders:
Hosted Email Security will not block any email messages from the senders (or 
domains) specified
Content-based heuristic spam rules will not apply to email messages received from 
the specified senders or domains
All virus, content-based, and attachment rules will still apply
F
IGURE
4-1.   Approved Senders screen
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